Key Accounts Manager

Role & responsibilities

Brief of Responsibilities:

• Managing all customer demands in the fastest way by ensuring customer satisfaction.
• Close Collaborations with outside service sales for complex on-demand sales.
• Improving Customer Account Data Quality.
• Research Contract and Identify/Plan key initiatives.
• Report Accurate Monthly Order Forecasting.
• Identify and record the Key Accounts needs and requirements.
• Responsible for expanding the relationship with existing customers by continuously
• proposing solutions that meet their objectives.
• Responsible for resolution of any issue or problem faced by customers and dealing with complaints to maintain customer trust.
• Own the accurate forecasting of orders, convertible orders, margins and sales for customers.
• Provide feedback regarding market trend, pricing and competition to product line marketing.
• Addition of business through new customers, acquisitions or direct accounts.
• Prepare and maintain required paperwork, reports and records.
• Responsible for correct products and services that are delivered to customers in a timely manner.
• Responsible for on time payment collection from customers.