Key Accounts Manager

Job description

Key Account Manager – Restaurant Partnerships

Location: Calicut

At Owleto, in our food and delivery segment, we’re on a mission to bring local flavours to your doorstep—faster, fresher, and better. As a growing food delivery brand, our strength lies in our restaurant partners. To fuel our next phase of expansion, we’re looking for a Key Account Manager who can nurture strong partner relationships, boost performance, and deliver win-win outcomes for both Potafo and our partner restaurants.

What You’ll Do:

• Own the Relationship
• Manage key restaurant accounts in your region—be their strategic partner and single point of contact at Potafo.
• Drive Performance
• Track partner-level KPIs including order volume, cancellations, ratings, prep time, and SLAs—take actionable steps to improve metrics.
• Accelerate Growth
• Identify upselling and visibility opportunities—through promotions, ad placements, and feature activations.
• Resolve Partner Concerns
• Work cross-functionally with operations, support, and tech teams to address partner issues in real-time.
• Campaign Planning
• Design and execute partner-led offers, seasonal promotions, and local campaigns to boost sales and visibility.
• Onboard & Educate
• Ensure high-potential restaurants are smoothly onboarded, trained, and aligned with Potafo’s brand and operational expectations.
• Stay Market-Smart
• Keep a pulse on local trends, competitor strategies, and customer behaviour to guide partners with relevant insights.

What You’ll Need

• 1–3 years of experience in sales, account management, or partnerships—preferably in food-tech, or F&B
• Excellent communication and interpersonal skills—confident in dealing with restaurant owners and business partners.
• Strong analytical mindset—you’re comfortable with data, metrics, and reports.
• High ownership attitude and execution bias—able to hustle, multi-task, and deliver.
• Familiarity with the Calicut restaurant scene is a strong advantage.

What You’ll Get

• Competitive pay + performance-based incentives
• End-to-end ownership of partner accounts in your city
• Opportunity to shape the growth of a fast-moving food-tech brand
• A youthful, collaborative, high-growth work environment

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Kozhikode District, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Key Accounts Management: 1 year (Required)

Work Location: In person