Key Accounts Manager

Requirements for Key Account Manager

FLEET INDUSTRY EXPERINCE IS PREFERRABLE

Position Objective:

To drive account growth and ensure operational excellence by managing strategic employee mobility clients. The KAM will act as a trusted advisor, conducting regular client visits, nurturing relationships, and working closely with internal teams to achieve expansion and service-level goals.

Core Responsibilities

1. Driver Vendors Engagement & Relationship Management

• Conduct

  regular Vendor visits

  (weekly/fortnightly depending on client scale).
• Act as a

  single point of contact

  for all key mobility clients.
• Share regular updates on performance, feedback, and improvements.

2. Vendor Expansion & Business Development

• Nurture new business opportunities

  by using references from existing Vendors.
• Identify cross-selling opportunities.
• Proactively map client organization to expand into other departments/sites.

3. Operations Alignment & Coordination

• Serve as a

  bridge between operations and Vendors

  :
• Escalation handling
• Daily/weekly performance updates
• Compliance reporting (vehicle quality, driver behavior, SLAs, etc.)
• Set

  new expansion goals

  in consultation with Vendors and internal teams.

4. Data & Reporting

• Maintain client-specific performance trackers (vehicle uptime, trip adherence, feedback).
• Share MIS reports with clients weekly/monthly.
• Internal reporting on account health, revenue, and growth potential.

• Requirements (Tools & Support)

  3 to 6 years of experience in blue-collar Driver Recruitment through vendor partners; experience in driver hiring is a strong advantage.

• Strong network of driver sourcing vendors/agencies in Kolkata

• Proven track record of driving hiring numbers through vendor channels.

• Strong communication, negotiation, and relationship management skills.

• Data-driven approach to tracking performance and taking corrective action.

• Comfortable with on-ground travel within Kolkata to meet and manage vendor partners.

Key KPIs (Performance Indicators)

• Client retention rate (%)
• Revenue per account (/month)
• Number of client visits per month
• New business generated from references (/quarter)
• SLA compliance rate (on-time performance, vehicle availability)

Soft Skills Required

• Strong interpersonal and communication skills
• Conflict resolution and negotiation expertise
• Deep understanding of operational processes (fleet management, driver coordination, etc.)
• Goal-oriented, with high ownership and accountability