2.0 - 4.0 years

4 - 5 Lacs

Kolkata

Work from Office

Requirements for Key Account Manager FLEET INDUSTRY EXPERINCE IS PREFERRABLE Position Objective: To drive account growth and ensure operational excellence by managing strategic employee mobility clients. The KAM will act as a trusted advisor, conducting regular client visits, nurturing relationships, and working closely with internal teams to achieve expansion and service-level goals. Core Responsibilities 1. Driver Vendors Engagement & Relationship Management Conduct regular Vendor visits (weekly/fortnightly depending on client scale). Act as a single point of contact for all key mobility clients. Share regular updates on performance, feedback, and improvements. 2. Vendor Expansion & Business Development Nurture new business opportunities by using references from existing Vendors. Identify cross-selling opportunities. Proactively map client organization to expand into other departments/sites. 3. Operations Alignment & Coordination Serve as a bridge between operations and Vendors : Escalation handling Daily/weekly performance updates Compliance reporting (vehicle quality, driver behavior, SLAs, etc.) Set new expansion goals in consultation with Vendors and internal teams. 4. Data & Reporting Maintain client-specific performance trackers (vehicle uptime, trip adherence, feedback). Share MIS reports with clients weekly/monthly. Internal reporting on account health, revenue, and growth potential. Requirements (Tools & Support) 3 to 6 years of experience in blue-collar Driver Recruitment through vendor partners; experience in driver hiring is a strong advantage. • Strong network of driver sourcing vendors/agencies in Kolkata • Proven track record of driving hiring numbers through vendor channels. • Strong communication, negotiation, and relationship management skills. • Data-driven approach to tracking performance and taking corrective action. • Comfortable with on-ground travel within Kolkata to meet and manage vendor partners. Key KPIs (Performance Indicators) Client retention rate (%) Revenue per account (/month) Number of client visits per month New business generated from references (/quarter) SLA compliance rate (on-time performance, vehicle availability) Soft Skills Required Strong interpersonal and communication skills Conflict resolution and negotiation expertise Deep understanding of operational processes (fleet management, driver coordination, etc.) Goal-oriented, with high ownership and accountability

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