Key Accounts Manager

Role KAM ( Key Account Manager )

About Company:

NoBroker is Indias FIRST and ONLY PropTech Unicorn with a disruptive tech-based, capital-efficient business model. We use technology in the real-estate space to help customers buy/sell/rent a property seamlessly by eliminating third-party(Brokers) involvement and brokerage. We assist our stakeholders in reducing 90% of transaction cost by connecting property owners and tenants, buyers and sellers directly with the help of AI-driven technology. Our mission is to make real estate transactions streamlined, convenient and brokerage-free for everyone across India.

With a cumulative 1.5 crore customers, it has grown 10X in the last two years. With five rounds of funding of $361 mn, it is well funded by key US, Indian, Japanese and Korean investors like Tiger Global, General Atlantic, SAIF Partners, Moore Strategic Ventures; KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 5,000+ people.- Deliver Business Targets – Achieve top-line and bottom-line targets for the Business by closely monitoring and driving key business metrics - Conversions, Core

Key Responsibilities:

Client Relationship Management:

Building and maintaining strong, long-lasting relationships with key clients, acting as their primary point of contact for legal services.

Needs Assessment:

Understanding clients' legal needs, challenges, and goals to tailor solutions and services effectively.

Solution Delivery:

Coordinating with legal experts within NoBroker to provide appropriate legal advice, documentation, and support to clients.

Revenue Generation:

Identifying and capitalizing on opportunities to upsell or cross-sell additional legal services to existing clients.

Performance Management:

Tracking and reporting on key performance indicators (KPIs) related to client satisfaction, revenue growth, and service delivery.

Collaboration:

Working closely with other teams within NoBroker, such as sales, operations, and product development, to ensure a smooth and integrated service experience for clients.

Client Feedback:

Gathering and acting on client feedback to improve service quality and enhance the overall client experience.

Market Knowledge:

Staying informed about legal trends, regulations, and competitor activities to identify potential opportunities and challenges.

Contract Negotiation:

Assisting in the negotiation of legal agreements and contracts with clients.

Conflict Resolution:

Addressing and resolving any client issues or disputes related to legal services.

Qualifications:

Bachelor's degree in Law (LLB) or related field.

Proven experience in relationship management, preferably in a legal or real estate context.

Strong understanding of legal processes, documentation, and regulations.

Excellent communication, interpersonal, and negotiation skills.

Ability to work independently and as part of a team.

Proficiency in using CRM and other relevant software applications.

A proactive and results-oriented approach.

Experience: 1+ years in managing vendors/partners, 3+ years in total