Key Accounts Manager

Job Purpose

The Key Account Manager will be responsible for managing and expanding relationships across modern trade and e-commerce channels, with a special focus on quick commerce platforms. This role is critical for driving revenue growth, improving operational efficiency, and strengthening brand visibility.

Key Responsibilities

• Sales & Business Development:

• Drive growth and manage business relationships across modern trade and e-commerce channels, including quick commerce partners.
  
• Develop and execute joint business plans with key accounts to achieve sales and profitability targets.
  

• Key Account Management:

• Maintain and expand relationships with key customers, ensuring long-term partnership and brand loyalty.
  
• Negotiate annual agreements, promotional plans, and terms of trade to maximize returns.
  

• Quick Commerce Strategy:

• Strategically manage partnerships with fast-delivery platforms such as Blinkit, Zepto, Swiggy Instamart, etc.
  
• Identify opportunities to drive visibility and sales on these platforms.
  

• Data Management & Reporting:

• Analyze sell-in and sell-out data, prepare sales forecasts, and generate actionable insights using advanced Excel skills.
  
• Share regular performance reports with internal stakeholders.
  

• Presentation & Communication:

• Create professional, visually engaging PowerPoint presentations to report sales performance and strategic plans.
  
• Maintain excellent communication with both internal teams and external partners.
  

• Cross-Functional Collaboration:

• Work closely with marketing, supply chain, and finance teams to ensure smooth execution of trade initiatives.
  
• Address operational challenges and ensure timely delivery of products.
  

Required Skills & Qualifications

• MBA from a recognized B-School preferred
  
• 25 years of relevant experience in key account management, sales, or business development within the FMCG sector
  
• Strong expertise in modern trade and e-commerce, with proven experience managing quick commerce platforms
  
• Excellent negotiation and stakeholder management skills
  
• Proficiency in Microsoft Excel (pivot tables, data analysis) and PowerPoint (presentation design)
  
• Strong analytical mindset with a data-driven approach
  
• Excellent command of spoken and written English
  
• Ability to thrive in a fast-paced, dynamic environment
  
• Prior experience in food/FMCG sales will be an added advantage