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Watchdog Security
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Key Accounts Coordinator/ Services Coordinator

Key Accounts Coordinator/ Services Coordinator

Watchdog Security

2 - 6 years

2 - 4 Lacs

mumbai navi mumbai mumbai (all areas)

Posted:2 weeks ago| Platform:

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Skills Required

communication skills access control system fire system crm tool ibms organizational skills amc sales installation and commissioning fire alarm system gas suppression fire a bms fire fighting system build management amc gas cctv system mep service sales crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Relationship Management

Act as the single point of contact for AMC and project clients.
Track service delivery schedules, preventive maintenance visits, and SLAs.
Handle customer queries, escalations, and feedback with professionalism.

Contract & Project Coordination

Maintain and monitor AMC agreements, renewal cycles, and service scope.
Support project handover, warranty management, and transition to AMC.

Resource & Schedule Management

Allocate manpower and tools based on urgency and site complexity

Commercial & Documentation & Reporting

Track invoicing, collections, and payment status with finance team.
Maintain MIS for AMC and project accounts visits, renewals, escalations, tracker sheet.
Prepare client reports, MOMs, and compliance documentation.
Maintain service records, client feedback logs, and performance tracking reports
Submit monthly MIS reports to management

Internal Coordination

Work with service delivery, procurement, and technical teams to ensure customer commitments are met.
Support sales/account managers in upselling/cross-selling AMC extensions or new services.
Prepare and submit AMC/Renewal offers, spares, and add-on job quotations
Monitor and enforce quality standards across all service visits

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