Key Account Manager

Job Title:

Key Account Manager – US IT Sales

About the Role:

Key Account Manager (KAM)

Key Responsibilities:

• End-to-End Ownership:

• Manage the complete sales lifecycle from lead generation, client engagement, and requirement gathering to closing positions successfully.

• Client Relationship Management:

• Build and maintain strong, long-term relationships with key US clients to ensure repeat business and customer satisfaction (CSAT).

• SOW Management:

• Draft and manage

  Statements of Work (SOWs)

  , renewals, and T&M (Time and Material) agreements in coordination with internal and client stakeholders.

• Consultant Engagement:

• Ensure regular engagement and alignment with consultants deployed at client locations to address concerns and maintain retention.

• Customer Satisfaction (CSAT):

• Track and manage customer feedback to ensure high satisfaction levels, timely escalations, and issue resolution.

• Market Intelligence:

• Stay updated on market trends in the US IT services industry to identify new business opportunities and expand client accounts.

Key Skills Required:

• Proven experience in

  US IT Services Sales

  with focus on account management and client growth.
• Strong understanding of

  SOW drafting, renewals, and T&M models

  .
• Excellent communication and negotiation skills to interact with US-based stakeholders.
• Strong track record of achieving sales targets and managing accounts successfully.
• Ability to work independently and adapt to a fast-paced environment.
• Hands-on experience with

  CRM tools

  and reporting mechanisms.
• Good problem-solving skills and proactive approach to client needs.