Key Account Manager

Job Title: Key Account Manager

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Job Summary:

Key Account Manager

Key Responsibilities:

🔹 Relationship Management

• Build and nurture long-term, trust-based relationships with key clients.
• Understand client-specific travel needs, preferences, and expectations to deliver personalized solutions.

🔹 Strategic Account Planning

• Develop and implement account strategies aimed at revenue growth, increased client loyalty, and business profitability.
• Set and monitor objectives for each key account.

🔹 Client Needs Analysis

• Conduct regular assessments of client needs and propose tailored travel solutions aligned with their business objectives.

🔹 Communication & Coordination

• Serve as the single point of contact for all client communications.
• Collaborate with internal teams (operations, ticketing, holidays, visa etc.) to ensure seamless service delivery.

🔹 Issue Resolution

• Proactively identify and resolve client issues, ensuring prompt follow-up and client satisfaction.

🔹 Upselling & Cross-Selling

• Identify and pursue opportunities to upsell or cross-sell additional services and packages to maximize account potential.

🔹 Business Reviews & Reporting

• Conduct periodic business reviews with clients.
• Analyze account performance and generate insight-driven reports for internal and client use.

🔹 Negotiation & Contract Management

• Lead contract negotiations, renewals, and pricing discussions with clients, ensuring mutually beneficial terms.

🔹 Market & Competitor Analysis

• Stay informed on market trends, competitor activity, and industry developments.
• Use insights to refine account strategies and stay ahead of market changes.

🔹 Sales Target Achievement

• Consistently achieve or exceed sales targets, KPIs, and account performance metrics.

Key Skills & Qualifications:

• Bachelor’s degree in business, Travel & Tourism, or related field (MBA is a plus)
• 8+ years of experience in sales/account management, preferably in the travel industry
• Strong interpersonal and relationship-building skills
• Excellent communication and negotiation capabilities
• Strategic thinker with a goal-driven mindset
• Strong analytical and problem-solving abilities
• Well-organized with excellent time and multi-account management skills
• Sound knowledge of travel products, services, and destinations

What We Offer:

• Competitive salary and incentive structure
• Opportunity to work with premium clients and renowned brands
• Dynamic work environment with growth potential
• Travel perks and employee discounts