Prozo logo

Key Account Manager

5 - 7 years

0 Lacs

panchkula haryana india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

weight disputes escalation handling performance metrics d2c logistics operations kpis courier management ndr rto

Work Mode

On-site

Job Type

Full Time

Job Description

About Prozo

AWS of Supply Chain.

We serve D2C brands, mid-market SMEs, and large enterprises through:

  • Prozo Fulfillment Network (PFN)
  • Prozo Logistics Network (PLN)
  • Prozo Warehousing & Logistics Platform (PWLP)

35+ tech-enabled warehouses (1.7 Mn sq ft)

Role Overview

Key Account Manager D2C Freight Operations

high-impact, client-facing role

Key Responsibilities

  • Manage

    first-mile & last-mile escalations

    and ensure timely resolution
  • Act as the

    primary SPOC for D2C clients

    , ensuring strong relationships
  • Coordinate with courier partners to close open operational cases
  • Track and improve

    delivery TAT, returns & RTO performance

  • Build and maintain

    performance dashboards & MIS reports

  • Handle

    weight discrepancy resolution

    and related escalations
  • Understand and manage

    end-to-end NDR flow

  • Maintain working knowledge of

    COD remittance processes

Required Experience & Skills

  • Bachelor's degree in Logistics / Supply Chain / related field

  • 5+ years of experience

    in D2C freight or logistics operations
  • Strong exposure to

    courier management & client-facing roles

  • Excellent analytical, problem-solving & communication skills
  • Strong command over

    Excel & performance metrics (KPIs)

  • Experience in RTO, NDR, weight disputes & escalation handling

What We Offer

  • High-ownership role with

    pan-India operational exposure

  • Opportunity to work with a

    fast-growing supply chain tech company

  • Direct interaction with

    senior leadership

  • Collaborative & growth-driven work culture

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