Key Account Manager (Pharmacy Chains & ECom)

As a Key Account Manager (KAM) at Sun Pharma Laboratories Ltd, your role involves managing and growing relationships with major pharmacy accounts in the pharmaceutical sector. Your responsibilities include: - Developing and maintaining strong relationships with key pharmacy accounts, including large retail chains, wholesalers, and e-pharmacy players - Driving business growth by identifying and leveraging new opportunities within existing accounts - Negotiating long-term agreements and annual business plans with key clients - Achieving assigned sales targets and profitability goals for key accounts in line with brand objectives - Monitoring and analyzing sales performance, market trends, and competitive activities to optimize strategies - Working closely with internal teams (marketing, supply chain, regulatory) to align business objectives and deliver value-added solutions to customers - Acting as the primary point of contact for key accounts, ensuring high levels of customer satisfaction and engagement - Developing and executing Joint Business Plans (JBP) with customers to enhance partnerships - Addressing client concerns and resolving issues in a timely manner - Tracking competitor activities, pricing strategies, and market developments to refine business approaches - Providing regular reports and insights on account performance, sales trends, and opportunities - Collaborating with cross-functional teams to drive strategic initiatives Qualifications required for this role include: - Education: Bachelors degree in Business, Pharmacy, Life Sciences, or a related field (MBA preferred) - Experience: 5+ years of experience in key account management, sales, or business development in the pharmaceutical or healthcare industry - Industry Knowledge: Strong understanding of the pharma supply chain, distribution models, and regulatory landscape - Excellent negotiation, communication, and relationship-building skills - Analytical Ability: Proficiency in data analysis, sales forecasting, and strategic planning - Comfortable using CRM software, sales analytics tools, and Microsoft Office Suite - Prior experience handling large pharmacy chains, hospital networks, or institutional accounts - Knowledge of market dynamics in prescription, OTC, and generic drug segments - Exposure to trade marketing and category management strategies in pharma retail Please note that the job location for this position is Sun House, Goregaon East, Mumbai.,