Key Account Manager

Experience: 1 to 3 YearsSalary Budger: 30k CTC to 36k CTC Demands willingness to travel as and when required Roles and Responsibilities: 1) As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assignedInfluence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention2) Use a consultative approach to help clients grow their business using Petpooja products & services3) Ensure timely renewals of products & services4) Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products5) Collaborate with Internal Teams to ensure top-notch service & support6) Give market insights/feedback of the product to the Tech team to enhance the product offerings7) Generate referral leads from your existing portfolio of clients8) Requires exceptional presentation & people skills to navigate different customer challenges. Additional Qualification and Skills: 1) Ability to plan, manage & report on business metrics