Key Account Manager

Job Description

Position Overview: We are seeking a Key Account Manager to manage and grow one of our most important and long-standing client accounts. The ideal candidate will be an experienced professional with a strong personality, exceptional problem solving skills, and the ability to handle demanding clients while maintaining a calm and solutions-oriented approach. You will be responsible for ensuring customer satisfaction, resolving conflicts, and working independently to strengthen client relationships and drive revenue growth. Job Description: Client Relationship Management: Act as the main point of contact between Letra Graphix and the client. Build and maintain strong, long-lasting relationships with key decision-makers. Ensure a high level of client satisfaction by proactively addressing issues and resolving concerns. Account Strategy & Growth: Identify opportunities for growth within the clients account by upselling additional services and increasing overall business volume. Develop and implement account strategies to meet and exceed revenue targets. Regularly meet with the client to review performance, deliver results, and propose new ideas for value creation. Problem Solving & Conflict Resolution: Address and resolve client concerns in a timely, calm, and professional manner. Tactfully communicate when client requests are demanding or impractical, finding balanced solutions that align with the companys capabilities and policies. Remain composed in high-pressure situations, maintaining client trust and ensuring positive outcomes. Internal Collaboration: Work closely with internal teams (Production, Sales, Design, etc.) to ensure the clients needs are met with high quality and on time. Coordinate and facilitate meetings, ensuring all stakeholders are aligned and well-informed. Performance Reporting & Analysis: Regularly track and report on account performance, sales growth, and any issues that arise. Analyze customer feedback to improve service delivery and identify areas for process improvement. Autonomous Work Style: Work independently and proactively, managing day-to-day operations and ensuring client needs are met. Be accountable for meeting client expectations and driving business growth without constant supervision. Required Skill Set: Strong interpersonal and communication skills, with the ability to influence and manage client expectations. Exceptional problem-solving abilities and a calm demeanor under pressure. Excellent negotiation and conflict resolution skills. Ability to manage multiple priorities in a fast-paced environment. A strong, confident, and resilient personality with an independent work ethic. Positive, solutions-focused attitude and a commitment to client success. Strong business acumen with a focus on revenue growth and customer satisfaction. Proven track record in managing demanding clients, with a strong ability to handle complex accounts and provide outstanding customer service.