Key Account Manager

What this job involves:

Putting Clients first

Meetingor even exceedingclient expectation is a tall order, and this is what we strive for every time. Weve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. Youll maintain the consistency of our services by working closely with Property Managers, Operations Managers and site teams to develop tailored and innovative solutions.

Driving operational excellence

In this role, you will work closely with the Regional Head and your team of Operations Managers in ensuring operational excellence at sites. You will be in charge of your cluster by being responsible for all decisions relating to site operations, contracts, procurements, financial, or team management. Additionally, youll take charge of the sites financial operations targets, process compliance and risk management.

Fostering teamwork and Excellence

Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our peoples growth and development through training and coaching sessions. Youll foster collaboration, cooperation and performance excellence. Furthermore, youll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for your cluster. As such, youll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on

Sound like you? To apply you need to be:

A Property Management Pro

Do you have a Degree with relevant educational background in BE / B. Tech / MBA with at least 10 to 15 years experience in facilities, property management, hospitality or related?

You will be experienced real estate professional with hands on property/ facility management. At JLL, well let you fully demonstrate your expertise in property management, planning and organizational skills, and knack for addressing complex operational matters on a daily basis.

Expert Communicator

Youll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. Having good relationship management skills, communication skills with the ability to network with client team members, contractors, govt. authorities, statutory agencies with consummate ease.

Youll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role.

Solutions Orientated

Helping our clients achieve their ambitions is at the heart of everything we do and understand our client pain points and connecting them with the relevant JLL experts across technology or workplace strategy. Working alongside the Regional Head will youll help formulate the broader cluster plan and report the cost savings & revenue

Your key deliverables will be as follows:

Monitoring the revenue & contribution budget from the cluster which is assigned to you.

Closely monitoring and being responsible for collections.

Managing vendors effectively. Involving in Quarterly Vendor Evaluations (SLA), Vendor Payments as per the agreement etc.

Manage contract renewals/ client retention >100% with formalized agreement

Overseeing and being responsible for Invoicing & Billing

Ensuring Client invoicing by the 7th of the month.

Provide necessary support to Business Enablers Team to ensure 100% billing as per contracts.

Implementation of CSI, ensure rollout within agreed timeline at all Clients.

Support internal audits by Compliance team

Ensure regular site audits by SME

Ensure 100% adherence to Reward & Recognition calendar as per policy by the site in your cluster & participate in all the site R&R activities

Ensure all training initiatives rolled out within specified timeframe with over 80% documented trainings

Manage PGOI & Revenues for your cluster

Assist in renewal/formation of society agreements to be processed by Operations team

Aid in recruitments by participating in interviews, walk-in drives etc.

Support in transitions take help from Operations Manager and Transition Manager

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.