Posted:21 hours ago|
Platform:
On-site
Full Time
Role - Customer Success Manager
Basic Qualifications - Graduate
Required Experience 2-5 years of work experience
Salary - At par with industry standards
Required Competencies
• Communication skills.
• Relationship building skills.
• Problem Solving.
• Strong Analytical & Concept Ability.
• Confident in technology, platform & methodology.
Role and Responsibilities
• Build Excellent Client Relationships (CXOs/ Business Heads) as well as strong relationships with peers across business functions
• Responsible for Business Development Strategy & Process
• Manage client experience & ensuring client retention
• Develop expertise in concept selling
• Elevate opportunities to expand partnerships through upgrades & upsells
• Structure solutions for Client Organizations
• Spearhead personal Brand building opportunities
• Leverage in-house community, events, Research & Insights offerings to the clients
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