Key Account Manager

Role Overview: (People management experience is a must)

We are looking for a result-driven Key account manager to lead strategic client relationships and ensure the delivery of exceptional service. The role requires end-to-end ownership of key accounts, team leadership, and driving revenue growth through effective relationship management, operational execution, and collaboration with internal stakeholders.

Key Responsibilities

Behavioral Skills - Good communication and analytical skills

Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up. Ability to work well in a team environment

Collaborate with internal and external resources in order to gain credibility with senior management. Proactive and self-driven with a great sense of ownership

Good in negotiation and persuasion

Education & Experience

• Graduate/Postgraduate in Business, Supply Chain, or a related field
• 4 to 8 years of experience in key account management within the logistics or supply chain industry
• Proven track record of managing large enterprise clients and leading team

Functional Skills

• Excellent communication, negotiation, and presentation skills
• Strong understanding of logistics operations, service delivery, and client lifecycle management
• Proficient in MS Excel; knowledge of analytics tools (VBA, SQL, R, Python) is a plus

Behavioral Skills

• Leadership and team management capabilities
• Strong customer-centric approach with a problem-solving mindset
• Ability to manage multiple stakeholders and work in a fast-paced environment
• Proactive, self-driven, and accountable with a high sense