Key Account Manager

We are seeking a proactive and experienced Key Account Manager to handle and nurture relationships with some of our most important UK clients. You will be the client’s primary contact for any energy-related queries and will also act as their representative when liaising with suppliers. A key part of this role is reviewing and validating energy bills to ensure accuracy and fairness.

Key Responsibilities

• Manage day-to-day communication with assigned key clients in the UK business energy sector.
• Act as the client’s representative when dealing with energy suppliers to sort out queries, disputes, and clarifications.
• Review and validate customer energy bills to ensure charges are correct and contracts are being honoured.
• Provide clear updates and resolutions to clients in a timely and professional manner.
• Build strong, long-term relationships with clients to support retention and satisfaction.
• Coordinate internally with the sales, operations, and compliance teams to deliver seamless service.
• Stay updated on UK energy market changes, tariffs, and contract rules to provide clients with relevant advice.
• Maintain accurate records of client communication, actions taken, and supplier interactions using the CRM system.
• Handle renewals, account reviews, and suggest appropriate energy deals based on client usage and contract timelines.

Requirements

• 1+ years of experience in an Account Management or Customer Success role, preferably in the UK process.
• Strong English communication skills (spoken and written) - must be confident and clear when speaking with UK clients and suppliers.
• Ability to problem-solve and follow up persistently with suppliers to resolve issues.
• Strong organisational skills and attention to detail.
• Willing to work UK hours is required.

What We Offer

• Competitive salary (based on experience).
• Performance bonuses.
• Full remote working.
• Training and development in UK energy systems and billing.
• Opportunity to work with a fast-growing company in a vital industry.

How to Apply:

Apply here or Send your CV and a brief introduction to careers@cannock.in

Job Type: Full-time

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Work from home

Schedule:

• UK shift

Application Question(s):

• Are you ok to come for an interview on Thursday (31st July 2025) in Dehradun

Education:

• Bachelor's (Required)

Experience:

• Account management: 1 year (Preferred)

Language:

• English (Required)

Location:

• Rajpur, Dehradun, Uttarakhand (Preferred)

Work Location: In person