Key Account Manager

Job Description

Skills & Competencies: · Bachelors or master’s degree · Previous working experience as Key Account Manager for 2 years · Experience in sales and customer services will be an advantage · Outstanding communication and interpersonal skills · Aptitude in networking and building relationships · Excellent time and project management skills · Ability to prioritize and meet critical deadlines · Problem-solving and negotiation aptitude · A highly organized & responsive person who can multi-task with efficiency · Exhibits a true passion for customers and for Customer Success Role & responsibilities: · Work with different units like Contact centre, regional service teams, Operations, Risk, and Marketing. · Communications and Sales etc. to ensure the Key accounts are in the centre of the process in each of these unit efforts. · Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives. · Research key customer wants and needs & Suggest solutions that answer clients’ needs and wants serve as contact point for key customers and internal teams. · Resolve customers' complaints in an effective and respectful way. · Gather, report and communicate customers' feedback on service, technology and product delivery. · Measure, track and analyse key account metrics. Weekly/Fortnightly/Monthly reviews with clients. · Create reports for upper management with challenges, learnings and suggested solutions. · Keep abreast with industry and market trends and best practices.