Key Account Manager

Job Description

Job Description: Skills & Competencies:  Bachelors or master’s degree  Previous working experience as Key Account Manager for 2 years  Experience in sales and customer services will be an advantage  Outstanding communication and interpersonal skills  Aptitude in networking and building relationships  Excellent time and project management skills  Ability to prioritize and meet critical deadlines  Problem-solving and negotiation aptitude  A highly organized & responsive person who can multi-task with efficiency  Exhibits a true passion for customers and for Customer Success Role & responsibilities:  Work with different units like Contact centre, regional service teams, Operations, Risk, and Marketing.  Communications and Sales etc. to ensure the Key accounts are in the centre of the process in each of these unit efforts.  Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.  Research key customer wants and needs & Suggest solutions that answer clients’ needs and wants serve as contact point for key customers and internal teams.  Resolve customers' complaints in an effective and respectful way.  Gather, report and communicate customers' feedback on service, technology and product delivery.  Measure, track and analyse key account metrics. Weekly/Fortnightly/Monthly reviews with clients.  Create reports for upper management with challenges, learnings and suggested solutions.  Keep abreast with industry and market trends and best practices.