Junior Network Engineer – L1 Support

On-site
Pune, Bangalore Posted on 2025-10-08 Job Description Core Responsibilities Provide first-line support for enterprise network infrastructure including routers, switches, firewalls, VPNs, and wireless access points. Monitor network performance, alerts, and events using tools like SolarWinds, PRTG, Nagios, and Cisco Prime to ensure optimal uptime. Perform initial L1 troubleshooting for WAN/LAN connectivity, VPN issues, hardware faults, and configuration errors. Escalate complex incidents to L2 engineers with proper log collection, preliminary diagnosis, and ticket documentation. Conduct basic configuration and connectivity tests on Cisco/Juniper/Fortinet/HP/Aruba devices under supervision. Maintain accurate and timely incident, change, and request records in ticketing systems such as ServiceNow, BMC Remedy, or Jira. Execute defined Standard Operating Procedures (SOPs) and runbooks for recurring tasks and known issues. Assist in network health checks, performance monitoring, and link utilization tracking for enterprise locations. Coordinate with internal IT, cloud, and security teams during cross-functional incidents and change requests. Participate in 24×7 rotational shift operations, ensuring consistent monitoring coverage, timely escalation, and proper shift handover notes. Ensure adherence to SLA and ITIL-based support processes for all incident and service requests. Maintain strong communication with service delivery leads, vendors, and end-users for status updates and ticket closure. Support periodic patching, backup verification, and compliance checks as directed by senior engineers or NOC leads. Follow all security, access control, and audit-compliance guidelines during troubleshooting and device access. Contribute to documentation updates, including network diagrams, device inventories, and escalation matrix changes. Participate in ongoing learning and certification programs (CCNA, NSE, JNCIA) to enhance technical growth and team capability. Key Information Industry IT Infrastructure / Network Operations / Managed Services Work Experience 2 to 3.5 years City Pune, Bangalore State/Province Maharashtra, Karnataka Country India Zip/Postal Code 411001, 560001