About Company
Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8,500 businesses across India and the world. Today, we are India’s #1 platform in the segment with the highest number of new customers adopting the platform — all achieved with zero advertising spend and pure customer love.We are an organization built by our employees. The passion and extreme ownership that our people bring to the table are contagious. We don’t hide our shortcomings and aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages innovation across teams and departments.In November 2022, Keka secured India’s largest Series A SaaS funding — a whopping $57 million from WestBridge Capital.
Role Overview
The Junior Executive – IT Infrastructure will be responsible for supporting, maintaining, and improving Keka’s IT systems and network infrastructure. The role involves hands-on work in desktop support, network configuration, security implementation, and cloud-based service administration.
Key Responsibilities
- Provide technical support for desktop systems, including troubleshooting hardware and software issues.
- Install, configure, and maintain desktop software, patches, and updates.
- Configure system settings, perform regular system updates, and ensure endpoint security.
- Assist with system and data backups, disaster recovery, and patch management.
- Set up Outlook profiles and resolve mail-related connectivity issues.
- Manage and support Exchange Online, SharePoint Online, OneDrive, Teams, and Azure AD.
- Configure and maintain security controls such as MFA (Multi-Factor Authentication), Conditional Access, and Self-Service Password Reset.
- Work with TCP/IP, DNS, DHCP, VLANs, and Routing for efficient network operations.
- Configure and troubleshoot network devices such as switches, routers, firewalls, and access points.
- Manage VPNs (Site-to-Site, SSL VPN, and Remote Access).
- Implement and maintain IPS/IDS, Web Filtering, and Application Control for network protection.
- Support network segmentation and Zero Trust architecture implementation.
- Participate in planning and deploying new IT infrastructure projects and technology initiatives.
- Document technical procedures, system configurations, and network diagrams.
- Train and guide end-users on hardware, software, and IT best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong understanding of Windows and MacOS environments.
- Familiarity with Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams, etc.).
- Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VLANs.
- Hands-on experience with configuring switches, routers, and firewalls.
- Understanding of network security concepts and tools (IPS/IDS, VPNs, Zero Trust).
- Strong problem-solving, analytical, and troubleshooting abilities.
- Excellent communication and customer service skills.
Physical Demands
May require lifting up to 50 pounds, climbing ladders, or navigating tight spaces to access equipment.Involves extended periods of sitting and standing.
Work Environment
Primarily office-based with occasional travel to other locations for IT support.May require evening or weekend work for maintenance or upgrades.
