Junior Associate Cloud Operations Engineer, PDF Mapping

Junior Associate Cloud Operations Engineer

semi-technical role

Product operations

in-house tools and various supporting global tools and technologies

customer financial documents

P2P domain

fast, high-quality mappings

Java regular expressions

key role

preproduction and production environments

accurate and timely invoice processing

high quality standards

Key Responsibilities

• Create and deliver accurate mappings for PDF invoices using mapping-specific technologies.
• Ensure timely processing of invoices by handling daily mapping tasks within defined SLAs and aligned time.
• Monitor and troubleshoot transaction issues (stuck or leaked), with a focus on automation and reducing manual intervention.
• Review and act on customer feedback received through serviceNow tickets or reports; implement mapping improvements accordingly.
• Handle technical problem tickets assigned via the support team and provide effective resolutions.
• Support onboarding of new suppliers/templates within agreed timelines.
• Collaborate with peers for mapping reviews and contribute to overall mapping quality improvements.
• Perform mapping testing in both preproduction and production environments to ensure best-fit solutions.
• Identify and implement quality enhancements based on proactive analysis and monitoring.
• Contribute ideas and efforts toward automation and process improvement.
  

• Minimum experience of 2 years is required for the role.
• Bachelor’s degree in computer science, Information Technology, or MCA.
• Strong sense of discipline, honesty, and consistency in work ethics.
• Logical and analytical mindset with a commitment to delivering quality work.
• Understanding financial documents, especially P2P domain documents.
• Familiarity with PDF eInvoice and Smart PDF services (preferred).
• Good problem-solving skills and capability to work with ticketing systems like ServiceNow.
• Effective communication and collaboration skills.
• Attention to detail and commitment to continuous improvement.
  

What We Offer

• Opportunity to work with a global SaaS leader.
• Collaborative and inclusive team culture.
• Growth and learning in cutting-edge cloud technologies.
• Platform to contribute to automation and digital transformation.