Jr MIS Executive

Company: TradeBridge

Location: Turbhe, Navi Mumbai

Department: Operations

About TradeBridge: TradeBridge is a leading Agri Trade platform connecting farmers, traders, and agri businesses across India. We simplify agricultural trade by providing a transparent, technology-driven marketplace that ensures trust, efficiency, and fair value for all stakeholders.

We’re looking for a Customer Support Executive who will be the voice of our customers — resolving queries, addressing grievances, and ensuring a seamless experience for every TradeBridge user.

Experience: 1–3 years in MIS (BPO/call center preferred)

Education: Bachelor’s in Business/IT/CS

Key Responsibilities

● Data Reporting & Dashboards: Prepare daily/weekly/monthly MIS reports using Excel, Google Sheets, Power BI.

● KPI Tracking: Monitor team performance metrics and identify improvement areas.

● Customer Feedback Calls (40%): Collect feedback, resolve grievances, and document interactions.

● Data Analysis: Provide insights to support operational decisions.

● Database Management: Maintain/update data and resolve discrepancies.

● Automation: Build automated reports and streamline processes.

● Cross-Team Coordination: Work with Operations/HR/IT for data and ad-hoc requests.

Key Skills

● Advanced Excel, Google Sheets, SQL, Power BI

● Strong analytical skills and attention to detail

● Ability to handle customer calls professionally

What We Offer

● Competitive salary

● Growth opportunities

● Collaborative and dynamic work environment