99 Jobs in Sholinganallur - Page 2

Global Process Lead(GPL), Service Catalogue and Service Level Management Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role GPL Service Catalogue and Service Level Management will be responsible for core ITIL practice and strategic direction. GPL will work across all the functional areas within the IT and business to ensure processes within scope are defined, implemented, adhered to and aligned with business needs. KEY RESPONSIBILITES & TASKS Create and design from scratch Service Catalogue Management and Service Level Management processes, communicate and enforce effectively across IT, track performance, report on process quality and drive continuous improvement. Provide process guidance and trainings – both internal and external – and enforce process compliance. Drive process standardization, enforcing ITIL best practices. Establish process KPIs, produce and provide regular reports to management and various IT delivery units Requirements engineering for the practices in scope for ITSM enablement platform and collaborate closely with technical team for their, refinement, planning, validation (testing) & production rollout Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Responsible for the further development and optimization of established Service Catalogue and Service Level management practices, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies Iteratively improve technical and organizational processes and cross-collaboration. Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement in the area of Serve Catalogue and Service Level Management BEHAVIOURS & APPROACH Ability to speak to “non-IT” stakeholders in terms they will understand Strong team player Actively seek exchange with other experts, thereby sharing and expanding knowledge at the same time. Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Structured in way of working as well as solution-oriented and proactive. Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to shape change positively and constructively (“be a change leader”) Work Experience Minimum 9 –12 years' higher education in IT Minimum 3 – 5 years’ experience in a similar position Good understanding of modern IT infrastructure and application architecture ITIL certification (Foundation is a must, advanced levels are considered an advantage) Experience in applying ITIL practices in DevSecOps environment or have been part of Agile / DevSecOps transformation Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred) Strong analytical skills and communicate convincingly and confidently with both technical and business stakeholders, including ability to successfully pass on a message to large audiences IT Vendor management experience in a multi-vendor IT delivery environment is a plus. Fluent English language skills, German is an advantage Education & Qualifications Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification specifically relating to Change & Release Management Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

IT Service Excellence Lead Company overview: Food, machinery, or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues. Team and Project overview: We are a powerful IT organization with eyes on the future trends of the shipping industry, for which cloud is the essence and a major enabler for new IT standards. We are adapting agile product development & DevOps practices with ambition to reduce time to market, increase quality and fulfil rapidly changing business requirements. As we go into strengthening and evolving our IT landscape, we are looking for a new colleague to help us build and lead an in-Haus IT Service Management center of Excellence that would focus on designing, streamlining, and enforcing standard IT Processes, based on ITIL best practices, across internal and external IT delivery units. Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Help to recruit and build a team of internal ITIL Process experts Lead and grow your team (performance management, personal development, coaching, project/task distribution) Understand and analyse the current ITSM state and together with your HQ (Headquarters) IT Director define vision and strategy for ITSM at Hapag Lloyd Implement the defined ITSM strategy, following iterative approach (“inspect & adapt”) Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Together with the team, you are responsible for the further development and optimization of established processes, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. You and your team make sure IT vendors are well trained on and comply to ITSM standards and practices as defined by Hapag Lloyd; track and manage vendor performance as it comes to ITSM Iteratively improve technical and organizational processes and cross-collaboration. Manage projects at an operational and strategic level. You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. Qualifications: Hold a university degree in IT and/or relevant professional experience in the IT sector Advanced ITIL certification (ITIL v4 Managing Professional or ITIL v3 Expert) Ideally, you have already gained experience in the design and implementation of service management capabilities, either “from scratch” or running a big scale transformation. Experience with IT Service Management Platforms (Jira and/or ServiceNow) At least 3 years of experience on a leadership role, managing direct reports You see yourself as an agile leader, support your employees in their individual development and guide them in an appreciative and goal-oriented manner. You love technology, are enthusiastic about automation, self-service and live transparency in an lean-agile environment. You communicate convincingly with both technology and business and also appear confident at management level. You are characterized by your willingness to perform and your passion for implementing complex service management projects in an agile environment. You are structured in your way of working as well as solution-oriented and proactive. Flexibility and ability to cope with changing requirements and fast pace working environment Passion about quality and Service Excellence IT Vendor management experience in a multi-vendor IT delivery environment is desirable. Fluent English language skills, German is an advantage but not a must Willingness to travel Perks and Benefits at HLTC : Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance Work-Life Balance: Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies Facilities: Car/Bike Parking, Food Court, Modern Office Environment Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Global Process Lead (GPL) for Request Fulfilment is responsible for the design, implementation, governance, and continuous improvement of the Request Fulfilment process. This role ensures that all user and business requests are managed efficiently, effectively, and in alignment with agreed Service Level Agreements (SLAs) and business objectives. The Process Owner collaborates with service delivery teams, stakeholders, and suppliers to streamline request handling, improve user experience, and maintain compliance with ITIL best practices. This role ensures the delivery of seamless, efficient, and customer-centric request fulfilment services aligned with business objectives and industry best practices Takes ownership and accountability for specific global business processes and drives these with the highest quality. Key Responsibilities And Tasks Define and maintain the Request Fulfilment process in alignment with ITIL best practices and organisational goals Ensure the process integrates seamlessly with other ITIL processes, including Incident, Change, and Asset Management Develop and maintain a process framework, including policies, workflows, and documentation Monitor adherence to the Request Fulfilment process, ensuring compliance with SLAs, policies, and regulatory requirements Define and implement metrics, key performance indicators (KPIs), and reporting mechanisms to track process performance Conduct regular audits and reviews of the process to ensure it remains fit for purpose and aligned with business needs Oversee the end-to-end management of service requests, ensuring they are fulfilled within agreed timelines Ensure that request templates, workflows, and Service Request Catalogue items are accurate, up-to-date, and user-friendly Collaborate with service owners and technical teams to resolve bottlenecks and ensure timely request completion Identify opportunities to enhance the efficiency, effectiveness, and automation of the Request Fulfilment process Gather feedback from users and stakeholders to refine and improve the request management experience Leverage tools and technologies, such as ITSM platforms, to optimise process performance Act as the primary point of contact for Request Fulfilment-related queries and escalations Provide regular updates and insights on process performance to stakeholders, highlighting achievements, risks, and improvement plans Work closely with service owners, support teams, and suppliers to ensure alignment with business requirements Develop and deliver training materials and sessions for staff involved in Request Fulfilment activities Promote awareness of the Request Fulfilment process across the organisation, ensuring users understand how to make requests effectively BEHAVIOURS & APPORACH Prioritises user satisfaction and ensures that service requests are fulfilled promptly and accurately Takes ownership of the Request Fulfilment process, driving continuous improvement and delivering measurable results Builds strong relationships with stakeholders, fostering alignment and teamwork across departments Pays close attention to the specifics of process design, documentation, and governance Adjusts to changing business priorities and incorporates new requirements into the process Seeks out and implements new technologies and practices to enhance the request fulfilment experience Strong understanding of the Request Fulfilment process and its integration within the broader IT Service Management (ITSM) framework, including ITIL best practices Expertise in managing service request lifecycles, ensuring requests are fulfilled in accordance with SLAs and customer expectations Experience in managing and maintaining a Service Request Catalogue, ensuring that all service requests are accurately represented and easily accessible to end users Familiarity with service request catalogue creation, optimisation, and governance to ensure the right requests are available for users and fulfilment teams Ability to analyse service request workflows, identify bottlenecks, and implement improvements to increase efficiency and effectiveness Experience with process optimisation techniques and driving change initiatives Proficiency with Service Management platforms (e.g., ServiceNow) for managing requests, tracking SLAs, and reporting Understanding of automation tools to improve the speed and accuracy of service request fulfilment Strong skills in analysing request fulfilment data, generating reports, and identifying trends to improve the service request process Ability to use key performance indicators (KPIs) and metrics to manage and improve team performance and process outcomes Strong customer-centric mindset with the ability to manage customer expectations, resolve issues promptly, and deliver a high level of satisfaction Excellent communication skills to interact effectively with both technical and non-technical stakeholders Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum of 5 years’ experience in ITSM related position(s) including Request Fulfilment activities Good technology awareness ITIL lifecycle foundational awareness v3 / v4 Experience of a multi-skilled function operating globally Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be advantageous Education & Qualifications Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Global Process Lead-Incident, Problem & Change Management Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Incident & Problem Management GPL has clear responsibility, accountability and authority for process design and process adherence. They will ensure that all parties across IT both internally and as needed and expected or contracted external 3rd parties / suppliers follow the defined process with the expected service quality. The GPL has overall responsibility for delivery objectives of the Incident & Problem Management processes throughout the Hapag-Lloyd organisation. Key Responsibilities And Tasks Define and maintain the Incident and Major Incident Management Process capability globally across the estate Define and manage the Problem Management process globally across the Production Services function, and ensure the consistent application of the process across the wider Hapag-Lloyd IT organization as well as with external Suppliers Ensure Policies, Processes and Procedures are periodically & systematically reviewed and updated appropriately and continually. Ensure communications about Incident Management & Problem Management Policies, Procedures and action are distributed appropriately. Ensure all Process stakeholders including I&O, Product Teams and Partners are aware of their responsibilities and follow the Incident and Major Incident Management process correctly Responsible for ensuring training materials are available and sufficient Align and integrate with associated processes and capabilities: Change, Event, Request Management, Configuration Management etc. Establish, review, update and communicate Process objectives and targets Ensure Critical Success Factors (CSF) and Key Performance Indicators (KPI) are reviewed periodically and updated where necessary Responsible for escalation to management in relation to all the Incident Management & problem Management Processes and interfaces with other ITSM Processes Leading, defining the process strategy and adoption roadmap Periodically reviewing the process strategy to ensure that it is still appropriate and change as required Communicating process information or changes as appropriate to ensure awareness to all stakeholders Addressing issues with the running of the process Own and manage the process roadmap Identifying improvement opportunities for inclusion in the CSI register Working with the CSI manager and process managers to review and prioritise improvements in the CSI register Ensure process KPIs are met globally. BEHAVIOURS & APPORACH Strong team player Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Process orientated Problem Solver Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum 5 years of ITSM experience gained leading teams covering both Incident & Problem Management Extensive knowledge of Process Management & execution specifically related to Incident & Problem Management along with a good understanding of the Service Management eco-system ITIL v3 or ITIL 4 foundational certification (Minimum) ITIL v3 lifecycle or ITIL 4 Service Value System experience (Preferred) Skilled in holistic process mapping leveraging ServiceNow as a platform Proven capability in effective communication & presentation skills Track record of positive Team and Stakeholder Management Experience in Vendor Management, KPI’s and SLA’s Proven ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Education & Qualifications Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL v3 or ITIL 4 foundational certification Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leave HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Senior Manager - IT Service Excellence Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Help to recruit and build a team of internal ITIL Process experts Lead and grow your team (performance management, personal development, coaching, project/task distribution) Understand and analyse the current ITSM state and together with your HQ (Headquarters) IT Director define vision and strategy for ITSM at Hapag Lloyd Implement the defined ITSM strategy, following iterative approach (“inspect & adapt”) Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Together with the team, you are responsible for the further development and optimization of established processes, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. You and your team make sure IT vendors are well trained on and comply to ITSM standards and practices as defined by Hapag Lloyd; track and manage vendor performance as it comes to ITSM Iteratively improve technical and organizational processes and cross-collaboration. Manage projects at an operational and strategic level. You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. Qualifications: Hold a university degree in IT and/or relevant professional experience in the IT sector Several years of experience in the area of IT Service Management in ITIL driven corporate environment Advanced ITIL certification (ITIL v4 Managing Professional or ITIL v3 Expert) Ideally, you have already gained experience in the design and implementation of service management capabilities, either “from scratch” or running a big scale transformation. Experience with IT Service Management Platforms (Jira and/or ServiceNow) At least 3 years of experience on a leadership role, managing direct reports You see yourself as an agile leader, support your employees in their individual development and guide them in an appreciative and goal-oriented manner. You love technology, are enthusiastic about automation, self-service and live transparency in an lean-agile environment. You communicate convincingly with both technology and business and also appear confident at management level. You are characterized by your willingness to perform and your passion for implementing complex service management projects in an agile environment. You are structured in your way of working as well as solution-oriented and proactive. Flexibility and ability to cope with changing requirements and fast pace working environment Passion about quality and Service Excellence IT Vendor management experience in a multi-vendor IT delivery environment is desirable. Fluent English language skills, German is an advantage but not a must Willingness to travel Show more Show less

Sales Coordinator Location: Chennai(Velachery) Experience: Freshers with an interest in Sales are also fine. If you are interested, kindly reach me at resourcing@mspinfoservices.in and 7397348763.

Apply Description FLSA STATUS : Non-Exempt PAY RANGE: $45,938.00 - $76,563.00 REPORTS TO: Hays/ Caldwell/ Guadalupe Assistant Division Manager DIVISION: Hays/ Caldwell/ Guadalupe WORK LOCATION: 174 Century Ranch Road, New Braunfels, TX 78130 Summary The Operator II is responsible for collecting, treating, and disposal of wastewater that meets or exceeds the requirements of the individual permits issued by Texas Commission on Environmental Quality within the Stein Falls wastewater system, Dietz wastewater system, and Gerdes disposal site. May be required to cross train at other wastewater facilities. Essential Duties And Responsibilities Keep a working knowledge of GBRA's mission and policies as they relate to the Stein Falls wastewater system. Meeting the permit requirements as established by the Environmental Protection Agency and the Texas Commission on Environmental Quality (TCEQ). Operate collection systems, lift stations, and wastewater treatment plants. Collect samples and perform routine process control tests including but not limited to DO, pH, CL2 residual, Ammonia, Turbidity, Microscope, E.coli testing, and Settling tests. Completing in an accurate, legible manner all operational logs, laboratory and process control worksheets. Monitor the SCADA system to identify problems and check status; report any problems to the Lead Operator. Repair leaks and respond to customer complaints in a timely manner. Assist in emergency repairs and operations. Perform maintenance and general repair work to pumping equipment, storage facilities, the distribution and collection systems, rolling stock (including heavy equipment), and small tools and equipment. Perform building and grounds maintenance at all locations. Maintain an inventory of all tools and equipment. Assist with the maintenance records of the many facilities throughout the Hays/ Caldwell/ Guadalupe Division. Clean and organize service vehicles as required but not less than once per week. Safeguard all GBRA facilities and property. Perform any rough fabrication, welding or cutting work, soldering, sandblasting, and painting, minor body repair, general carpentry, and other repair work as needed. Report any problems and activities to the Lead Operator. Follow all requirements of the GBRA Safety Manual. Perform all work in a safe and thoughtful manner. Notify a supervisor immediately in event of an accident. Perform other duties as assigned. Requirements KNOWLEDGE/SKILLS/ABILITIES Work hours other than Monday – Friday, 8:00 AM – 5:00 PM. Subject to on-call duties as scheduled by the Lead Operator. Respond to emergencies during off-duty hours. Safely operate gas, electric, hydraulic, and hand tools. Read and understand highly technical information in small print (such as Safety Data Sheets, system plans and specifications, and wastewater discharge permits). Read analog and digital indicators, perform basic math skills. Possess entry level computer skills including Microsoft Word, Excel, and Outlook. The permanent residence must be such that travel time to the Stein Falls Wastewater Treatment Plant is no more than 45 minutes without violating traffic laws. EDUCATION High School Diploma or GED REGISTRATIONS/LICENSES Texas Driver’s License Acceptable M.V.R. Minimum Class “D” Wastewater Treatment License issued by TCEQ. Must attend training and pass exams to maintain or obtain higher certifications. Experience Experience in utility operations and maintenance, customer service, or construction is desirable. Managerial Responsibilities No. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at elevated levels greater than 30 feet on platforms, roofs, bridges, etc. Climb vertical ladders up to 20 feet in height. Repeatedly lift, load, and unload up to 50 pounds. Respond to visual and audible alarms. Wear personal protection equipment such as safety glasses, protective footwear, self-contained breathing apparatus (SCBA) as outlined in the employee Safety Manual. Safely enter, exit, and work in trenches and confined spaces. Perform basic first aid and CPR. Ability to work kneeling, standing and walk several miles in a day. Work 12 continuous hours day or night. Operate valve handles above the head. Carry loads of up to 25 lbs. for several hours in a day. Accurately interpret true color (such as in chemical titration, colorimetric determinations, and indicator lamps). Perform intricate tasks that require steady hands (such as weighing using tongs, titrating burets). Employees must wear protective footwear in compliance with ANSI or ASTM standard. New employees are provided footwear in compliance with ANSI or ASTM standard. Replacement footwear is provided annually for qualifying employees. WORK ENVIRONMENT Approximately 75 to 90 percent of work outdoors. Must be prepared to work any time day or night and in all types of weather. Work is performed in a typical utility service environment. The person in this position works with municipal wastewater products, bio-solids, hazardous chemicals and possible disease-causing bacteria. Must be willing and able to respond to emergency calls any hour of the day or night, weekends, holidays and in any kind of weather. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. TRAVEL Travel is primarily in the service area. Occasional out of town travel for training to maintain or upgrade certification is required. Salary Description PAY RANGE: $45,938.00 - $76,563.00 Show more Show less

Should be able to manage all receivable and payables in Zoho books Should be able to follow-up on the payment receivable's with Clients Should be able to deduct and file TDS monthly for all the payables Should have experience in filing GST from Zoho books Should have experience in managing the PF this includes adding/updating and making monthly PF payments

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Product Development Manager to join our team. What you’ll be doing? Technical Expertise and Strategy Define and enforce coding standards, technical best practices, and architectural guidelines. Lead the technical deployment and integration of Java-based software products for clients. Serve as the primary technical expert during implementation projects, addressing challenges and ensuring smooth delivery. Optimize system performance and scalability during and after deployment Develop and maintain best practices, tools, and processes to improve implementation efficiency and scalability. Hands-On Development and Oversight Participate in the coding process where necessary, assisting with complex tasks and demonstrating best practices. Oversee the entire development lifecycle, including requirement gathering, design, development, testing, deployment, and maintenance. Manage and mitigate technical challenges, ensuring the team meets quality standards and project timelines. Team Development and Mentorship Mentor development engineers, supporting their technical and career growth through coaching and skill-building. Lead design sessions and code reviews to ensure consistent, scalable, and maintainable code quality. Encourage a collaborative, open communication environment to drive innovation and problem-solving. Process and Performance Optimization Implement and maintain efficient development workflows, CI pipelines, and deployment processes. Continuously monitor performance metrics, identifying areas for optimization in the development process. Promote agile methodologies (Scrum, Kanban) and ensure alignment with the team’s goals and deliverables. Innovation and Continuous Improvement Keep abreast of emerging technologies, tools, and trends to enhance the team’s technical capabilities. Identify and lead initiatives to improve the efficiency, scalability, and quality of the software architecture and codebase. Drive the team’s technical roadmap, ensuring it aligns with the company’s vision and long-term objectives. Cross-Functional Collaboration Work closely with other teams (e.g., QA, Project Managers, Client Success) to ensure alignment on project requirements and priorities. Provide clear and concise updates to stakeholders, ensuring transparency and building trust across departments. Communicate with internal and external customers using strong English skills and audience-appropriate discussions. Skills And Qualifications 4-year degree in Computer Science or equivalent, with 5 to 7 years of experience in leading multi-disciplinary technical team Highly organized and disciplined. Extensive experience in software development, with a strong background in Java and full stack development. Strong writing skills, particularly for process documentation and communication Action orientation and ability to consistently complete assigned tasks on time Proven ability to mentor and develop engineers, providing technical guidance and feedback. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve issues. Excellent communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Leadership: Ability to inspire, mentor, and lead a technical team to deliver high-quality results. Project Management: Experience with Agile or other project management methodologies. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Soft Skills Problem-Solving: Strong analytical skills and the ability to troubleshoot complex technical issues. Communication: Excellent communication and interpersonal skills for client interactions and cross-functional collaboration. Project Management: Ability to manage multiple priorities and deliver results in a fast-paced environment. Mentorship: Commitment to sharing knowledge and mentoring team members. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! A professional development and growth-oriented workplace Generous benefits A good Work-life balance Who is Smart Data Solutions? Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation. Position type and expected hours of work This is a full-time position. Typical days and hours of work are Monday through Friday, 4:00 p.m. to 1 a.m IST. Location: Smart Data Solutions is located in Perungudi,Chennai, TN, India. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status Show more Show less

THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The IT Service Continuity Manager will help developing and running the Service Continuity function with in and across I&O. They will ensure that all parties from the Hapag-Lloyd Infrastructure & Operations function internal or external to the Hapag-Lloyd organization, including multiple suppliers, that might contribute to the Service Continuity Management, are involved and aligned with the processes and methods. Key Responsibilities And Tasks Develop a Service Continuity practice, including training, communication and process Prepare a testing Strategy to inform all the Disaster Recovery exercises and testing, Ensure standards exist for DR plans and that all Production teams/Services have a DR Plan Make sure that continuity plans are current and fit for purpose Define clear RACI and “battle Plan” for Crisis events Define key scenarios and responses for Crisis Understand the service Risk appetite and associated RPO/RTO Ensure a Centralized location exists for ALL DR and Service Continuity plans Define and highlight high-impact risks to service with respect to recovery and resilience Ensure availability and readiness of recovery plans - provide a means to cyclically audit such plans Ensure all DR plans are integrated with associated processes to maintain currency Enable the Transition function to factor Continuity requirements in the Projects scope Effectively collaborate with the rest of Service Management and wider IT organization Be part of a team that executes the Problem Management process globally across Hapag-Lloyd IT organization and Business. Ensures the resolution of all problems according to our defined OLA/SLA; ensure that these problems have been permanently resolved, and implement changes to prevent known problems from re-occurring Ensure workarounds and quick fixes are documented accurately in our Knowledge Base Involved in helping to develop and perform awareness training courses related to Problem Management for all IT delivery teams Put into effect the Problem Management methodologies and processes based on ITIL standards Give input to the Global Process Owner (GPO) to define and enhance the Problem Management process, including enhancements to the ITSM tool Liaise with the Major Incident Management and the Incident Management GPO to improve incident response and resolution times Monitor open problem tickets and escalate if necessary Provides reports and Management Communication Proactively follow-up on open Problems and propose to proactively raise Problems in situations deemed appropriate Set up task forces in situation that calls for service improvement plans Resolve escalations from relevant stakeholders Participate in developing the Hapag-Lloyd Problem Management function by ensuring that the problem process is followed in a consistent manner Required to attend weekly/monthly cadences, including strategic partner service reviews, as well as high priority problem reviews BEHAVIOURS AND APPROACH Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Able to manage conflict with the ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Strong team player Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively Good IT Infrastructure & Operations understanding Strong stakeholder management To have a flexible approach whilst ensuring process governance is adhered to Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and Common Sense Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Work Experience Total experience of 7-9 years, minimum of 5 years’ experience in ITSM related position(s) including Service Continuity activities, or in an IT Security function. Good technology awareness ITIL lifecycle foundational awareness v3 / v4 Experience of a multi-skilled function operating globally. Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be a advantageous Education And Qualifications Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The IT Change Manager is responsible for planning, implementing, and managing the IT change management process, ensuring minimal disruption to IT services while enabling necessary changes. This role is critical in balancing the need for change with the stability and availability of IT systems. The Change Manager will champion the change management process and work closely with various IT teams and business stakeholders. Key Responsibilities & Tasks Change Planning & Scheduling: Review and assess proposed changes, ensuring proper authorization, risk assessment, impact analysis, and scheduling. Coordinate change implementation with relevant teams. Change Communication: Communicate planned changes to affected users and stakeholders in a timely and effective manner. Maintain communication channels and feedback loops. Risk Management: Identify, assess, and mitigate potential risks associated with changes. Develop contingency plans and rollback procedures. Change Implementation & Tracking: Oversee the implementation of approved changes, ensuring adherence to established procedures. Track the progress of changes and document outcomes. Post-Implementation Review: Conduct post-implementation reviews to evaluate the success of changes, identify areas for improvement, and capture lessons learned. Reporting & Metrics: Generate regular reports on change management performance, including key metrics such as number of changes, success rate, and mean time to implement. Analyze data to identify trends and areas for improvement. Tool Management: Manage and maintain the change management tool (e.g., ServiceNow, Remedy). Ensure data integrity and proper utilization of the tool. Training & Awareness: Provide training and awareness programs to IT staff and business users on the change management process and its importance. Continuous Improvement: Continuously evaluate and improve the change management process based on feedback, best practices, and industry trends. Collaboration: Collaborate effectively with various IT teams (e.g., development, operations, security) and business stakeholders to ensure successful change implementation. Compliance: Ensure compliance with relevant regulations and policies related to change management. Responsible for the further development and optimization of established change enablement practice, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. Iteratively improve technical and organizational processes and cross-collaboration. Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement in the area of change enablement You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. BEHAVIOURS & APPROACH Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Able to manage conflict with the ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Strong team player Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively Good IT Infrastructure & Operations understanding Strong stakeholder management To have a flexible approach whilst ensuring process governance is adhered to Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and Common Sense Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Work Experience Total work experience of 7-9 years. Extensive experience in change management, process improvement, large scale AWS applications. Proven experience of 3 to 5 years in IT change management, preferably in a large and complex and global IT environment. Strong understanding of ITIL framework and best practices for change management. Experience with change management tools (e.g., ServiceNow, Remedy). Excellent communication, interpersonal, and collaboration skills. Strong analytical and problem-solving skills. Ability to work under pressure and manage multiple priorities. ITIL certification (Foundation is a must, advanced levels are considered an advantage) Ideally, you have already gained experience in applying ITIL practices in DevSecOps environment or have been part of Agile / DevSecOps transformation Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred) Strong analytical skills and communicate convincingly and confidently with both technical and business stakeholders, including ability to successfully communicate with a large audiences Agile mindset and a high level of quality awareness Willingness to perform and your passion for implementing complex service management projects in an agile environment. Ability to shape change positively and constructively (“be a change leader”) IT Vendor management experience in a multi-vendor IT delivery environment is a plus. Fluent English language skills, German is an advantage EDUCATION & QUALIFICATION Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification specifically relating to Change & Release Management Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

Roles and Responsibilities: 1. Web Application Development: Develop and maintain web applications using PHP and the Laravel framework. Write clean, efficient, and secure code while following best practices and coding standards. 2. API Development: Work with the team to develop RESTful APIs that connect front-end systems with back-end functionality. Ensure the APIs are secure, efficient, and well-documented. 3. Troubleshooting and Maintenance: Assist in debugging and resolving issues reported by users or identified through monitoring. Provide support for ongoing application maintenance. 4. Microservice Implementation: Learn and contribute to the development of microservices, following established architectural guidelines to build scalable and modular applications. 5. Version Control: Utilize Git for version control, ensuring proper code management and collaboration with team members. 6. Learning and Growth: Stay up-to-date with the latest trends and technologies in web development and Laravel. Take initiatives to expand your skillset and contribute innovative ideas to the team. Requirements: Proven experience as a PHP developer with expertise in Laravel framework. Strong understanding of object-oriented programming and design patterns. Familiarity with relational databases like MySQL and NoSQL databases like MongoDB. Knowledge of microservice architecture and its implementation. Proficiency in RESTful API development and integration. Experience with version control systems like Git. Familiarity with front-end technologies such as HTML, CSS, and JavaScript is a plus. Ability to work independently and in a team environment. Excellent problem-solving and communication skills.

About The Role The Software Asset Management Operational Excellence Leader has clear responsibility, accountability and authority for Operational Excellence in Software Asset Management (SAM). The successful candidate will have a strong background in SAM, with a minimum of 15 years of experience, including 9-12 years in SAM. This role requires exceptional soft skills, including diplomacy, negotiation, influence, and maturity, to effectively engage with cross-functional colleagues, software vendors, and executive stakeholders. Key Responsibilities & Tasks Lead the SAM team to ensure operational excellence in software asset management, including compliance, cost optimization, and risk management Develop and implement process improvements and efficiencies to optimize SAM operations Build and maintain strong relationships with cross-functional teams, including IT, finance, and procurement Negotiate and manage software contracts with vendors, ensuring favourable terms and conditions Collaborate with vendors and auditors to resolve audit findings and ensure compliance Provide guidance and support to the SAM team to ensure they have the necessary skills and knowledge to perform their roles effectively Develop and deliver reports and presentations to executive stakeholders, including the executive leadership team members Ensure excellent communication and collaboration between the SAM team and other stakeholders, including vendors and auditors Identify and implement opportunities for process automation and optimization, leveraging tools and technologies to improve efficiency and effectiveness Develop and maintain key performance indicators (KPIs) and metrics to measure SAM operational excellence. Establish, review, update and communicate Process objectives and targets BEHAVIOURS & APPROACH Strong soft skills, including: Diplomacy and negotiation skills to effectively engage with vendors and auditors Influence skills and maturity to handle pressure tactics from vendors and auditors Ability to build and maintain strong relationships with cross-functional teams and executive stakeholders Excellent written and spoken English language fluency Ability to engage with cross-functional colleagues and software vendors at all levels Excellent written and spoken English language fluency Ability to build pro-active, co-operative working relationships with peers, vendors and key stakeholders based on core values and behaviors Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage crisis situations efficiently Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense WORK EXPERIENCE At least 15 years of experience, with 9-12 years in SAM Strong background in SAM, including experience with software licensing, contract management, and compliance Certification in SAM, such as CSAM or ISAM Experience with SAM tools, such as ServiceNow, Flexera and NextThink Knowledge of IT service management principles and practices (e.g., ITIL) Experience working in a multinational company with a global SAM team Experience with process improvement methodologies, such as Lean or Six Sigma Strong leadership and management skills, with the ability to motivate and guide a team Strong analytical and problem-solving skills, with the ability to think critically and strategically EDUCATION & QUALIFICATIONS Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) PERKS AND BENEFITS Competitive salary Self & Family Health Insurance Term & Life Insurance Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Leave Travel Allowance EBIT,QBI and Performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

Key Responsibilities Make calls to identify potential clients interested in our AI tutoring services Build relationships by understanding client needs and explaining our AI solutions over the phone Use provided guidelines to effectively communicate our product benefits during calls Work towards meeting daily and monthly sales goals through consistent outreach efforts Share insights and strategies with colleagues to improve overall sales performance About Company: Supernova is a leading provider of an AI-powered spoken English program. Our innovative solution combines state-of-the-art AI technology with expert language instruction to revolutionize how individuals learn and improve their spoken English skills. With personalized, interactive lessons and real-time feedback, learners can enhance pronunciation, fluency, vocabulary, and overall communication skills. Our user-friendly program caters to all levels and empowers individuals for success in academics, careers, and social interactions in today's globalized world. Show more Show less

Hiring for Email Chat Support & Voice Process / Semi voice Graduation not mandatory Good Communication required Immediate joining Day Shift More info pls call HR Janani - 6382190298 & HR - 7826016280 Required Candidate profile BPO, Voice Process, Email Chat Support, Semivoice, Voice Process, Banking process, Collections, Customer service, Call Center, Customer Support, Telecalling, Tamil, Malayalam, Hindi Perks and benefits PF & Incentives

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Senior Software Engineer, Product Development. What you’ll be doing? Should be capable of independently coding and testing in Java as an individual contributor. Lead a team of developers, providing technical guidance, mentorship, and code reviews. Collaborate with cross-functional teams, including product managers, designers, and QA teams, to deliver high-quality software solutions. Architect and implement robust backend solutions using frameworks like Microservices. Optimize application performance and ensure best practices in coding, security, and maintainability. Troubleshoot, debug, and resolve complex technical issues. Stay updated with emerging trends and technologies in Java development and apply them to improve software quality and efficiency. The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. What we’re looking for? Required Skills Proficiency with Java and experience in developing large-scale applications, including: Memory efficiency CPU efficiency Networking efficiency Security Proficiency with Unix-like operating systems (e.g., Linux) and Windows operating systems and related foundational concepts: File systems TCP/IP networking Processes and threads Strong knowledge of the MySQL relational databases (e.g., MySQL) including: Schema design Indexing Query optimization Views and Stored Procedures Strong knowledge of security best practices including: Web application security (e.g. OWASP) Database security Other Requirements 4-year degree in Computer Science or equivalent, with 5 to 8 years of experience in Java technologies (Hands-on coding) Highly organized and disciplined. Extensive experience in software development, with a strong background in Java and full stack development. Ability to understand process workflows, analyze, and identify improvements. Strong writing skills, particularly for process documentation and communication Ability to comprehend and follow written policies, procedures, and directions. Disciplined in prompt communication responsiveness. Action orientation and ability to consistently complete assigned tasks on time Proven track record of leading and managing multidisciplinary technical teams, with strong mentoring and team-building capabilities. Excellent communication skills, with the ability to effectively convey technical concepts to diverse audiences. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve issues. Preferred Qualifications Experience with cloud platforms, microservices architecture, and DevOps practices. Knowledge of machine learning frameworks and tools. Experience with Agile methodologies and tools. Familiarity with machine learning concepts and implementation methodologies (good to have) Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. Work-life balance with a 5-day work week and leaves as per the Labor Laws of India. Hybrid work opportunity. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Product Development Manager to join our team. What you’ll be doing? Manage the process of generating RFP / RFI responses, proposal and SOWs including but not limited to Scheduling meeting with Finance, Operations and Product teams as needed. Provide status updates and maintain hygiene on open opportunities within the CRM. Enters pertinent prospect information into CRM. Updates and expands as interactions occur. Maintains forecast and reports forecast to their respective manager. Create Change Requests based on requirements provided by the implementation and technical support teams. Follow-up on open Change Requests with customers. Respond to functional and technical elements of RFIs/RFPs, and coordinate with product teams to ensure accurate information is provided. Participate in creation and maintenance of re-usable content including but not limited to power point presentations, procedure documentation and RFP knowledge bases. Supports marketing campaigns and promotional offers to help optimize revenue. Attends field sales meetings/trainings as appropriate. What we’re looking for? 3+ years of experience in solutions engineering delivering solutions to customers. Ability to communicate effectively to customers, developers, and business stakeholders. Familiarity with sales process and dynamics Strong technical aptitude and ability to gain a deep understanding of our product offerings. Strong analytical skills, with excellent problem-solving abilities Superb interpersonal skills and ability to build strong working relationships internally and externally. Self-motivated and ability to achieve stretch goal. Why this is the company for you? Top Benefits & Perks A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! A professional development and growth-oriented workplace Generous benefits A good Work-life balance Who is Smart Data Solutions? Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data, they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation. Position type and expected hours of work. This is a full-time position. Typical days and hours of work are Monday through Friday, 4:00 p.m. to 1 a.m. IST. Location: Smart Data Solutions is located in Perungudi,Chennai, TN, India. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Product Development Manager to join our team. What you’ll be doing? Drives the technology and automation culture through the testing process Collaborate with developers, business analysts, and other stakeholders to understand requirements and design test strategies. Identifies test scenarios and creates test plans and test cases aligned with full regression testing and testing client requirements. Identify, document, and track defects. Support resolution and follow up on open issues, defect re-testing, actions and risks that impact requirements and overall deliverables. Creates detailed and accurate test reports and metrics. Ensure compliance with healthcare regulations and standards (e.g., HIPAA, HL7) Continuously improve testing processes and methodologies to enhance efficiency and effectiveness. Maintains business and functional requirements identified by the client and operations teams. Ensure organizational compliance with regulations and company policies and procedures. Other duties as assigned. What we’re looking for? Qualifications 3+ years of experience in software testing, with a focus on healthcare applications. Strong understanding of healthcare industry standards and regulations. Proficiency in manual and automated testing tools and methodologies. Excellent analytical and problem-solving skills. In-depth knowledge of regulatory requirements and compliance procedures Proficiency in SQL, Visio, Excel, Word, PowerPoint, and other related business applications Ability to work in a fast-paced environment with changing priorities and competing demands. Possess organizational and time management skills. Excellent oral and written communication skills are a must. Top Benefits & Perks A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! A professional development and growth-oriented workplace Generous benefits A good Work-life balance Who is Smart Data Solutions? Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation. Position type and expected hours of work. This is a full-time position. Typical days and hours of work are Monday through Friday, 4:00 p.m. to 1 a.m IST. Location: Smart Data Solutions is located in Perungudi,Chennai, TN, India. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

Role & responsibilities Processing Membership / Claims transactions or a health care project Work Timings: 5 PM to 2:30 AM IST WFO/WFH: Work from office Qualification Any Graduation (BCom, , BA, BBA Etc) Both way cab Only Fresher Preferred candidate profile Only 2024 passout students only Recent Graduates both way cab Night shift

Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Hold product demonstrations for customers. Improve onboarding processes. Evaluate and improve tutorials and other communication infrastructure. Mediate between clients and the organization. Handle and resolve customer requests and complaints. Minimize customer churn. Aid in product design and product development.

Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Generate new leads through various online sources. Hold product demonstrations for customers. Follow the sales process from leeds to closure. Schedule and follow-up for client demo's Manage all reseller/distributors for closures. On-board new resellers Mediate between clients and the organization. Handle and resolve customer requests and complaints. Aid in product design and product development.

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven Software Engineer, Support to join our team. What you’ll be doing? Technical Support & Issue Resolution Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues. Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting. Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system. Manage customer accounts to ensure processes are working as expected and identify potential problems. Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems. Understand and follow all assigned customer workflows including import and export processes. Interpret customer business processes, analyze problems, and recommend programmable solutions. Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. Customer Interaction & Communication Respond to support requests in a timely manner, ensuring first response and resolution times meet Service Level Agreements (SLAs). Provide clear, professional, and empathetic communication to customers regarding issue status and resolution steps. Educate users on best practices for using the software efficiently and securely. Gather customer feedback and collaborate with the Product team to improve software usability and stability. Collaboration & Continuous Improvement Work closely with Engineering, Implementation, and Product teams to resolve escalated issues and provide customer insights for product enhancements. Identify recurring issues and contribute to the creation of Knowledge Base (KB) articles and self-service support documentation. Participate in support team training sessions to stay updated on new product features and troubleshooting techniques. What we’re looking for? Education And Experience 2+ year experience in a Technical Support or Support Engineering role 4+ year degree in computer science or equivalent degree In-depth knowledge of Java SE & Java EE. Proficiency in working with relational databases (e.g., MySQL) Proficiency in Git and code collaboration platforms (e.g., GitHub, GitLab). Experience with cloud platforms like AWS, Google Cloud, or Azure. Proficiency in writing clean, maintainable, and efficient code. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Experience with ticketing systems (JIRA, ServiceNow, Zendesk, Freshdesk, or similar) Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Communication: Excellent verbal and written communication skills for interacting with clients and internal teams. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

We are hiring Sales & Renewal Associates for an international voice-based process in Chennai. This is a mandatory sales role focused on customer renewals and upselling. Candidates must have prior experience in international voice-based sales and renewals. Key Responsibilities: •Handle inbound and outbound calls with international customers (primarily US/UK regions) •Drive sales and renewals for existing customers, ensuring high conversion and retention rates •Identify customer requirements and offer tailored solutions and upgrades •Consistently meet or exceed assigned sales and renewal targets •Accurately document customer interactions in CRM systems •Follow up with leads and build long-term customer relationships Required Skills and Experience: •Minimum 14 years of experience in international voice-based sales (mandatory) •Strong sales and negotiation skills with a proven track record •Excellent verbal communication skills with a neutral or global accent •Experience in customer renewals and objection handling •Willingness to work in night shifts (US hours) •Ability to work in a target-driven and fast-paced environment Education: •Any graduate Additional Details: •Immediate joiners preferred •Performance-based incentives offered Anyone Interested and if you are a immediate Joiner, please share your resumes on the below Email address : bj001114866@techmahindra.com You can also reach out on the below contact number Contact Number: 9390769691

DIPLOMA/ITI/BE - ELECTRICAL B-LICENCE HOLDER CAN ALSO APPLY LOCATION : CHENNAI,PERUGUDI,SHOLINGANALUR,PALLAVARAM EXP :0-1years SALARY :18000-22000 CONTACT:8939872488 MAIL: tn.recruiter@ghsgroup.com

Roles & Responsibilities Handle the company accounts incl. GST filing for export and GST refund independently Preferred candidate profile Between 28 and 38 years old with a minimum of 5 years of experience Perks and benefits Annual Bonus