Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven Software Engineer, Support to join our team. What you’ll be doing? Technical Support & Issue Resolution Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues. Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting. Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system. Manage customer accounts to ensure processes are working as expected and identify potential problems. Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems. Understand and follow all assigned customer workflows including import and export processes. Interpret customer business processes, analyze problems, and recommend programmable solutions. Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. Customer Interaction & Communication Respond to support requests in a timely manner, ensuring first response and resolution times meet Service Level Agreements (SLAs). Provide clear, professional, and empathetic communication to customers regarding issue status and resolution steps. Educate users on best practices for using the software efficiently and securely. Gather customer feedback and collaborate with the Product team to improve software usability and stability. Collaboration & Continuous Improvement Work closely with Engineering, Implementation, and Product teams to resolve escalated issues and provide customer insights for product enhancements. Identify recurring issues and contribute to the creation of Knowledge Base (KB) articles and self-service support documentation. Participate in support team training sessions to stay updated on new product features and troubleshooting techniques. What we’re looking for? Education And Experience 2+ year experience in a Technical Support or Support Engineering role 4+ year degree in computer science or equivalent degree In-depth knowledge of Java SE & Java EE. Proficiency in working with relational databases (e.g., MySQL) Proficiency in Git and code collaboration platforms (e.g., GitHub, GitLab). Experience with cloud platforms like AWS, Google Cloud, or Azure. Proficiency in writing clean, maintainable, and efficient code. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Experience with ticketing systems (JIRA, ServiceNow, Zendesk, Freshdesk, or similar) Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Communication: Excellent verbal and written communication skills for interacting with clients and internal teams. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for an Engineering Team Lead, Clearinghouse. What you’ll be doing? Development Assign and track new projects to Nepal clearinghouse development staff. Ensure assigned projects are executed within established timeframes, and according to SOS coding standards and best practices. Perform code reviews of Nepal clearinghouse development staff and ensure all proper testing has been carried out. Train and mentor Nepal clearinghouse development staff in the concepts of the clearinghouse business and technical environment. Proactively work to optimize the performance and reliability of clearinghouse systems and customer processes Other duties as assigned. Support Assign and work through clearinghouse development staff to: Troubleshoot processes when defects or malfunctions arise. Identify, implement, test, and deploy fixes for defects and malfunctions. Communicate professionally with internal and external customers to understand issues and provide timely support and resolution. Oversee clearinghouse threat management and error logs, working through support engineer staff to: Ensure all threats are investigated and cleared in a timely manner. Implement permanent corrective updates for threats and errors. Monitor clearinghouse production, identify delayed or incorrectly processed transactions, and apply corrective actions. Use "automation first" approach to minimize manual intervention related to clearinghouse production. Other duties as assigned Business Analysis Create and maintain accurate business rule and technical process documentation related to customer workflows and SOS systems. Management Hold clearinghouse developers and support engineers accountable for delivering assignments on-time and compliant to SOS coding standards and best practices. Identify underperforming staff members and work with Clearinghouse Implementation Manager to execute appropriate corrective action. What we’re looking for? Skills Proficiency with the following: Java programming Windows and Linux operating systems Fundamentals of IP networking Relational databases and SQL Server SOS clearinghouse job and database structures Clearinghouse industry concepts and workflows Oral Communication Written Communication Math Aptitude Organization Professionalism Reading Time Management Qualifications At least a bachelor's degree in Computer Science or equivalent. Experience with technologies listed in previous section. Location: This position is located in our Nepal office. Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. Work-life balance with a 5-day work week and leaves as per the Labor Law of Nepal. Hybrid work opportunity. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. 6:00AM - 2:00PM CST Show more Show less

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Product Development Manager to join our team. What you’ll be doing? Drives the technology and automation culture through the testing process Collaborate with developers, business analysts, and other stakeholders to understand requirements and design test strategies. Identifies test scenarios and creates test plans and test cases aligned with full regression testing and testing client requirements. Identify, document, and track defects. Support resolution and follow up on open issues, defect re-testing, actions and risks that impact requirements and overall deliverables. Creates detailed and accurate test reports and metrics. Ensure compliance with healthcare regulations and standards (e.g., HIPAA, HL7) Continuously improve testing processes and methodologies to enhance efficiency and effectiveness. Maintains business and functional requirements identified by the client and operations teams. Ensure organizational compliance with regulations and company policies and procedures. Other duties as assigned. What we’re looking for? Qualifications 3+ years of experience in software testing, with a focus on healthcare applications. Strong understanding of healthcare industry standards and regulations. Proficiency in manual and automated testing tools and methodologies. Excellent analytical and problem-solving skills. In-depth knowledge of regulatory requirements and compliance procedures Proficiency in SQL, Visio, Excel, Word, PowerPoint, and other related business applications Ability to work in a fast-paced environment with changing priorities and competing demands. Possess organizational and time management skills. Excellent oral and written communication skills are a must. Top Benefits & Perks A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! A professional development and growth-oriented workplace Generous benefits A good Work-life balance Who is Smart Data Solutions? Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation. Position type and expected hours of work. This is a full-time position. Typical days and hours of work are Monday through Friday, 4:00 p.m. to 1 a.m IST. Location: Smart Data Solutions is located in Perungudi,Chennai, TN, India. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Product Development Manager to join our team. What you’ll be doing? Manage the process of generating RFP / RFI responses, proposal and SOWs including but not limited to Scheduling meeting with Finance, Operations and Product teams as needed. Provide status updates and maintain hygiene on open opportunities within the CRM. Enters pertinent prospect information into CRM. Updates and expands as interactions occur. Maintains forecast and reports forecast to their respective manager. Create Change Requests based on requirements provided by the implementation and technical support teams. Follow-up on open Change Requests with customers. Respond to functional and technical elements of RFIs/RFPs, and coordinate with product teams to ensure accurate information is provided. Participate in creation and maintenance of re-usable content including but not limited to power point presentations, procedure documentation and RFP knowledge bases. Supports marketing campaigns and promotional offers to help optimize revenue. Attends field sales meetings/trainings as appropriate. What we’re looking for? 3+ years of experience in solutions engineering delivering solutions to customers. Ability to communicate effectively to customers, developers, and business stakeholders. Familiarity with sales process and dynamics Strong technical aptitude and ability to gain a deep understanding of our product offerings. Strong analytical skills, with excellent problem-solving abilities Superb interpersonal skills and ability to build strong working relationships internally and externally. Self-motivated and ability to achieve stretch goal. Why this is the company for you? Top Benefits & Perks A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! A professional development and growth-oriented workplace Generous benefits A good Work-life balance Who is Smart Data Solutions? Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data, they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation. Position type and expected hours of work. This is a full-time position. Typical days and hours of work are Monday through Friday, 4:00 p.m. to 1 a.m. IST. Location: Smart Data Solutions is located in Perungudi,Chennai, TN, India. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Senior Software Engineer, Product Development. What you’ll be doing? Should be capable of independently coding and testing in Java as an individual contributor. Lead a team of developers, providing technical guidance, mentorship, and code reviews. Collaborate with cross-functional teams, including product managers, designers, and QA teams, to deliver high-quality software solutions. Architect and implement robust backend solutions using frameworks like Microservices. Optimize application performance and ensure best practices in coding, security, and maintainability. Troubleshoot, debug, and resolve complex technical issues. Stay updated with emerging trends and technologies in Java development and apply them to improve software quality and efficiency. The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. What we’re looking for? Required Skills Proficiency with Java and experience in developing large-scale applications, including: Memory efficiency CPU efficiency Networking efficiency Security Proficiency with Unix-like operating systems (e.g., Linux) and Windows operating systems and related foundational concepts: File systems TCP/IP networking Processes and threads Strong knowledge of the MySQL relational databases (e.g., MySQL) including: Schema design Indexing Query optimization Views and Stored Procedures Strong knowledge of security best practices including: Web application security (e.g. OWASP) Database security Other Requirements 4-year degree in Computer Science or equivalent, with 5 to 8 years of experience in Java technologies (Hands-on coding) Highly organized and disciplined. Extensive experience in software development, with a strong background in Java and full stack development. Ability to understand process workflows, analyze, and identify improvements. Strong writing skills, particularly for process documentation and communication Ability to comprehend and follow written policies, procedures, and directions. Disciplined in prompt communication responsiveness. Action orientation and ability to consistently complete assigned tasks on time Proven track record of leading and managing multidisciplinary technical teams, with strong mentoring and team-building capabilities. Excellent communication skills, with the ability to effectively convey technical concepts to diverse audiences. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve issues. Preferred Qualifications Experience with cloud platforms, microservices architecture, and DevOps practices. Knowledge of machine learning frameworks and tools. Experience with Agile methodologies and tools. Familiarity with machine learning concepts and implementation methodologies (good to have) Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. Work-life balance with a 5-day work week and leaves as per the Labor Laws of India. Hybrid work opportunity. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven Software Engineer, Support to join our team. What you’ll be doing? Technical Support & Issue Resolution Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues. Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting. Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system. Manage customer accounts to ensure processes are working as expected and identify potential problems. Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems. Understand and follow all assigned customer workflows including import and export processes. Interpret customer business processes, analyze problems, and recommend programmable solutions. Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. Customer Interaction & Communication Respond to support requests in a timely manner, ensuring first response and resolution times meet Service Level Agreements (SLAs). Provide clear, professional, and empathetic communication to customers regarding issue status and resolution steps. Educate users on best practices for using the software efficiently and securely. Gather customer feedback and collaborate with the Product team to improve software usability and stability. Collaboration & Continuous Improvement Work closely with Engineering, Implementation, and Product teams to resolve escalated issues and provide customer insights for product enhancements. Identify recurring issues and contribute to the creation of Knowledge Base (KB) articles and self-service support documentation. Participate in support team training sessions to stay updated on new product features and troubleshooting techniques. What we’re looking for? Education And Experience 2+ year experience in a Technical Support or Support Engineering role 4+ year degree in computer science or equivalent degree In-depth knowledge of Java SE & Java EE. Proficiency in working with relational databases (e.g., MySQL) Proficiency in Git and code collaboration platforms (e.g., GitHub, GitLab). Experience with cloud platforms like AWS, Google Cloud, or Azure. Proficiency in writing clean, maintainable, and efficient code. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Experience with ticketing systems (JIRA, ServiceNow, Zendesk, Freshdesk, or similar) Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Communication: Excellent verbal and written communication skills for interacting with clients and internal teams. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. 7:45 PM - 3:45 AM (NPT) Show more Show less

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Product Development Manager to join our team. What you’ll be doing? Technical Expertise and Strategy Define and enforce coding standards, technical best practices, and architectural guidelines. Lead the technical deployment and integration of Java-based software products for clients. Serve as the primary technical expert during implementation projects, addressing challenges and ensuring smooth delivery. Optimize system performance and scalability during and after deployment Develop and maintain best practices, tools, and processes to improve implementation efficiency and scalability. Hands-On Development and Oversight Participate in the coding process where necessary, assisting with complex tasks and demonstrating best practices. Oversee the entire development lifecycle, including requirement gathering, design, development, testing, deployment, and maintenance. Manage and mitigate technical challenges, ensuring the team meets quality standards and project timelines. Team Development and Mentorship Mentor development engineers, supporting their technical and career growth through coaching and skill-building. Lead design sessions and code reviews to ensure consistent, scalable, and maintainable code quality. Encourage a collaborative, open communication environment to drive innovation and problem-solving. Process and Performance Optimization Implement and maintain efficient development workflows, CI pipelines, and deployment processes. Continuously monitor performance metrics, identifying areas for optimization in the development process. Promote agile methodologies (Scrum, Kanban) and ensure alignment with the team’s goals and deliverables. Innovation and Continuous Improvement Keep abreast of emerging technologies, tools, and trends to enhance the team’s technical capabilities. Identify and lead initiatives to improve the efficiency, scalability, and quality of the software architecture and codebase. Drive the team’s technical roadmap, ensuring it aligns with the company’s vision and long-term objectives. Cross-Functional Collaboration Work closely with other teams (e.g., QA, Project Managers, Client Success) to ensure alignment on project requirements and priorities. Provide clear and concise updates to stakeholders, ensuring transparency and building trust across departments. Communicate with internal and external customers using strong English skills and audience-appropriate discussions. Skills And Qualifications 4-year degree in Computer Science or equivalent, with 5 to 7 years of experience in leading multi-disciplinary technical team Highly organized and disciplined. Extensive experience in software development, with a strong background in Java and full stack development. Strong writing skills, particularly for process documentation and communication Action orientation and ability to consistently complete assigned tasks on time Proven ability to mentor and develop engineers, providing technical guidance and feedback. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve issues. Excellent communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Leadership: Ability to inspire, mentor, and lead a technical team to deliver high-quality results. Project Management: Experience with Agile or other project management methodologies. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Soft Skills Problem-Solving: Strong analytical skills and the ability to troubleshoot complex technical issues. Communication: Excellent communication and interpersonal skills for client interactions and cross-functional collaboration. Project Management: Ability to manage multiple priorities and deliver results in a fast-paced environment. Mentorship: Commitment to sharing knowledge and mentoring team members. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! A professional development and growth-oriented workplace Generous benefits A good Work-life balance Who is Smart Data Solutions? Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation. Position type and expected hours of work This is a full-time position. Typical days and hours of work are Monday through Friday, 4:00 p.m. to 1 a.m IST. Location: Smart Data Solutions is located in Perungudi,Chennai, TN, India. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status Show more Show less

About Us For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS’ headquarters are just outside of St. Paul, MN and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98%+ customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation. Location : 6th Floor, Block 4A, Millenia Business Park, Phase II MGR Salai, Kandanchavadi , Perungudi Chennai 600096, India. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Due to access to Protected Healthcare Information, employees in this role must be free of felony convictions on a background check report. Responsibilities Duties and Responsibilities include but are not limited to: Design and build ML pipelines for OCR extraction, document image processing, and text classification tasks. Fine-tune or prompt large language models (LLMs) (e.g., Qwen, GPT, LLaMA , Mistral) for domain-specific use cases. Develop systems to extract structured data from scanned or unstructured documents (PDFs, images, TIFs). Integrate OCR engines (Tesseract, EasyOCR , AWS Textract , etc.) and improve their accuracy via pre-/post-processing. Handle natural language processing (NLP) tasks such as named entity recognition (NER), summarization, classification, and semantic similarity. Collaborate with product managers, data engineers, and backend teams to productionize ML models. Evaluate models using metrics like precision, recall, F1-score, and confusion matrix, and improve model robustness and generalizability. Maintain proper versioning, reproducibility, and monitoring of ML models in production. The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Skills And Qualifications 4–5 years of experience in machine learning, NLP, or AI roles Proficiency with Python and ML libraries such as PyTorch , TensorFlow, scikit-learn, Hugging Face Transformers. Experience with LLMs (open-source or proprietary), including fine-tuning or prompt engineering. Solid experience in OCR tools (Tesseract, PaddleOCR , etc.) and document parsing. Strong background in text classification, tokenization, and vectorization techniques (TF-IDF, embeddings, etc.). Knowledge of handling unstructured data (text, scanned images, forms). Familiarity with MLOps tools: MLflow , Docker, Git, and model serving frameworks. Ability to write clean, modular, and production-ready code. Experience working with medical, legal, or financial document processing. Exposure to vector databases (e.g., FAISS, Pinecone, Weaviate ) and semantic search. Understanding of document layout analysis (e.g., LayoutLM , Donut, DocTR ). Familiarity with cloud platforms (AWS, GCP, Azure) and deploying models at scale