147 Jobs in Sholinganallur - Page 5

Company Description Campus K School focuses on nurturing curiosity, exploration, and imagination in children during their formative years. The school empowers students to pursue their passions by providing an enriching and motivating environment. Campus K's vision is for every child to learn with curiosity, understand through exploration, and invent with ingenuity, while their mission is to holistically transform education through rich knowledge programs and personalized coaching. Role Description This is a full-time on-site role for a Primary Teacher at Campus K School located in Sholinganallur. The Primary Teacher will be responsible for curriculum development, teaching elementary education, effective communication with students and colleagues, and fostering a positive learning environment. Qualifications Curriculum Development skills Teaching skills Elementary Education expertise Strong Communication abilities Background in Education Experience with child-centered learning approaches Certification in Primary Education Show more Show less

Internship Opportunity Marketing & Digital Promotions. Locations: Chennai | Trichy | Coimbatore | Bangalore Duration: 3 Months Eligibility: Freshers from reputed B-Schools with a background in Marketing/Media/Digital We are inviting passionate and creative Marketing Interns for a 2-month internship opportunity across South India! If you're someone who enjoys building brands, loves creating engaging content, and is eager to promote businesses through social media platforms, this is your moment to shine! What You'll Do : Assist in executing digital marketing campaigns Create content for social media and web platforms Contribute to brand strategy and on-ground marketing efforts Collaborate with dynamic cross-functional teams We're looking for individuals who are enthusiastic, digitally savvy, and ready to make an impact. Interested? Reach out to us at 9840815258 (WhatsApp your resume)

Job description- To effectively conduct and communicate nursing assessments effectively with HCL patients and their families. To effectively conduct and communicate routine and urgent nursing assessments effectively with HCL Healthcare clinical providers, including doctors, other nurses, and ancillary provider staff. To effectively coordinate patient care and referrals for doctors and other care providers from multiple health care departments and clinics. To conduct the following procedures accurately and consistently. Measure and assess every patients vital signs. Lab sample collection including phlebotomy as needed. Administers immunizations, other injections, medications, and other treatments. Assist all doctors with procedures as needed. Patient education and health counselling Practice knowledgeable and compassionate support and guidance to patients and their families Participate and coordinate patient care and health awareness activities outside the clinic. Participate in all Clinic Practice Meetings, external clinic activities, and meetings/committees as needed. To actively participate in programs for quality improvement in nursing practices. Job requirements - We at HCL Healthcare are urgently looking forward to hire candidates for the post of 'Nurse' for Chennai, Kolkata & Coimbatore location. Please find below other details: Designation- Nurse Work Location- HCL Technologies, Sholinganallur (Chennai) Job Timings- 6 Days working (Rotational Shift-Morning/Evening) Work from office-100% Salary up to 33K CTC per month. Other Benefits- Paid Leaves + Health Insurance. Experience - Min 3 years on paper Registration - State Nursing Council registration is mandatory. Qualifications - GNM / BSc Nursing Qualifications - GNM / BSc Nursing Job Type - OPD / OHC job for corporate employees As a Nurse, you are expected to perform to facilitate disease prevention, health promotion, and clinical management of various health problems and disorders within your clinical / nursing capacity and ability to perform. If keen, Please share profile to Rakhi Bhardwaj at Rakhi.bhardwaj@hcl.com

Position IT FinOps Analyst – On Premise Company Hapag-Lloyd Location Chennai, India Reporting to Director IT Run Cost Financial Operations Website www.hapag-lloyd.com If you're interested, please share your resume at this email address: divya.rajendran@hlag.com. THE ROLE –IT FinOps Analyst – on premise This is a global role and oversees end-to-end mainframe estate at Hapag-Lloyd from cost perspective. The role represents a great opportunity to join an organisation of significant scale that is transforming to a platform operating model and looking to modernise its traditional application landscape and needs a strong analyst to help on that journey. An experienced leader with a proven track record of mainframe usage data analytics, operational excellence, and FinOps functions for large organisations and driving cost efficiency will find this role appealing. A high-level role overview follows: The IT FinOps Analyst – On Premise will be accountable for: Accountabilities Mainframe Cost Management & Optimization: Collaborate across teams to manage mainframe and on-premise estate budgets, track spending, and identify cost savings. Monitor mainframe and on-premise estate usage, investigate anomalies, and work with the stakeholders to optimize resource utilization. Design reports and KPIs to track mainframe and on-premise estate spend and budget performance. Develop and implement cost optimization strategies (reserved instances, savings plans, etc.). Automate and improve FinOps processes for efficiency. Mainframe Cost Analysis & Reporting: Analyse mainframe and on-premise estate spend data to derive insights for strategic decisions. Participate in business case development, cost modelling, and TCO calculations. Crete mainframe and on-premise estate cost optimization frameworks and governance mechanisms. Partner with service providers to understand and collect mainframe spend data. Generate reports on mainframe and on-premise estate consumption and identify cost optimization opportunities. Mainframe Governance & Collaboration: Establish strong cost management practices for Mainframe and on-premise estate. Define and track cost performance KPIs. Implement cost optimization governance strategies. Collaborate with IT, Finance, and other teams to drive cost optimization. Help define and implement tagging standards for resources. Build strong relationships with internal and external partners. Coordinates across the global organisation and with suppliers as required to build the visibility of the cost saving initiatives planned, ongoing or required. Chennai has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT operations hub. This role based in Chennai has responsibility for establishing the functional strategy for Run Efficiency and for building up the required capabilities in Chennai and other global locations as necessary to realise the remit of the function, which includes cost analytics, initiative program management, lean process excellence, automation, software licence management002E Responsibily breakdown Core Responsibilities for IT FinOps Analyst – On Premise: Collaborate with stakeholders to manage mainframe budgets, track spending, and identify cost reduction opportunities. Analyze mainframe utilization data to optimize resource allocation and capacity planning. Design reports and KPIs to track mainframe and on-premise spend and performance, analyze mainframe cost data to identify trends and cost drivers. Develop and implement cost optimization strategies for software change cycles, new releases, decommissioning, etc. Automate and improve FinOps processes for the mainframe and on-premise environments. Participate in business case development, cost modeling, and Total Cost of Ownership (TCO) calculations for mainframe and on-premise resources. Establish strong cost management practices, define and track run cost performance KPIs, and implement cost optimization governance strategies. Collaborate with IT, Finance, and other teams to drive cost optimization for the mainframe. Help define and implement standards for mainframe and on-premise estate resource management. Build strong relationships with internal stakeholders and external vendors involved in mainframe and on-premise estate operations. Stakeholders IT Leadership Globally Centre of Excellence Platform Engineering Teams Finance Managers IT Operations Teams Perks and Benefits at HLTC : Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance Work-Life Balance: Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies Facilities: Car/Bike Parking, Food Court, Modern Office Environment Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy Show more Show less

Position Summary We are looking for AI Process Specialist which offers a unique opportunity to shape the future of Hapag-Lloyd. If you are a skilled Software Developer with a passion towards AI with best Software Development practices, we invite you to apply and be part of our innovative team. Job Description Develop our company-tailored AI solutions in areas like code completion and code review assistances and improve the functionality and accuracy of AI tools Contribute to the design, implementation, and testing of LLM features and functionalities To evaluate and support code quality initiatives (Ex: Code Review) Develop and deliver training sessions on the effective use of AI tools for code reviews and other development processes with standard KPIs to measure. Mentor and guide development teams on AI Tool Usage practices Skills 10-12 Yrs of overall IT Experience 5-8 yrs of experience in Java programming knowledge Understanding of software development methodologies and best practices particularly java development frameworks At least 3+ years of experience in Code Reviewing and coaching Excellent problem-solving and communication skills, with a passion for mentoring and knowledge sharing Experience with AI tools and machine learning concepts is highly desirable High proficiency in spoken and written English and very good communication skills Experience in Teaching and Coaching.1+ years of experience in Java Microservices Framework What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

oversee all residential site executions, complete work on time. Required Candidate profile only residential and commercial experience candidates

Position IT FinOps Analyst – Cloud Company Hapag-Lloyd Location Chennai, India Reporting to Director IT Run Cost Financial Operations Website www.hapag-lloyd.com If you're interested, please share your resume at this email address: divya.rajendran@hlag.com. THE ROLE – IT fINoPS aNALYST - Cloud This is a global role and oversees end-to-end cloud estate at Hapag-Lloyd from cost perspective. The role represents a great opportunity to join an organisation of significant scale that is transforming to a platform operating model and looking to modernise its traditional application landscape and needs a strong analyst to help on that journey. An experienced leader with a proven track record of cloud usage data analytics, operational excellence, and FinOps functions for large organisations and driving cost efficiency will find this role appealing. A high-level role overview follows: The IT FinOps Analyst – Cloud will be accountable for: Accountabilities Cloud Cost Management & Optimization: Collaborate across teams to manage cloud budgets, track spending, and identify cost savings. Monitor AWS and Azure cloud usage, investigate anomalies, and work with the stakeholders to optimize resource utilization. Design reports and KPIs to track cloud spend and budget performance. Develop and implement cost optimization strategies (reserved instances, savings plans, etc.). Automate and improve FinOps processes for efficiency. Cloud Cost Analysis & Reporting: Analyse cloud spend data to derive insights for strategic decisions. Correlates monthly reporting on cloud costs across all cloud service providers to provide enterprise-wide summary and consumption vs. budget analyis. Participate in business case development, cost modelling, and TCO calculations. Crete cloud cost optimization frameworks and governance mechanisms. Partner with service providers to understand and collect cloud spend data. Generate reports on cloud consumption and identify cost optimization opportunities. Cloud Governance & Collaboration: Establish strong cost management practices for AWS and Azure. Define and track cost performance KPIs. Implement cost optimization governance strategies. Collaborate with IT, Finance, and other teams to drive cost optimization. Help define and implement tagging standards for resources. Build strong relationships with internal and external partners. Coordinates across the global organisation and with suppliers as required to build the visibility of the cost saving initiatives planned, ongoing or required. Chennai has just recently been established as one of 3 global IT hubs for Hapag-Lloyd, and will be the global IT operations hub. This role based in Chennai has responsibility for establishing the functional strategy for Run Efficiency and for building up the required capabilities in Chennai and other global locations as necessary to realise the remit of the function, which includes cost analytics, initiative program management, lean process excellence, automation, software licence management. Responsibily breakdown Core Responsibilities for IT FinOps Analyst - Cloud: Collaborate with stakeholders to manage cloud budgets, track spending, and identify cost-saving opportunities. Coordinate periodic reviews across the organization and with suppliers to establish global visibility of planned, ongoing, and required cloud cost-saving initiatives. Establish strong cost management practices for AWS and Azure, define and track cloud cost performance KPIs, and implement cost optimization governance strategies. Monitor cloud usage, investigate anomalies, and work with stakeholders to optimize resource utilization for cost efficiency. Design reports and KPIs to track cloud spend and performance, analyze cloud spend data to derive insights for strategic decisions. Develop and implement cost optimization strategies like reserved instances, savings plans, etc. Automate and improve Cloud FinOps processes for efficiency. Participate in business case development, cost modeling, and Total Cost of Ownership (TCO) calculations for cloud resources. Collaborate with IT, Finance, and other teams to drive cost optimization. Partner with service providers to understand and collect cloud spend data. Build strong relationships with internal and external partners. Help define and implement tagging standards for cloud resources for better cost allocation and tracking. Stakeholders IT Leadership Globally Cloud Centre of Excellence Platform Engineering Teams Finance Managers IT Operations Teams Perks and Benefits at HLTC : Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance Work-Life Balance: Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies Facilities: Car/Bike Parking, Food Court, Modern Office Environment Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The Software Engineer is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Freight Information System (FIS) Core team builds the foundation of the next generate platform called FIS3. With our shared libraries and tools, we ensure that all developers across Hapag-Lloyd have a common base on which to build a unified FIS3. The tools and artifacts from our build and deployment environment support the work of several hundred developers every day. Our pipelines ensure efficient, secure, and fast development of our core IT system and enable our developers to detect possible errors faster. Working closely with the architecture team, we develop best practices and write sample code to help 1000+ developers understand how to best implement their business requirements in Java. We are seeking a highly motivated and experienced CI/CD Engineer to join our growing IT Platforms team. The CI/CD Engineer will play a critical role in designing, implementing, and maintaining our continuous integration and continuous delivery pipelines. You will be responsible for automating our build, test, and deployment processes, ensuring the rapid and reliable release of our software products. This role requires a strong understanding of DevOps principles, experience with various CI/CD tools, and a passion for automation. This role also includes direct contact with the development teams to provide support and troubleshooting, as well as assistance and consulting for complex development issues. KEY RESPONSIBILITIES: Design, implement, and maintain robust and scalable CI/CD pipelines. Implement and maintain infrastructure as code (IaC) for CI/CD environments. Automate build, test, and deployment processes using industry-standard tools and best practices. Develop and maintain pipeline scripts for Jenkins using Groovy. Maintain and develop tools used in the development infrastructure. Evaluate software updates and ensure version changes do not impact existing functionality. Consulting of application developers on the usage of the development environment and to troubleshoot and resolve issues related to CI/CD pipelines. Collaborate with development, QA, and operations teams to ensure smooth and efficient software releases. Monitor and optimize pipeline performance and reliability. Develop and maintain scripts and tools for automation tasks. Research and evaluate new CI/CD technologies and tools. Contribute to the improvement of our DevOps practices and processes. Document CI/CD processes and configurations. Ensure security best practices are implemented throughout the CI/CD pipeline. SKILLS REQUIRED: Strong know-how in Jenkins with experience in Groovy. Java knowledge would be a plus. In-depth understanding of DevSecOps. Extensive hands-on experience in using git. Gitlab, Jenkins, Artifactory, Sonar are your favorite friends. You know Docker,Podman and Kubernetes, preferably in conjunction with AWS. You are familiar with bash scripting and have a basic knowledge of HTTP. Independent and proactive way of working. Service-oriented and responsible – your contributions to the system can have very big impact. BEHAVIOURS AND APPROACH: Builds strong relationships across teams to ensure accurate and effective representation of services Maintains a meticulous approach to managing service information and documentation Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Responds effectively to evolving business requirements and service changes Understanding of service dependencies, configurations, and integrations within IT environments Excellent written and verbal communication skills to document services clearly and concisely Ability to collaborate effectively with technical teams, service owners, and business stakeholders Skilled in prioritising and organising work to meet business objectives Strong attention to detail to ensure the accuracy and completeness Proficiency in analysing and interpreting data to identify gaps, trends, and opportunities for improvement WHAT WE ARE LOOKING FOR: At least 7-9 years of total experience. Minimum of 5 years’ experience in DevOps, CI/CD related position(s) including hand-on engineering skills. Certifications in Jenkins, Gitlab, DevOps and AWS are highly preferred, Familiarity with central IT Platforms and Platform Operating Model. Experience of a multi-skilled function operating globally Familiarity of IT architectures, with specific expertise in creating smooth DevOps framework. Understanding of IT infrastructure components and their relationships, including AWS. EDUCATION AND QULIFICATIONS Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Position Summary The Cloud Architect is responsible for designing, implementing, and optimizing cloud infrastructure, and must have the ability to help shape the journey into AWS. In this role, they will work closely with various teams to ensure cloud solutions are scalable, secure, and cost-effective. Job Description Design and implement scalable, highly available, and fault-tolerant systems on AWS Evaluate and analyze current infrastructure and applications to recommend cloud migration strategies Develop and maintain cloud architecture blueprints and best practices Collaborate with development teams to ensure proper implementation of cloud solutions Optimize cloud infrastructure for performance, security, and cost-efficiency Stay up-to-date with the latest AWS services and features, incorporating them into our architecture when beneficial Provide technical guidance and mentorship to team members on AWS best practices Participate in client meetings to understand business requirements and translate them into technical solutions Troubleshoot and resolve complex technical issues related to cloud infrastructure Skills Require 9-11 years of technology experience. At least 5-7 years of experience in AWS Cloud Architecture with large multinational organisations. Bachelor’s degree in computer science, Information Technology, or a related field Qualified in ITIL, TOGAF or similar ITSM frameworks, particularly focused on service operations or service transition AWS Certified Solutions Architect - Associate certification (Professional level preferred) 2+ years of experience in cloud architecture and implementation, with a strong focus on AWS In-depth knowledge of AWS services and architectural best practices Strong understanding of cloud computing concepts, including IaaS, PaaS, and SaaS Experience with infrastructure-as-code tools such as AWS CloudFormation or Terraform Proficiency in at least one programming or scripting language (e.g., Python, Java, or Node.js) Excellent problem-solving and analytical skills Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The IT Analyst is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Event Management role is responsible for leveraging ITIL process skills, specifically focused on event management monitoring across the IT estate. The role will initially focused on IT infrastructure and operations and then expand into customer journeys. This role is important to service reliability increases that Hapag-Lloyd is investing in. Capturing events and identifying critical issues needing attention will be the primary mission supporting the maturity increase through reactive > proactive > predictive and preventative approach, leveraging SRE, AI and ML capabilities. The role requires working in a 24x7 global operation environment to deliver service excellence. Key Responsibilities & Tasks Ensure all events are properly converted into alerts and logged within agreed timeframes to the correct teams and contain all the information required so that support groups can trigger restoration activities efficiently Act as the first point of escalation for senior IT stakeholders and staff within the IT Digital Operations Centre (IT DOC) Accountable for the Event Management Process and execution Ensure escalations from the rest of Hapag-Lloyd Engineering, Architecture & Operations (EAO), other internal Product Related Staff customers are dealt with appropriately Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT. Within the IT DOC working together with the Head of IT DOC & ITSM, Major Incident Managers, other IT DOC staff and wider functions of EAO in the pursuit of Service & Operational Excellence Responsible for improving the knowledge around Event Management The Event Manager participates in continuous improvement initiatives to enhance event management processes, tools, and capabilities. Identify opportunities for automation, streamlining workflows, and optimizing event detection and response. Accountable for the IT DOC teams while on shift Ensure escalations from the rest of Hapag-Lloyd Infrastructure and Operations, other internal staff and customers are dealt with appropriately Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT Within the IT DOC working together with the IT DOC Manager, Major Incident Managers, IT DOC staff and the representatives of Network UCC and Security regarding overall delivery of the IT DOC Hosting the global DSR (Daily Service Review) Responsible for seamless handover between shifts BEHAVIOURS & APPROACH Team leader focused on empowering his/her team to deliver to the best of their capabilities, developing them by inspiring, encouraging and providing constructive feedback to help improve performance Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Experience with and sensitivity for different cultures and working practices Ability to act under strong pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Work Experience Total experience of 9 to 12 years. Experience of operating as a Duty Manager in a multi-disciplined service management team (ideally from within a NOC/SOC environment) Minimum 3-5 years Command & Control Centre/NOC Management experience Minimum 3-5 years’ experience of working within a global NOC/SOC environment Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies. Solid experience of ServiceNow Proficient in the use of an array of monitoring tools Good understanding of current and emerging technologies and how these are applied in complex multi-vendor environments. Education & Qualifications Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 certification Project Management education and experience Agile delivery methodology Total experience of 5-7 years, minimum of 5 years of experience working with ServiceNow.. Experience with ServiceNow modules ITSM, ITOM, CMDB, and Incident Management. Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The GPL for Service Design & Service Transition Management will own, develop and run the Service Design & Transition processes and documentation. He/She will ensure that all parties from IT Infrastructure and Operations function, plus internal and or external partners or suppliers to the Hapag-Lloyd organization, are involved and aligned with the processes and methods. This includes suppliers that might contribute to and apply the Design & Transition Management process. KEY RESPONSIBILITES AND TASKS Defines, develops and embeds the Service Design and Transition processes across the Hapag-Lloyd Estate Establishes clear Service Principles and Service Guard rails and ensures alignment and integration of Service requirements with Enterprise Architecture, security and other governance functions Ensures engagement with all incoming demand and projects and aligns with required transition governance Actively engages with technical design and project managers to promote awareness and compliance with service transition quality plans and processes Defines the service impact assessment and ensures compliance with this process Defines and agrees the governance for Early life support including planning, entry and exit criteria Defines and agrees the template standards for a Service Design pack, ensuring that all support and service requirements are documented and met prior to Early Life Support. Agrees the service acceptance criteria with project/programme managers. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Acts as Global Process owner for Service Design Acts as global process owner for Service Transition Sponsoring, designing and change managing the process and its metrics Defining the process strategy Owning process design Ensuring that appropriate process documentation is available and current Defining appropriate policies and standards to be employed throughout the process Periodically auditing the process to ensure compliance to policy and standards Periodically reviewing the process strategy to ensure that it is still appropriate and change as required BEHAVIOURS & APPROACH Strong team player Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Process orientated Problem Solver Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum of 5 years’ experience in ITSM related position(s) with specific focus on Service Design & Transition Technology awareness across I&O scope ITIL lifecycle experience v3 / v4 with foundational certification Experience of a multi-skilled function operating globally. Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous Experience of ServiceNow modules and processes Good understanding of Project Methodologies Education & Qualifications Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 minimally foundation certification, ideally Practitioner (preferred) Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Position summary: The Risk, Audit, and Compliance Sepecialist(IT Infrastructure and Operations) will focus on coordinating and managing the resolution of audit findings, risk mitigation actions, and compliance requirements within the IT Infrastructure and Operations department. This role involves establishing and maintaining a governance framework and processes to ensure timely and effective resolution of audit findings and continuous compliance with relevant standards and regulations. The role is strategic and operational, requiring a proactive approach to collaborating with internal teams to drive adherence to policies and regulatory requirements. Responsibilities Governance Framework Development: Design and implement a governance framework specific to IT Infrastructure and Operations to track, manage, and resolve audit findings, risks, and compliance issues. Develop policies, procedures, and best practices for managing risk, audit, and compliance activities within the department. Ensure alignment of IT Infrastructure and Operations governance practices with overall corporate governance policies and regulatory requirements. Audit Findings Management: Coordinate with IT teams to ensure timely resolution of internal and external audit findings related to infrastructure and operations. Maintain a centralized database or tool to track all audit findings, action plans, deadlines, and statuses. Act as the primary liaison between the IT Infrastructure and Operations department and internal/external auditors, ensuring clear communication and follow-up on outstanding audit issues. Risk Mitigation Coordination: Identify and prioritize risks in collaboration with IT teams, focusing on those that impact infrastructure and operations. Work with IT stakeholders to develop, implement, and monitor risk mitigation plans. Regularly review and update the risk register, ensuring that risk owners are accountable for mitigation activities. Compliance Monitoring and Facilitation: Ensure IT Infrastructure and Operations activities comply with relevant regulations, standards, and internal policies (e.g., GDPR, ISO 27001). Collaborate with compliance and legal teams to understand regulatory changes and communicate these requirements to IT teams. Develop and maintain a compliance dashboard that provides real-time visibility into compliance status across IT infrastructure and operations. Stakeholder Engagement and Communication: Engage with IT leadership and other stakeholders to provide updates on the status of audit findings, risk mitigation efforts, and compliance activities. Facilitate regular meetings and working sessions with IT teams to discuss progress on action items and identify any obstacles to resolution. Prepare and present reports for senior management on audit findings, risk status, and compliance matters. Process Improvement and Best Practices: Identify opportunities for process improvements within the IT Infrastructure and Operations department to enhance risk management, audit resolution, and compliance. Develop and implement standard operating procedures (SOPs) to streamline the handling of audit findings and risk mitigation activities. Promote a culture of proactive risk management and compliance awareness within the IT Infrastructure and Operations teams. Training and Awareness: Develop and deliver training and awareness programs to educate IT Infrastructure and Operations staff on governance processes, risk management, and compliance requirements. Ensure that all team members understand their roles and responsibilities regarding risk, audit findings, and compliance. Qualifications Bachelor’s degree in Information Technology, Cybersecurity, Business Administration, or a related field. A Master’s degree or relevant certifications (such as CRISC, CISA, CISSP, or ITIL) is a plus. 5-7 years of experience in IT risk management, audit coordination, or compliance, with a focus on IT infrastructure and operations. Strong understanding of IT infrastructure (networks, servers, storage, cloud services) and related compliance requirements. Excellent coordination and project management skills, with experience in managing multiple priorities. Strong analytical and problem-solving skills with a focus on identifying and managing risks. Effective communication and interpersonal skills for engaging with both technical and non-technical stakeholders. Familiarity with compliance and regulatory frameworks (e.g., NIST, COBIT, ISO 27001) related to IT infrastructure. Proficiency in using tools and platforms for audit management, risk tracking, and compliance monitoring. Experience in coordinating the resolution of audit findings and risk mitigation plans within IT environments. Background in managing compliance activities specific to IT infrastructure and operations is a plus Familiarity with internal control frameworks and governance models for IT departments. Show more Show less

THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Knowledge Management (KM) Lead is responsible for designing, implementing, and overseeing knowledge management strategies and processes within the organisation. This role ensures that knowledge is effectively captured, shared, and utilised to improve decision-making, innovation, and operational efficiency. The KM Lead will drive the development of knowledge-sharing frameworks, tools, and platforms, working closely with key stakeholders to foster a culture of continuous learning and collaboration. Key Responsibilities And Tasks Develop and implement a knowledge management strategy aligned with organisational goals, fostering a culture of knowledge sharing and collaboration Establish frameworks, processes, and policies for capturing, storing, and disseminating knowledge across the organisation Identify key knowledge gaps and work with stakeholders to address them through appropriate solutions Oversee the creation and maintenance of knowledge repositories, ensuring information is well-organised, easily accessible, and up-to-date Promote best practices for knowledge capture, including document management, knowledge databases, and collaborative tools Implement processes for documenting experiential knowledge through interviews, case studies, and other methods Encourage and facilitate knowledge sharing across teams, departments, and external partners Develop and manage knowledge-sharing platforms, such as intranets, wikis, and collaboration tools Organise and lead knowledge-sharing initiatives, workshops, and communities of practice Provide training to employees on knowledge management tools, processes, and best practices Foster a culture of continuous learning and collaboration through regular knowledge-sharing events and initiatives Act as a subject matter expert on knowledge management, offering guidance and support to teams and departments Measure the effectiveness of knowledge management initiatives through KPIs and user feedback Continuously improve KM processes, tools, and systems based on performance metrics and evolving organisational needs Stay current with emerging knowledge management trends and technologies, implementing innovations as needed Skills Required Relationship Management Information Content Publishing Data Management BEHAVIOURS & APPROACH Promotes a collaborative environment where knowledge sharing is encouraged and valued across all levels of the organisation Takes the initiative to identify opportunities for knowledge improvement and continuously aligns strategies with organisational goals Demonstrates a strong curiosity to learn, keeping up with the latest trends, technologies, and methodologies in knowledge management Focuses on the needs of internal customers, ensuring that knowledge management solutions add value and improve business outcomes Able to adapt to changing organisational needs and technological advancements, continuously refining KM strategies and practices Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively Experience with and sensitivity to different cultures Work Experience Minimum of 5 years’ experience in ITSM related position(s) including Knowledge Management activities Good technology awareness ITIL lifecycle foundational awareness v3 / v4 Experience of a multi-skilled function operating globally Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be advantageous EDUCATION QUALIFICATION Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

About Our Fleet It Team The Fleet IT team is responsible for ensuring reliable and efficient IT operations for nearly 70 HL-managed vessels. Their expertise encompasses IT platforms, applications, networks, and operational technology (OT) systems essential for maritime operations. The team supports vessels by handling all IT-related aspects, including system optimization, compliance, and cybersecurity. Collaboration across global locations enables seamless support and cross-team synergy. With a focus on continuous improvement, they contribute to the digital transformation of the Fleet. The team is committed to delivering high-quality IT solutions tailored to maritime needs. THE ROLE – SENIOR MARITIME IT SPECIALIST The Level 2 IT Support Specialist provides vital technical support to end-users, ensuring the stability and efficiency of IT systems onboard vessels and within the organization. This role involves diagnosing and resolving IT-related issues, managing monitoring tools, maintaining IT infrastructure, and collaborating with Level 3 teams to address complex problems. The position requires a proactive approach to IT support and a strong focus on customer satisfaction. Your Responsibilities Technical Support: Provide first and second-level technical support to end-users through multiple communication channels (e.g., phone, email, remote tools). Diagnose and resolve hardware, software, network, and other IT-related issues promptly and efficiently. Escalate complex technical problems to Level 3 teams, ensuring detailed documentation and timely resolution. Troubleshoot issues with Windows client systems (Windows 10 and 11) and peripheral devices such as workstations, printers, and scanners. Monitoring and Maintenance: Manage and maintain monitoring solutions to proactively identify and address potential IT issues before they impact users. Monitor the performance of IT systems, ensuring the smooth operation of critical services. System Configuration and Management: Configure and set up computer systems, software applications, and peripherals for end-user’s onboard vessels. Maintain and manage user accounts, permissions, and access rights using Active Directory and other tools. Troubleshoot and resolve hardware issues related to workstations, printers, and other devices. Ensure compliance with IT policies and security standards while performing administrative tasks. Server and Active Directory Support: Possess basic knowledge of handling L2 activities in physical servers, virtual servers, and virtual environments such as Hyper-V. Handle basic Active Directory tasks, including creating and modifying user accounts, security groups, and permissions. Product and Process Improvement: Assume responsibility for specific software products as an IT product specialist, ensuring their optimal performance. Identify opportunities for improvement in IT support processes and contribute to continuous improvement initiatives. Documentation and Reporting: Document support activities, resolutions, and technical solutions in a centralized knowledge database. Generate reports on support metrics, recurring issues, and system performance to identify areas for improvement. WHAT WE ARE LOOKING FOR Experience 3 to 6 Years: Proven experience in providing IT support, preferably in a maritime or similar industry. Educational Background: A university degree in Information Technology or an equivalent qualification. Technical Skills: Advanced understanding of computer hardware, networks, and peripherals. Proficiency in troubleshooting Windows client systems (Windows 10 and 11). Familiarity with workstations, printers, scanners, and other peripheral devices. Proficiency in Windows operating systems for servers and clients. Familiarity with Microsoft Office Suite and other commonly used software applications. Knowledge of IT monitoring tools and their management. Certifications: IT certifications such as Microsoft Certified IT Professional (MCITP), CompTIA Network+, or similar are a strong plus. Competencies: Strong problem-solving and analytical abilities with keen attention to detail. Excellent communication and customer service skills to effectively interact with end-users and technical teams. Team player mentality, fostering collaboration among internal IT teams, external stakeholders, and business units. Show more Show less

Global Process Lead(GPL), Service Catalogue and Service Level Management Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role GPL Service Catalogue and Service Level Management will be responsible for core ITIL practice and strategic direction. GPL will work across all the functional areas within the IT and business to ensure processes within scope are defined, implemented, adhered to and aligned with business needs. KEY RESPONSIBILITES & TASKS Create and design from scratch Service Catalogue Management and Service Level Management processes, communicate and enforce effectively across IT, track performance, report on process quality and drive continuous improvement. Provide process guidance and trainings – both internal and external – and enforce process compliance. Drive process standardization, enforcing ITIL best practices. Establish process KPIs, produce and provide regular reports to management and various IT delivery units Requirements engineering for the practices in scope for ITSM enablement platform and collaborate closely with technical team for their, refinement, planning, validation (testing) & production rollout Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Responsible for the further development and optimization of established Service Catalogue and Service Level management practices, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies Iteratively improve technical and organizational processes and cross-collaboration. Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement in the area of Serve Catalogue and Service Level Management BEHAVIOURS & APPROACH Ability to speak to “non-IT” stakeholders in terms they will understand Strong team player Actively seek exchange with other experts, thereby sharing and expanding knowledge at the same time. Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Structured in way of working as well as solution-oriented and proactive. Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to shape change positively and constructively (“be a change leader”) Work Experience Minimum 9 –12 years' higher education in IT Minimum 3 – 5 years’ experience in a similar position Good understanding of modern IT infrastructure and application architecture ITIL certification (Foundation is a must, advanced levels are considered an advantage) Experience in applying ITIL practices in DevSecOps environment or have been part of Agile / DevSecOps transformation Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred) Strong analytical skills and communicate convincingly and confidently with both technical and business stakeholders, including ability to successfully pass on a message to large audiences IT Vendor management experience in a multi-vendor IT delivery environment is a plus. Fluent English language skills, German is an advantage Education & Qualifications Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification specifically relating to Change & Release Management Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

IT Service Excellence Lead Company overview: Food, machinery, or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues. Team and Project overview: We are a powerful IT organization with eyes on the future trends of the shipping industry, for which cloud is the essence and a major enabler for new IT standards. We are adapting agile product development & DevOps practices with ambition to reduce time to market, increase quality and fulfil rapidly changing business requirements. As we go into strengthening and evolving our IT landscape, we are looking for a new colleague to help us build and lead an in-Haus IT Service Management center of Excellence that would focus on designing, streamlining, and enforcing standard IT Processes, based on ITIL best practices, across internal and external IT delivery units. Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Help to recruit and build a team of internal ITIL Process experts Lead and grow your team (performance management, personal development, coaching, project/task distribution) Understand and analyse the current ITSM state and together with your HQ (Headquarters) IT Director define vision and strategy for ITSM at Hapag Lloyd Implement the defined ITSM strategy, following iterative approach (“inspect & adapt”) Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Together with the team, you are responsible for the further development and optimization of established processes, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. You and your team make sure IT vendors are well trained on and comply to ITSM standards and practices as defined by Hapag Lloyd; track and manage vendor performance as it comes to ITSM Iteratively improve technical and organizational processes and cross-collaboration. Manage projects at an operational and strategic level. You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. Qualifications: Hold a university degree in IT and/or relevant professional experience in the IT sector Advanced ITIL certification (ITIL v4 Managing Professional or ITIL v3 Expert) Ideally, you have already gained experience in the design and implementation of service management capabilities, either “from scratch” or running a big scale transformation. Experience with IT Service Management Platforms (Jira and/or ServiceNow) At least 3 years of experience on a leadership role, managing direct reports You see yourself as an agile leader, support your employees in their individual development and guide them in an appreciative and goal-oriented manner. You love technology, are enthusiastic about automation, self-service and live transparency in an lean-agile environment. You communicate convincingly with both technology and business and also appear confident at management level. You are characterized by your willingness to perform and your passion for implementing complex service management projects in an agile environment. You are structured in your way of working as well as solution-oriented and proactive. Flexibility and ability to cope with changing requirements and fast pace working environment Passion about quality and Service Excellence IT Vendor management experience in a multi-vendor IT delivery environment is desirable. Fluent English language skills, German is an advantage but not a must Willingness to travel Perks and Benefits at HLTC : Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance Work-Life Balance: Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies Facilities: Car/Bike Parking, Food Court, Modern Office Environment Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Global Process Lead (GPL) for Request Fulfilment is responsible for the design, implementation, governance, and continuous improvement of the Request Fulfilment process. This role ensures that all user and business requests are managed efficiently, effectively, and in alignment with agreed Service Level Agreements (SLAs) and business objectives. The Process Owner collaborates with service delivery teams, stakeholders, and suppliers to streamline request handling, improve user experience, and maintain compliance with ITIL best practices. This role ensures the delivery of seamless, efficient, and customer-centric request fulfilment services aligned with business objectives and industry best practices Takes ownership and accountability for specific global business processes and drives these with the highest quality. Key Responsibilities And Tasks Define and maintain the Request Fulfilment process in alignment with ITIL best practices and organisational goals Ensure the process integrates seamlessly with other ITIL processes, including Incident, Change, and Asset Management Develop and maintain a process framework, including policies, workflows, and documentation Monitor adherence to the Request Fulfilment process, ensuring compliance with SLAs, policies, and regulatory requirements Define and implement metrics, key performance indicators (KPIs), and reporting mechanisms to track process performance Conduct regular audits and reviews of the process to ensure it remains fit for purpose and aligned with business needs Oversee the end-to-end management of service requests, ensuring they are fulfilled within agreed timelines Ensure that request templates, workflows, and Service Request Catalogue items are accurate, up-to-date, and user-friendly Collaborate with service owners and technical teams to resolve bottlenecks and ensure timely request completion Identify opportunities to enhance the efficiency, effectiveness, and automation of the Request Fulfilment process Gather feedback from users and stakeholders to refine and improve the request management experience Leverage tools and technologies, such as ITSM platforms, to optimise process performance Act as the primary point of contact for Request Fulfilment-related queries and escalations Provide regular updates and insights on process performance to stakeholders, highlighting achievements, risks, and improvement plans Work closely with service owners, support teams, and suppliers to ensure alignment with business requirements Develop and deliver training materials and sessions for staff involved in Request Fulfilment activities Promote awareness of the Request Fulfilment process across the organisation, ensuring users understand how to make requests effectively BEHAVIOURS & APPORACH Prioritises user satisfaction and ensures that service requests are fulfilled promptly and accurately Takes ownership of the Request Fulfilment process, driving continuous improvement and delivering measurable results Builds strong relationships with stakeholders, fostering alignment and teamwork across departments Pays close attention to the specifics of process design, documentation, and governance Adjusts to changing business priorities and incorporates new requirements into the process Seeks out and implements new technologies and practices to enhance the request fulfilment experience Strong understanding of the Request Fulfilment process and its integration within the broader IT Service Management (ITSM) framework, including ITIL best practices Expertise in managing service request lifecycles, ensuring requests are fulfilled in accordance with SLAs and customer expectations Experience in managing and maintaining a Service Request Catalogue, ensuring that all service requests are accurately represented and easily accessible to end users Familiarity with service request catalogue creation, optimisation, and governance to ensure the right requests are available for users and fulfilment teams Ability to analyse service request workflows, identify bottlenecks, and implement improvements to increase efficiency and effectiveness Experience with process optimisation techniques and driving change initiatives Proficiency with Service Management platforms (e.g., ServiceNow) for managing requests, tracking SLAs, and reporting Understanding of automation tools to improve the speed and accuracy of service request fulfilment Strong skills in analysing request fulfilment data, generating reports, and identifying trends to improve the service request process Ability to use key performance indicators (KPIs) and metrics to manage and improve team performance and process outcomes Strong customer-centric mindset with the ability to manage customer expectations, resolve issues promptly, and deliver a high level of satisfaction Excellent communication skills to interact effectively with both technical and non-technical stakeholders Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum of 5 years’ experience in ITSM related position(s) including Request Fulfilment activities Good technology awareness ITIL lifecycle foundational awareness v3 / v4 Experience of a multi-skilled function operating globally Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be advantageous Education & Qualifications Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Global Process Lead-Incident, Problem & Change Management Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Incident & Problem Management GPL has clear responsibility, accountability and authority for process design and process adherence. They will ensure that all parties across IT both internally and as needed and expected or contracted external 3rd parties / suppliers follow the defined process with the expected service quality. The GPL has overall responsibility for delivery objectives of the Incident & Problem Management processes throughout the Hapag-Lloyd organisation. Key Responsibilities And Tasks Define and maintain the Incident and Major Incident Management Process capability globally across the estate Define and manage the Problem Management process globally across the Production Services function, and ensure the consistent application of the process across the wider Hapag-Lloyd IT organization as well as with external Suppliers Ensure Policies, Processes and Procedures are periodically & systematically reviewed and updated appropriately and continually. Ensure communications about Incident Management & Problem Management Policies, Procedures and action are distributed appropriately. Ensure all Process stakeholders including I&O, Product Teams and Partners are aware of their responsibilities and follow the Incident and Major Incident Management process correctly Responsible for ensuring training materials are available and sufficient Align and integrate with associated processes and capabilities: Change, Event, Request Management, Configuration Management etc. Establish, review, update and communicate Process objectives and targets Ensure Critical Success Factors (CSF) and Key Performance Indicators (KPI) are reviewed periodically and updated where necessary Responsible for escalation to management in relation to all the Incident Management & problem Management Processes and interfaces with other ITSM Processes Leading, defining the process strategy and adoption roadmap Periodically reviewing the process strategy to ensure that it is still appropriate and change as required Communicating process information or changes as appropriate to ensure awareness to all stakeholders Addressing issues with the running of the process Own and manage the process roadmap Identifying improvement opportunities for inclusion in the CSI register Working with the CSI manager and process managers to review and prioritise improvements in the CSI register Ensure process KPIs are met globally. BEHAVIOURS & APPORACH Strong team player Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Process orientated Problem Solver Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum 5 years of ITSM experience gained leading teams covering both Incident & Problem Management Extensive knowledge of Process Management & execution specifically related to Incident & Problem Management along with a good understanding of the Service Management eco-system ITIL v3 or ITIL 4 foundational certification (Minimum) ITIL v3 lifecycle or ITIL 4 Service Value System experience (Preferred) Skilled in holistic process mapping leveraging ServiceNow as a platform Proven capability in effective communication & presentation skills Track record of positive Team and Stakeholder Management Experience in Vendor Management, KPI’s and SLA’s Proven ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Education & Qualifications Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL v3 or ITIL 4 foundational certification Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leave HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Senior Manager - IT Service Excellence Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Help to recruit and build a team of internal ITIL Process experts Lead and grow your team (performance management, personal development, coaching, project/task distribution) Understand and analyse the current ITSM state and together with your HQ (Headquarters) IT Director define vision and strategy for ITSM at Hapag Lloyd Implement the defined ITSM strategy, following iterative approach (“inspect & adapt”) Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Together with the team, you are responsible for the further development and optimization of established processes, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. You and your team make sure IT vendors are well trained on and comply to ITSM standards and practices as defined by Hapag Lloyd; track and manage vendor performance as it comes to ITSM Iteratively improve technical and organizational processes and cross-collaboration. Manage projects at an operational and strategic level. You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. Qualifications: Hold a university degree in IT and/or relevant professional experience in the IT sector Several years of experience in the area of IT Service Management in ITIL driven corporate environment Advanced ITIL certification (ITIL v4 Managing Professional or ITIL v3 Expert) Ideally, you have already gained experience in the design and implementation of service management capabilities, either “from scratch” or running a big scale transformation. Experience with IT Service Management Platforms (Jira and/or ServiceNow) At least 3 years of experience on a leadership role, managing direct reports You see yourself as an agile leader, support your employees in their individual development and guide them in an appreciative and goal-oriented manner. You love technology, are enthusiastic about automation, self-service and live transparency in an lean-agile environment. You communicate convincingly with both technology and business and also appear confident at management level. You are characterized by your willingness to perform and your passion for implementing complex service management projects in an agile environment. You are structured in your way of working as well as solution-oriented and proactive. Flexibility and ability to cope with changing requirements and fast pace working environment Passion about quality and Service Excellence IT Vendor management experience in a multi-vendor IT delivery environment is desirable. Fluent English language skills, German is an advantage but not a must Willingness to travel Show more Show less

Sales Coordinator Location: Chennai(Velachery) Experience: Freshers with an interest in Sales are also fine. If you are interested, kindly reach me at resourcing@mspinfoservices.in and 7397348763.

Apply Description FLSA STATUS : Non-Exempt PAY RANGE: $45,938.00 - $76,563.00 REPORTS TO: Hays/ Caldwell/ Guadalupe Assistant Division Manager DIVISION: Hays/ Caldwell/ Guadalupe WORK LOCATION: 174 Century Ranch Road, New Braunfels, TX 78130 Summary The Operator II is responsible for collecting, treating, and disposal of wastewater that meets or exceeds the requirements of the individual permits issued by Texas Commission on Environmental Quality within the Stein Falls wastewater system, Dietz wastewater system, and Gerdes disposal site. May be required to cross train at other wastewater facilities. Essential Duties And Responsibilities Keep a working knowledge of GBRA's mission and policies as they relate to the Stein Falls wastewater system. Meeting the permit requirements as established by the Environmental Protection Agency and the Texas Commission on Environmental Quality (TCEQ). Operate collection systems, lift stations, and wastewater treatment plants. Collect samples and perform routine process control tests including but not limited to DO, pH, CL2 residual, Ammonia, Turbidity, Microscope, E.coli testing, and Settling tests. Completing in an accurate, legible manner all operational logs, laboratory and process control worksheets. Monitor the SCADA system to identify problems and check status; report any problems to the Lead Operator. Repair leaks and respond to customer complaints in a timely manner. Assist in emergency repairs and operations. Perform maintenance and general repair work to pumping equipment, storage facilities, the distribution and collection systems, rolling stock (including heavy equipment), and small tools and equipment. Perform building and grounds maintenance at all locations. Maintain an inventory of all tools and equipment. Assist with the maintenance records of the many facilities throughout the Hays/ Caldwell/ Guadalupe Division. Clean and organize service vehicles as required but not less than once per week. Safeguard all GBRA facilities and property. Perform any rough fabrication, welding or cutting work, soldering, sandblasting, and painting, minor body repair, general carpentry, and other repair work as needed. Report any problems and activities to the Lead Operator. Follow all requirements of the GBRA Safety Manual. Perform all work in a safe and thoughtful manner. Notify a supervisor immediately in event of an accident. Perform other duties as assigned. Requirements KNOWLEDGE/SKILLS/ABILITIES Work hours other than Monday – Friday, 8:00 AM – 5:00 PM. Subject to on-call duties as scheduled by the Lead Operator. Respond to emergencies during off-duty hours. Safely operate gas, electric, hydraulic, and hand tools. Read and understand highly technical information in small print (such as Safety Data Sheets, system plans and specifications, and wastewater discharge permits). Read analog and digital indicators, perform basic math skills. Possess entry level computer skills including Microsoft Word, Excel, and Outlook. The permanent residence must be such that travel time to the Stein Falls Wastewater Treatment Plant is no more than 45 minutes without violating traffic laws. EDUCATION High School Diploma or GED REGISTRATIONS/LICENSES Texas Driver’s License Acceptable M.V.R. Minimum Class “D” Wastewater Treatment License issued by TCEQ. Must attend training and pass exams to maintain or obtain higher certifications. Experience Experience in utility operations and maintenance, customer service, or construction is desirable. Managerial Responsibilities No. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at elevated levels greater than 30 feet on platforms, roofs, bridges, etc. Climb vertical ladders up to 20 feet in height. Repeatedly lift, load, and unload up to 50 pounds. Respond to visual and audible alarms. Wear personal protection equipment such as safety glasses, protective footwear, self-contained breathing apparatus (SCBA) as outlined in the employee Safety Manual. Safely enter, exit, and work in trenches and confined spaces. Perform basic first aid and CPR. Ability to work kneeling, standing and walk several miles in a day. Work 12 continuous hours day or night. Operate valve handles above the head. Carry loads of up to 25 lbs. for several hours in a day. Accurately interpret true color (such as in chemical titration, colorimetric determinations, and indicator lamps). Perform intricate tasks that require steady hands (such as weighing using tongs, titrating burets). Employees must wear protective footwear in compliance with ANSI or ASTM standard. New employees are provided footwear in compliance with ANSI or ASTM standard. Replacement footwear is provided annually for qualifying employees. WORK ENVIRONMENT Approximately 75 to 90 percent of work outdoors. Must be prepared to work any time day or night and in all types of weather. Work is performed in a typical utility service environment. The person in this position works with municipal wastewater products, bio-solids, hazardous chemicals and possible disease-causing bacteria. Must be willing and able to respond to emergency calls any hour of the day or night, weekends, holidays and in any kind of weather. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. TRAVEL Travel is primarily in the service area. Occasional out of town travel for training to maintain or upgrade certification is required. Salary Description PAY RANGE: $45,938.00 - $76,563.00 Show more Show less

Should be able to manage all receivable and payables in Zoho books Should be able to follow-up on the payment receivable's with Clients Should be able to deduct and file TDS monthly for all the payables Should have experience in filing GST from Zoho books Should have experience in managing the PF this includes adding/updating and making monthly PF payments

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Product Development Manager to join our team. What you’ll be doing? Technical Expertise and Strategy Define and enforce coding standards, technical best practices, and architectural guidelines. Lead the technical deployment and integration of Java-based software products for clients. Serve as the primary technical expert during implementation projects, addressing challenges and ensuring smooth delivery. Optimize system performance and scalability during and after deployment Develop and maintain best practices, tools, and processes to improve implementation efficiency and scalability. Hands-On Development and Oversight Participate in the coding process where necessary, assisting with complex tasks and demonstrating best practices. Oversee the entire development lifecycle, including requirement gathering, design, development, testing, deployment, and maintenance. Manage and mitigate technical challenges, ensuring the team meets quality standards and project timelines. Team Development and Mentorship Mentor development engineers, supporting their technical and career growth through coaching and skill-building. Lead design sessions and code reviews to ensure consistent, scalable, and maintainable code quality. Encourage a collaborative, open communication environment to drive innovation and problem-solving. Process and Performance Optimization Implement and maintain efficient development workflows, CI pipelines, and deployment processes. Continuously monitor performance metrics, identifying areas for optimization in the development process. Promote agile methodologies (Scrum, Kanban) and ensure alignment with the team’s goals and deliverables. Innovation and Continuous Improvement Keep abreast of emerging technologies, tools, and trends to enhance the team’s technical capabilities. Identify and lead initiatives to improve the efficiency, scalability, and quality of the software architecture and codebase. Drive the team’s technical roadmap, ensuring it aligns with the company’s vision and long-term objectives. Cross-Functional Collaboration Work closely with other teams (e.g., QA, Project Managers, Client Success) to ensure alignment on project requirements and priorities. Provide clear and concise updates to stakeholders, ensuring transparency and building trust across departments. Communicate with internal and external customers using strong English skills and audience-appropriate discussions. Skills And Qualifications 4-year degree in Computer Science or equivalent, with 5 to 7 years of experience in leading multi-disciplinary technical team Highly organized and disciplined. Extensive experience in software development, with a strong background in Java and full stack development. Strong writing skills, particularly for process documentation and communication Action orientation and ability to consistently complete assigned tasks on time Proven ability to mentor and develop engineers, providing technical guidance and feedback. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve issues. Excellent communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Leadership: Ability to inspire, mentor, and lead a technical team to deliver high-quality results. Project Management: Experience with Agile or other project management methodologies. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Soft Skills Problem-Solving: Strong analytical skills and the ability to troubleshoot complex technical issues. Communication: Excellent communication and interpersonal skills for client interactions and cross-functional collaboration. Project Management: Ability to manage multiple priorities and deliver results in a fast-paced environment. Mentorship: Commitment to sharing knowledge and mentoring team members. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! A professional development and growth-oriented workplace Generous benefits A good Work-life balance Who is Smart Data Solutions? Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation. Position type and expected hours of work This is a full-time position. Typical days and hours of work are Monday through Friday, 4:00 p.m. to 1 a.m IST. Location: Smart Data Solutions is located in Perungudi,Chennai, TN, India. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status Show more Show less

THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The IT Service Continuity Manager will help developing and running the Service Continuity function with in and across I&O. They will ensure that all parties from the Hapag-Lloyd Infrastructure & Operations function internal or external to the Hapag-Lloyd organization, including multiple suppliers, that might contribute to the Service Continuity Management, are involved and aligned with the processes and methods. Key Responsibilities And Tasks Develop a Service Continuity practice, including training, communication and process Prepare a testing Strategy to inform all the Disaster Recovery exercises and testing, Ensure standards exist for DR plans and that all Production teams/Services have a DR Plan Make sure that continuity plans are current and fit for purpose Define clear RACI and “battle Plan” for Crisis events Define key scenarios and responses for Crisis Understand the service Risk appetite and associated RPO/RTO Ensure a Centralized location exists for ALL DR and Service Continuity plans Define and highlight high-impact risks to service with respect to recovery and resilience Ensure availability and readiness of recovery plans - provide a means to cyclically audit such plans Ensure all DR plans are integrated with associated processes to maintain currency Enable the Transition function to factor Continuity requirements in the Projects scope Effectively collaborate with the rest of Service Management and wider IT organization Be part of a team that executes the Problem Management process globally across Hapag-Lloyd IT organization and Business. Ensures the resolution of all problems according to our defined OLA/SLA; ensure that these problems have been permanently resolved, and implement changes to prevent known problems from re-occurring Ensure workarounds and quick fixes are documented accurately in our Knowledge Base Involved in helping to develop and perform awareness training courses related to Problem Management for all IT delivery teams Put into effect the Problem Management methodologies and processes based on ITIL standards Give input to the Global Process Owner (GPO) to define and enhance the Problem Management process, including enhancements to the ITSM tool Liaise with the Major Incident Management and the Incident Management GPO to improve incident response and resolution times Monitor open problem tickets and escalate if necessary Provides reports and Management Communication Proactively follow-up on open Problems and propose to proactively raise Problems in situations deemed appropriate Set up task forces in situation that calls for service improvement plans Resolve escalations from relevant stakeholders Participate in developing the Hapag-Lloyd Problem Management function by ensuring that the problem process is followed in a consistent manner Required to attend weekly/monthly cadences, including strategic partner service reviews, as well as high priority problem reviews BEHAVIOURS AND APPROACH Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Able to manage conflict with the ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Strong team player Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively Good IT Infrastructure & Operations understanding Strong stakeholder management To have a flexible approach whilst ensuring process governance is adhered to Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and Common Sense Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Work Experience Total experience of 7-9 years, minimum of 5 years’ experience in ITSM related position(s) including Service Continuity activities, or in an IT Security function. Good technology awareness ITIL lifecycle foundational awareness v3 / v4 Experience of a multi-skilled function operating globally. Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be a advantageous Education And Qualifications Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The IT Change Manager is responsible for planning, implementing, and managing the IT change management process, ensuring minimal disruption to IT services while enabling necessary changes. This role is critical in balancing the need for change with the stability and availability of IT systems. The Change Manager will champion the change management process and work closely with various IT teams and business stakeholders. Key Responsibilities & Tasks Change Planning & Scheduling: Review and assess proposed changes, ensuring proper authorization, risk assessment, impact analysis, and scheduling. Coordinate change implementation with relevant teams. Change Communication: Communicate planned changes to affected users and stakeholders in a timely and effective manner. Maintain communication channels and feedback loops. Risk Management: Identify, assess, and mitigate potential risks associated with changes. Develop contingency plans and rollback procedures. Change Implementation & Tracking: Oversee the implementation of approved changes, ensuring adherence to established procedures. Track the progress of changes and document outcomes. Post-Implementation Review: Conduct post-implementation reviews to evaluate the success of changes, identify areas for improvement, and capture lessons learned. Reporting & Metrics: Generate regular reports on change management performance, including key metrics such as number of changes, success rate, and mean time to implement. Analyze data to identify trends and areas for improvement. Tool Management: Manage and maintain the change management tool (e.g., ServiceNow, Remedy). Ensure data integrity and proper utilization of the tool. Training & Awareness: Provide training and awareness programs to IT staff and business users on the change management process and its importance. Continuous Improvement: Continuously evaluate and improve the change management process based on feedback, best practices, and industry trends. Collaboration: Collaborate effectively with various IT teams (e.g., development, operations, security) and business stakeholders to ensure successful change implementation. Compliance: Ensure compliance with relevant regulations and policies related to change management. Responsible for the further development and optimization of established change enablement practice, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. Iteratively improve technical and organizational processes and cross-collaboration. Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement in the area of change enablement You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. BEHAVIOURS & APPROACH Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Able to manage conflict with the ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Strong team player Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively Good IT Infrastructure & Operations understanding Strong stakeholder management To have a flexible approach whilst ensuring process governance is adhered to Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and Common Sense Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Work Experience Total work experience of 7-9 years. Extensive experience in change management, process improvement, large scale AWS applications. Proven experience of 3 to 5 years in IT change management, preferably in a large and complex and global IT environment. Strong understanding of ITIL framework and best practices for change management. Experience with change management tools (e.g., ServiceNow, Remedy). Excellent communication, interpersonal, and collaboration skills. Strong analytical and problem-solving skills. Ability to work under pressure and manage multiple priorities. ITIL certification (Foundation is a must, advanced levels are considered an advantage) Ideally, you have already gained experience in applying ITIL practices in DevSecOps environment or have been part of Agile / DevSecOps transformation Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred) Strong analytical skills and communicate convincingly and confidently with both technical and business stakeholders, including ability to successfully communicate with a large audiences Agile mindset and a high level of quality awareness Willingness to perform and your passion for implementing complex service management projects in an agile environment. Ability to shape change positively and constructively (“be a change leader”) IT Vendor management experience in a multi-vendor IT delivery environment is a plus. Fluent English language skills, German is an advantage EDUCATION & QUALIFICATION Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification specifically relating to Change & Release Management Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less