2631 Jobs in Punjab - Page 16

Description We are seeking an International Voice/Chat Professional to join our dynamic team in India. This role involves engaging with customers through voice and chat channels to provide outstanding service and resolve inquiries. The ideal candidate will be customer-focused, possess strong communication skills, and have the ability to work collaboratively in a team environment. Responsibilities Handle international voice and chat communication with customers. Provide exceptional customer service and support via voice and chat channels. Resolve customer inquiries and issues in a timely and professional manner. Document customer interactions and feedback in the CRM system. Collaborate with team members to improve service quality and efficiency. Participate in training sessions and provide feedback for process improvements. Skills and Qualifications Excellent communication skills in English (both verbal and written). Strong problem-solving abilities and analytical skills. Ability to work in a fast-paced environment and manage multiple tasks. Familiarity with customer service software and CRM systems is a plus. Willingness to work in shifts, including weekends and holidays. Basic computer skills and proficiency in using chat tools.

Description We are seeking a Customer Care Executive (CCE) for our International Process in India. This role is ideal for individuals who are passionate about providing excellent customer service and are looking to grow their careers in a dynamic environment. The CCE will be responsible for handling customer inquiries and ensuring a high level of satisfaction. Responsibilities Handle customer inquiries and provide accurate information regarding products and services. Resolve customer complaints in a timely and effective manner. Maintain a high level of customer satisfaction by ensuring quality service delivery. Document customer interactions and maintain accurate records in the database. Collaborate with team members to improve service processes and enhance customer experience. Skills and Qualifications Excellent verbal and written communication skills in English. Strong problem-solving skills and ability to think on your feet. Proficient in using computer systems and MS Office applications. Ability to work in a fast-paced environment and manage multiple tasks. Strong customer service orientation and interpersonal skills.

Managing incoming calls & customer service inquiries. Identifying & assessing customer needs to achieve satisfaction. Build sustainable relationships & trust with customer through open & interactive communication. Required Candidate profile Good listening skills Problem solving ability Flexible in Rotational shifts Good command over English UG/Grad can apply Fresher/Experience both can apply Immediate joiners only Unlimited incentives

Description We are seeking a motivated Customer Support Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries are handled efficiently and effectively. Responsibilities Responding to customer inquiries via phone, email, and chat in a professional and timely manner. Resolving customer issues and complaints with empathy and efficiency. Maintaining accurate records of customer interactions and transactions. Collaborating with other departments to improve customer satisfaction and service delivery. Providing product and service information to customers to help them make informed decisions. Identifying and escalating priority issues to the appropriate teams. Continuously improving personal knowledge of products and services to provide accurate support. Skills and Qualifications Excellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-oriented mindset. Proficiency in using customer support software and CRM systems. Ability to work effectively in a team and independently. Basic knowledge of computer applications and MS Office Suite. Strong attention to detail and organizational skills. Ability to handle high-pressure situations and manage time effectively.

We are seeking a dedicated Customer Support Representative to join our BPO team in India. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues to ensure a positive customer experience. This role is suitable for candidates with 0-5 years of experience who are looking to grow their careers in customer support. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and issues efficiently while providing excellent service. Maintain accurate records of customer interactions and transactions. Collaborate with team members and other departments to enhance the customer experience. Identify and escalate priority issues to appropriate teams as necessary. Participate in training sessions to improve product knowledge and customer service skills. Skills and Qualifications Excellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-focused mindset. Proficient in using computers and customer service software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with CRM systems and practices is a plus. Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook). Ability to work flexible hours, including evenings and weekends as required.

Role Responsibilities: Handle customer inquiries via phone, email, and chat professionally Resolve customer complaints promptly to ensure satisfaction Maintain a courteous and empathetic tone during interactions Work efficiently in rotational shifts and meet service expectations Key Deliverables: Provide timely and accurate resolutions across all communication channels Achieve high customer satisfaction scores consistently Maintain detailed records of interactions and resolutions Support smooth execution of both voice and non-voice processes

Respond promptly and professionally to customer inquiries through phone, email, chat, and other communication channels Assist customers with order processing, product-related information, and basic troubleshooting Address and resolve customer complaints with a focus on ensuring a positive experience and customer satisfaction Maintain accurate records of customer interactions, issues, and resolutions Collaborate with internal teams to escalate and resolve complex issues when necessary Stay updated on product features, policies, and support procedures to provide accurate assistance Collect and share customer feedback to help improve products and services Contribute to the development of support materials and knowledge base resources Consistently meet performance metrics related to response time, resolution quality, and customer satisfaction

Description We are seeking an International Voice/Chat Professional to join our dynamic team in India. This role involves providing exceptional customer support through voice and chat channels. The ideal candidate should be passionate about helping customers and possess strong communication skills. Responsibilities Engage with customers via voice and chat to provide excellent service. Resolve customer queries and issues in a timely and efficient manner. Maintain accurate records of customer interactions and transactions. Collaborate with team members and other departments to enhance customer satisfaction. Continuously improve knowledge of products and services to better assist customers. Meet or exceed individual and team performance metrics. Skills and Qualifications Excellent verbal and written communication skills in English. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks. Familiarity with customer service software and tools. Basic computer skills including proficiency in MS Office Suite. Strong interpersonal skills and a customer-oriented mindset.

Provide customer support via phone, email, and chat Troubleshoot and resolve technical or service-related issues Follow up with customers to ensure issue resolution and satisfaction Continuously update product knowledge and contribute to support documentation Meet individual and team performance goals

International Chat Solve customer problems, answer questions & provide support Required Candidate profile Know the best mediation and conflict resolution tactics Be familiar with the company's products & services Role: Customer Service Industry Type: BPM / BPO Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other

Urgent Hiring for Premium process!! Handle customer's queries and provide appropriate solutions. 5 days working. Rotational shifts. Required Candidate profile Immediate joiners. Graduate/UG/ PG Fresher/Experienced both can apply. Must be flexible with rotational shifts. Excellent Communication.

Handle customer queries via phone and chat support Maintain accurate records of customer interactions and account details Listen actively and resolve customer complaints efficiently Ensure high customer satisfaction through effective communication Resolve customer's queries & complaints. Build sustainable relationships and trust with customer

Resolve customer inquiries via Call Provide accurate and up-to-date information about products & services. Resolving client issues & ensuring their satisfaction. 5 days working Graduates only Required Candidate profile Immediate joiners Graduate || Postgraduate Freshers can apply Must be flexible with night shifts (graveyard shift) Excellent verbal/written Communication

Answering customer Queries and complaints about the products and services Resolving customer complaints over call and chat Voice/Non-Voice 5 days working. Rotational shifts. Required Candidate profile Excellent English verbal and written communication Immediate joiners Under grad/Grad/PG Fresher/experienced both can apply Must be flexible with rotational shifts work from office

Answer inbound customer calls Manage all customer issues and requests Resolving customer complaints brought to your attention 5 days working Rotational shifts Required Candidate Profile Immediate joiners Graduate/Undergraduate Fresher/Experienced both can apply Must be flexible with rotational shifts Good Communication

Handle customer queries via phone and chat support Maintain accurate records of customer interactions and account details Listen actively and resolve customer complaints efficiently Ensure high customer satisfaction through effective communication

Answering customer Queries and complaints about the products and services Resolving customer complaints. Voice/Non-Voice 5 days working. Rotational shifts. Call/WhatsApp HR Required Candidate profile Excellent verbal and written communication Immediate joiners Under grad/Grad/PG Fresher/experienced both can apply Must be flexible with rotational shifts work from office

Role Responsibilities: Handle customer queries, requests, and complaints across voice and chat Provide end-to-end resolution ensuring customer satisfaction Maintain professionalism during all customer interactions Adapt to rotational shifts while delivering consistent service Key Deliverables: Improve overall customer experience through prompt issue resolution Support operations in a 5-day work environment from office Ensure quality standards are met across all support channels Maintain accurate records of customer interactions and feedback

Handling customer's queries and complaints, Voice/Non-Voice Process. Providing appropriate solutions. 5 days working. Rotational shifts. Required Candidate profile Immediate joiners Excellent Verbal and written communication Graduate/Undergraduate Fresher/Experienced both can apply Must be flexible with rotational shifts

Handling Customer Queries Provide appropriate solutions for customers Answer customer questions and assist them with their needs Rotational shifts (24/7) Work from office Required Candidate profile Good Communication skills in English Undergraduate /Graduate both can apply Fresher/Experienced both can apply Immediate joiners only

Job Description Role: Business Development Executive-Sales & Marketing Experience: 2 to 5 years Salary: 2 to 5 LPA (Negotiable depending upon candidate profile & suitability) Location: Ajit Singh Nagar, Mohali Notice Period: 15 days or less 1. Communicating with customers, making outbound calls to potential customers following up on leads. 2. Understanding customers' needs and identifying sales opportunities. 3. Answering potential customers' questions and sending additional information. 4. Keeping up with product and service information and s. 5. Develop & implement innovative sales & marketing strategies across multiple channels 6. Analyse trends, data demographics, pricing strategies and other information that can potentially improve marketing and sales performance. 7. Use alternative & collaborative thinking to generate and realise sales leads. 8. Performance monitoring & presentation of regular performance reports of the team. 9. Meticulous planning & excellent execution Educational qualification & experience profile: MBA / B.Tech / B.E/ BBA, preferably having experience in the field of Concept / Software selling to clients Relations Management Project Management Development & Implementation of sales strategy to achieve business growth targets. Desired Skills: 1. Exceptional communication skills & Written, & Oral 2. Ownership & Commitment 3. Good hold on MS Excel & PowerPoint 4. Self-motivated & passionate to achieve results 5. Innovative & out-of-the-box thinker 6. Willing to travel and passionate about serving clients Higher salaries can be considered for result-oriented candidates. Important Notes: Job commitment for a minimum of 1 year duration. Show more Show less

Job Summary: We are looking for a dedicated and detail-oriented Audit Associate with 3–4 years of experience to join our team. The candidate will be responsible for conducting statutory audits, internal audits, and tax audits, ensuring compliance with applicable laws and accounting standards. This role requires strong analytical skills, technical knowledge, and the ability to handle multiple assignments independently. Key Responsibilities: Conduct and lead Statutory Audits , Internal Audits , and Tax Audits of companies, firms, and proprietorships. Prepare and review audit reports , financial statements , and audit documentation in compliance with applicable accounting and auditing standards. Ensure timely completion of audit assignments and proper documentation as per firm and regulatory standards. Evaluate internal control systems and provide recommendations for improvement. Handle client interactions, queries, and gather necessary documentation and information. Assist in ROC filings , bank audits , and special purpose audits , if required. Stay updated with amendments in Companies Act , Income Tax Act , GST , and Accounting Standards . Coordinate with team members and seniors for execution and reporting. Required Skills and Qualifications: Bachelor’s or Master’s degree in Commerce / Accounting / Finance. 3–4 years of audit experience in a CA firm or corporate environment. Strong knowledge of auditing standards , Companies Act , taxation laws , and accounting principles (Ind AS/AS) . Proficiency in using audit software and Microsoft Office Suite (Excel, Word, PowerPoint). Good communication, documentation, and client-handling skills. Ability to work under deadlines and manage multiple assignments. Preferred Qualifications: Professional certification of CA Experience in statutory audits of listed or large private companies is an added advantage. Show more Show less

Job Roles and Responsibilities 1. Academic Leadership Develop and execute a visionary academic strategy aligned with the University's goals in online and distance education. Oversee the design, delivery, and continual improvement of online MBA and other academic programs. Ensure curriculum innovation to meet industry trends, learner needs, and regulatory requirements. Apply principles of Instructional Design (ID) to curriculum development, focusing on ADDIE (Analysis, Design, Development, Implementation, Evaluation) and Bloom's Taxonomy for structured learning outcomes. 2. Quality Assurance & Accreditation Implement and monitor academic quality assurance frameworks in compliance with UGC, NAAC, and other regulatory bodies. Lead the process of curriculum review, academic audits, and feedback analysis. Ensure continuous improvement based on internal review mechanisms and external benchmarks. Integrate formative and summative assessment techniques to measure learner progression and curriculum effectiveness. 3. Faculty Development & Management Recruit, train, and retain high-quality academic faculty for online and blended delivery. Conduct regular faculty development programs to promote pedagogical innovation and academic excellence. Foster a culture of research, publication, and intellectual engagement among faculty. Encourage faculty to adopt Universal Design for Learning (UDL) to address diverse learning needs and styles. 4. Learner Success & Engagement Oversee academic counseling, mentoring, and learner support services to ensure student success and satisfaction. Promote the use of data analytics to track learner engagement, progression, and outcomes. Drive the implementation of modern digital tools for learner assessment, feedback, and academic interventions. Apply Cognitive Load Theory to optimize content delivery and learner comprehension in online environments. 5. Program Expansion & Innovation Identify opportunities for new online programs, certifications, and academic partnerships with industry and international institutions. Collaborate with the marketing and admission teams for program positioning, outreach, and growth. Lead the development of micro-credentials, MOOCs, and modular programs aligned with emerging skill needs. Use Backward Design to ensure programs meet targeted learning outcomes and career readiness. 6. Regulatory Compliance & Governance Ensure strict adherence to all regulatory guidelines for online education issued by UGC-DEB and other authorities. Maintain accurate academic records, policies, and reports for audits, inspections, and compliance. Integrate Quality Matters (QM) Standards to uphold quality in online course design and delivery. 7. Cross-functional Collaboration Collaborate with technology, content, admissions, and learner support teams for smooth academic operations. Represent CDOE in internal academic councils, external forums, and industry-academia events. Foster collaboration to support Learning Experience Design (LXD) for enhanced learner engagement. 8. Academic Innovation & Technology Integration Promote Outcome-Based Education (OBE), project-based learning, and interdisciplinary approaches in online pedagogy. Leverage Learning Management Systems (LMS), adaptive learning technologies, and interactive content to enhance digital learning experiences. Qualifications: A Ph.D. in Management, Education, or a related field from a recognized institution. Minimum of 15 years of academic experience with at least 5 years in a leadership role in higher education, preferably in distance or online education. Proven track record in academic administration, curriculum development, faculty management, and educational innovation. Strong understanding of regulatory frameworks such as UGC-DEB, NAAC, and NEP 2020. Excellent leadership, communication, and strategic planning skills. Familiarity with Instructional Design Models and Technology-Enhanced Learning (TEL) strategies. Show more Show less

Role Responsibilities: Respond to customer queries through phone, email, or chat Deliver accurate and clear information to customers Resolve customer issues with speed and professionalism Maintain effective communication during every interaction Key Deliverables: Ensure high customer satisfaction across all support channels Meet response time and resolution benchmarks consistently Provide support in rotational shifts as per business needs Maintain documentation of customer interactions accurately

Identify & assess customers needs to achieve satisfaction Handle customer complaints, provide appropriate solutions & alternatives. Follow communication procedures, guidelines & policies. Call or WhatsApp - HR Surbhi 7900814086 Required Candidate profile hiring Fresher & Experience Holders Domain - Non-Technical Voice Support Qualification - Ug/Grad/Pg Shifts - Rotational shifts Skills - Good Spoken English