Role & responsibilities : Leadership Setting the goals for the work group, developing organizational capability, and modeling how we work together Manages with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team Planning and Execution Developing strategic and operational plans for the work group, managing execution and measuring results Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team; communicates clearly, concisely and accurately in order to ensure effective store operations Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements Completes store operational requirements by scheduling and assigning partners, following up on work results Business Requirements Providing functional expertise and executing functional responsibilities Uses all operational tools to plan for and achieve operational excellence in the store; tools include Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Analyses sales figures and forecasting future sales volumes to maximise profits. Page | 2 Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives; resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage / Product & Marketing & Coffee. Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements. Solicits customer feedback and proactively researches local markets to understand customer and community needs Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank Ensures availability of merchandise and services by approving contracts, maintaining inventories. Manages stock levels and making key decisions about stock control Ensures standards for quality, customer service and health and safety are met. Partner Development & Team Building Providing partners with coaching, feedback and developmental opportunities and building effective teams Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance; manages ongoing partner performance using performance management tools to support organizational objectives Develops and maintains positive relationships with partners by understanding and addressing individual motivation, cultural nuances, needs and concerns to challenge/motivate/inspire team members to achieve business results. Demonstrate management principles & practices to create & maintain a successful team environment where partners feel values & respected Ensures partners and team members adhere to legal and operational compliance requirements Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition Exhibits a willingness and desire to share coffee knowledge, drive coffee conversation through stories with others and creates a culture of coffee appreciation Interviewing & training partners, planning, assigning and directing work. Conduct goal setting, appraising and review performance to achieve organisations goals Addressing complaints & resolving problems & conduct regular store meetings Preferred candidate profile : Candidate must be 12th passed or graduate from any stream Must have experience of min 3 to 5 years Perks and benefits 5 Days Work Week Accidental and Life Insurance support Starbucks Meal & Beverage 30% brand discount Parental Medical Insurance Drop Facility for closing shift
