Jewelry Store Manager

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 600000 (ie INR 5-6 LPA)

Requirements

Education & Certifications

• Bachelor's degree from a recognized university or college.
• Proficiency in MS Office, with advanced Excel skills.
• Additional certifications or training in retail operations or customer service will be an advantage.
  

Knowledge

• Strong understanding of retail store operations and sales processes.
• Expertise in customer engagement and service excellence.
• Good knowledge of jewellery, including Gold, Diamond, Platinum, and Silver products (preferred).
• Experience in MIS reporting and performance tracking.
  

Skills

• Excellent verbal and written communication skills in English and the local/regional language.
• Strong computer literacy, including POS systems, ERP, SAP, and other retail software.
• Advanced Excel and spreadsheet proficiency.
• Team leadership and staff management capabilities.
  

Experience

• 4-5 years of experience in front-end retail operations as an Assistant Manager or Store Manager, preferably with a reputed retail brand.
• Proven track record in handling customer queries, sales, and grievance resolution.
  

Success Behaviors

• Enthusiastic with a strong passion for selling.
• Excellent interpersonal and influencing skills.
• Analytical mindset with strong problem-solving abilities.
• Resilient under pressure and skilled at handling conflicts.
• Team-oriented with warmth, empathy, and strong organizational skills.
• Ownership-driven and committed to continuous learning.
  

Work Schedule & Availability

• Flexible to work evenings, weekends, and extended hours during festive or peak seasons.
• 9-hour shift with strict adherence to schedules.
  

Key Responsibilities (KRA/KPI)

• Engage with customers, provide complete product information, and drive sales.
• Influence buying decisions and promote jewellery collections effectively.
• Address and resolve customer queries promptly.
• Follow up with customers to ensure satisfaction and repeat business.
• Maintain store cleanliness, safety, and presentation standards.
• Process transactions, prepare merchandise for delivery, and manage payment procedures.
• Monitor inventory, anticipate customer demand, and coordinate replenishment.
• Prepare sales and customer service reports, analyze feedback, and address complaints.
• Retain existing customers and attract new clientele through exceptional service.
• Coordinate with interdepartmental teams for smooth operations.
• Operate ERP, Magento, Ameo, and other retail management systems.
  

Core Competencies

• Store Management
• Team Leadership