Job
Description
Responsibilities Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams. Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes. Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts. Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience. Implement cross function training and job shadowing / knowledge sharing among the team members. Maintaining and updating technical documents, knowledge base articles and procedures Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes. Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support Teams on global platforms within MCO. Providing pre and post technical support for major SaaS releases and occasional shift rotations. Provides technical direction, understands vision, goals and direction of the team. Communicates project plan information, objectives, and deliverables to the team. Identifies opportunities for continuous improvement. Experiences and Skills 6+ years of experience in Application Support for enterprise products (L3) Excellent written and verbal communication skills Working SQL and Linux/Unix knowledge Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins JBoss Application Server, Apache, and Oracle JSP, CSS, XML, HTML, AngularJS · Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹4,500,000.00 per year Benefits: Life insurance Paid sick time Paid time off Provident Fund Work from home Location Type: In-person Schedule: Monday to Friday Ability to commute/relocate: Rangareddy, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Full-stack development: 6 years (Required) Language: English (Required) Work Location: In person
