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IT Technology Services Specialist (HANA Database administration)

IT Technology Services Specialist (HANA Database administration)

SAP

7 - 12 years

30 - 35 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

service management service delivery change management sap managed services process improvement continuous improvement information technology operations analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What youll build :

As Operations specialist you are responsible for:

Ensuring Day to Day quality service delivery
Defining and tracking various service KPI and SLAs
Deescalating the running escalations
Working towards automating various day to day operational tasks
Planning, setup, implementation, and operation of SAP technologies achieving
ambitious SLA
Handling the OnCall duty
Process improvement on the daily operational activities
Driving the projects and programs
Able to coordinate and orchestrate the work between the teams
Strong collaboration with other units within and outside ECS unit

What you bring :

7+ year work experience in HANA Database administration
4+ years experience in service delivery in global teams
Experience in handling the Managed Service Delivery model
Managing the operations and 24/7 delivery unit
Understanding and working experience in SLA/KPI tracking
Knowledge in SQL Database administration
Familiar with ITIL concepts of Service Management, Change Management and
Root Cause Analysis
De-escalation experience on IT incidents and requests
Management of multiple activities requiring cross team coordinatio

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IT Technology Services Specialist (HANA Database administration)