IT System Manager - US & India Operations

Location

Shift:

Scope

Working Days

Role Summary

deep, hands on experience with Microsoft 365 environments

real world migration experience

Microsoft 365 Ownership

• Own Microsoft 365 tenant end to end
• Manage Exchange Online, SharePoint, OneDrive, Teams, Azure AD
• User provisioning, licensing, security groups, role based access
• MFA, conditional access, security and compliance policies
• Device management using Intune or equivalent
  

System Migrations

• Lead migrations such as Google Workspace to Microsoft 365
• Migrate email, shared drives, permissions, calendars
• Plan and execute migrations with minimal downtime
• Validate access and data integrity post migration
• Document final system state and processes
  

Global IT Operations

• Support US executives and teams remotely
• Support India based admin and operations teams on site
• Maintain uptime for call center and operations floor systems
• Troubleshoot hardware, software, and access issues
• Coordinate with internet providers, vendors, and SaaS tools
  

Security and Access Control

• Enforce company wide security standards
• Manage onboarding and offboarding
• Monitor and mitigate security risks
• Maintain audit ready access controls
  

Process and Documentation

• Build SOPs for IT onboarding, access requests, and incident response
• Standardize systems across US and India
• Reduce dependency on individual knowledge
  

Requirements

hands on ownership experience

• 5 plus years in IT systems or IT operations roles
• Strong Microsoft 365 administration experience
• Proven experience with Google Workspace to Microsoft 365 migration
• Experience supporting 100 plus users
• Experience supporting US based businesses from India
• Experience in call center or operations heavy environments is a strong plus
  

Required Skills

• Microsoft 365 admin, Exchange Online, Azure AD
• Intune or endpoint management tools
• Windows and Mac systems
• Networking fundamentals
• Security best practices
• Strong troubleshooting skills
  

• Based in office in India
• Available during US business hours when required
• Comfortable supporting executives directly
• Clear written and spoken English communication
  

• Not a junior IT support role
• Not a passive ticket closer
• Not a theory based role
  

owns the systems and outcomes

• Clean, secure, scalable Microsoft 365 environment
• Smooth system migrations
• Minimal downtime across US and India
• Fast resolution for executive and operations issues
• Strong documentation and repeatable processes
  

• IT Systems Manager
• Microsoft 365 Administrator
• IT Operations Manager
• Senior Systems Administrator