IT System Administrator - Global Medical Affairs

Viatris Inc.

With our exceptionally extensive and diverse portfolio of medicines, a one-of-a-kind global supply chain designed to reach more people when and where they need them, and the scientific expertise to address some of the world's most enduring health challenges, access takes on deep meaning at Viatris.

We are headquartered in the U.S., with global centers in Pittsburgh, Shanghai and Hyderabad, India.

viatris.com

Why Viatris?

• LinkedIn Top 25 Companies in India
• Great Place to Work® CertificationTM in India
• Viatris India was ranked #1 in Pharma & among Top 20 Companies in Large Category in India at AmbitionBox Employee Choice Awards 2024
• Forbes' World’s Top Companies for Women 2024 List
• Forbes’ World’s Best Employer (fourth year in a row)
• TIME’s World’s Most Sustainable Companies 2024 List
• USA Today and Statista America’s Climate Leaders award list

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

• Access – Providing high quality trusted medicines regardless of geography or circumstance;
• Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
• Partnership – Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here’s how the IT System Administrator - Global Medical Affairs role will make an impact.

Veeva Medical CRM Engage, Veeva Vault MedComms, Medical Information Anju IRMS

The ideal candidate will possess deep technical knowledge and hands-on experience with these systems, along with a strong understanding of Medical Operations and GxP & 21CFR part 11 compliance.

Understanding and experience of AI is must-have and leveraging predictive/Generative or Agentic AI in Medical space is good to have. This role will involve providing technical leadership, system optimization, system architecture and ensuring seamless integration and functionality of our medical systems.

DUTIES AND RESPONSIBILITIES:

1. Serve as the primary technical expert for Veeva Medical CRM Engage, Veeva Vault MedComms, Medical Insights, Medical Data clouds (IQVIA, Veeva)
2. Serve as the primary technical expert for Medical Information Anju IRMS, and Patient Support Clozapine REMS digital platforms and Medical Websites based on Sitecore/Salesforce
3. Lead the implementation, configuration, and maintenance of these systems to support medical operations.
4. Lead Artificial Intelligence AI initiatives (POC and production scale-up) in Medical Space.
5. Collaborate with cross-functional teams including Medical Operations, IT, and external vendors to ensure system alignment with business needs.
6. Provide technical guidance and support for system integrations, data migrations, and upgrades.
7. Develop and maintain system documentation, including technical specifications, user guides, and SOPs.
8. Troubleshoot and resolve technical issues related to the supported systems, ensuring minimal disruption to medical operations.
9. Conduct training sessions and workshops for end-users to enhance system utilization and efficiency.
10. Stay current with industry trends and advancements in medical systems and technology to recommend improvements and innovations.
11. Ensure compliance with regulatory requirements GxP, 21CFR part 11 and company policies in all system-related activities.

QUALIFICATION:

1. Bachelor’s degree in Computer Science, Information Technology, Life Sciences, or a related field. Advanced degree preferred.
2. Minimum of 7-10 years of experience in a technical role supporting medical systems, with at least 5 years specifically working with Veeva Medical CRM Engage, MedComms, Anju IRMS, and Web portals digital platforms.
3. Strong understanding of medical operations processes and regulatory requirements.
4. Proven experience in system implementation, configuration, and maintenance.
5. Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
6. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
7. Experience with system integrations, data migrations, and upgrades.
8. Ability to manage multiple projects and priorities in a fast-paced environment.
9. Certification in Veeva systems is a plus.

TECHNICAL SKILLS:

• Proficiency in Veeva Medical CRM Engage, MedComms, Anju IRMS, and digital platforms.

• Knowledge of SQL, database management, and data analysis.

• Familiarity with medical data standards.

• Experience with cloud-based solutions and SaaS platforms.

• Understanding of GxP, 21 CFR Part 11, and other regulatory requirements.