IT Support Engineer

Job Title: Technical Support Engineer

Experience Level: 1-5 Years

Location: Ranchi, Jharkhand

Job Summary:

We are seeking a skilled and proactive engineer in who can provide Network Support, Windows Desktop Support, Microsoft 365 Infrastructure Support, and Server Administration Support to join our IT support and security team. The ideal candidate will have 1-5 years of hands-on experience in said mentioned support areas. This role is critical in maintaining the stability, security, and performance of our infrastructure.

Key Responsibilities:

- Monitor, troubleshoot, and support enterprise network infrastructure including LAN/WAN, firewalls, and switches.

- Support and maintain security policies, NAT, and VPNs.

- Administer and support Cisco switches, VLANs and Wi-fi routers.

- Collaborate with cross-functional to provide IT support across time zones.

- Maintain network documentation, diagrams, and standard operating procedures.

- Provide support for Windows desktop environments, including installation, configuration, and maintenance.

- Troubleshoot and resolve hardware, software, and network issues for end users.

- Manage and support mobile devices (iOS and Android) using Intune

- Support and configure Windows, Apple iOS and Android devices in a corporate environment.

- Provide support for Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune.

- Manage user identity and access through Azure Active Directory, including conditional access policies and MFA.

- Monitor M365 service health, investigate incidents, and resolve issues using Microsoft 365 Admin Center and PowerShell.

- Support hybrid environments integrating on-premises Active Directory with Entra ID.

- Collaborate with security teams to enforce compliance, data loss prevention (DLP), and threat protection policies.

- Assist in tenant-level configuration, license management, and service adoption strategies.

- Administer, monitor, and troubleshoot Windows Server (2012–2022)

- Knowledge of Hyper-V

- Knowledge in Deploy, configure, and maintain cloud services in Microsoft Azure .

- Working with teams on regular system updates, patch management, and vulnerability remediation.

- Ensure compliance with company security policies and industry best practices.

- Participate in on-call rotation and provide after-hours support as needed.

Required Qualifications:

- Minimum 1-5 years of experience in network support or administration.

- Knowledge with Cisco switches

- Proficiency in Cisco switching technologies and basic routing protocols.

- Good understanding of TCP/IP, DNS, DHCP, VPN, and network segmentation along with identity federation (e.g., ADFS, SSO).

- Experience with network monitoring and diagnostic tools (e.g., Wireshark).

- Proficiency in Windows OS (Windows 10/11) and Microsoft Office Suite.

- Experience with MDM platforms (e.g., Intune).

- Knowledge of iPhone and Android device configuration and support.

- - Proficiency in PowerShell scripting for automation and administration tasks.

- Experience with Microsoft Endpoint Manager (Intune), and Defender.

- Excellent problem-solving and communication skills.

Preferred Qualifications:

- Graduate in Any Discipline.

- Must be a local resident of Ranchi.

- Experience with cloud networking (AWS, Azure) is a plus.

- Familiarity with ITIL practices and ticketing systems.