It Support Engineer

Job Title

What is your Role?

• You will work in a multi-functional role with a combination of expertise in Software / Hardware / Networking Infrastructure, Storage, Virtualization, Customer Training, and Technical Support.
• You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
• Ensure network security, firewall configuration, VPN setup, and regular system patching for compliance and risk mitigation.
• Support and act as the escalation point for unresolved IT issues.
• Collaborate with cross-functional teams for IT needs in operations, software deployment, and system enhancements.
• Implement, manage, and support

  AI-based tools and infrastructure

  for process automation and IT optimization.
• Support

  Cloud services

  and platforms, ensuring secure access, backup, and integration with on-premise systems.
• Oversee installation, maintenance, and troubleshooting of

  Biometric systems

  used for authentication and attendance.
• Provide support and customization for

  HRIS, CRM, and ERP

  systems integrated within the organizations IT ecosystem.
• Configure and maintain

  networking hardware and software

  , including

  ports, LAN (Local Area Network), and Intranet connectivity

  across floors and locations.
• Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company.
• Perform scheduled preventive maintenance of computer systems.
• Implement cybersecurity (Proxy Network) measures and perform regular audits to ensure IT compliance and security.
• Participate in IT budgeting, planning, and policy development in coordination with senior management.
• Document all IT processes, technical procedures, and system configurations for audits and knowledge transfer.
• Oversee deployment, configuration, and optimization of servers (physical and virtual), storage, and network hardware for high availability and performance.
• Design and implement DR (Disaster Recovery) strategies, backup solutions, and high-availability frameworks to ensure zero data loss and minimum downtime.

Key Skills Required

• Infrastructure Planning & Deployment
• System Administration (DOS/Windows/MAC OS/iOS)
• Networking (LAN/WAN, ISP, VPN, Firewalls, Port Configuration)
• Virtualization & Cloud Management
• AI Systems Integration
• Biometric Devices Management
• HRIS, CRM and ERP Support
• LAN and Intranet Management
• Backup & Disaster Recovery
• ITIL Framework & Documentation
• Cybersecurity & Compliance
• Troubleshooting & Incident Management

Who you are

Education

• Keep yourself updated with the latest trends in Hardware and Software Infrastructure.
• Design highly available product deployment architecture, networking architecture, storage architecture, and virtualization architecture.
• Experience in troubleshooting hardware and software issues.
• Strong problem-solving attitude, cross-functional collaboration, proactive communication, crisis management, and stakeholder engagement.