IT Support Engineer

Come Innovate Motion with Us

We are seeking an IT Support Engineer responsible for managing end-user support, infrastructure support, and ERP support. This role involves providing technical guidance and advice on all JE client-related software and hardware. The engineer will interface with end users to gather IT requirements and coordinate actions, acting as the single point of contact for users. Additionally, the role includes collaborating with the regional team in Asia to communicate IT needs and implement corporate IT changes.

Your responsibilities will be to:

• End user support

• Support end users for endpoint devices, including PC, printer and scanner.
• Endpoint Move/Add/Change. Perform endpoint equipment setup and installation as per corporate standards (with Service Desk guidance)
• Provide onsite support for endpoint devices as directed by the Service Desk.
• Facilitate hardware maintenance activities, such as replacement of faulty parts, regardless of whether under warranty or not.

• Infrastructure Support

• Support for infrastructure equipment such as servers and network.
• Conduct equipment setup and installation as instructed and guided by corporate IT.
• Provide onsite support for infrastructure equipment, such as fault diagnosis, problem determination, patching and assisting corporate IT to remote support.
• Facilitate hardware maintenance activities, such as replacement of faulty parts and ensuring that equipment is covered under their respective maintenance services.

• Service Desk:

• Respond to incoming support requests via phone, email, chat, or ticketing system
• Log, prioritize, track incidents and service requests to resolution.
• Troubleshoot and resolve hardware, software, and network issues (Level 1 and 2 support).
• Assist in user account management (password resets, access control, onboarding/offboarding).
• Provide guidance on IT policies, procedures, and standard tools.
• Maintain detailed documentation of issues, solutions, and procedures.

• Start a Day:

• Conduct periodic activities to check system health, logs and availability on a daily basis.
• Perform checking of backup status and the switching of backup media, such as tapes, as required.
• Address incoming support requests via phone, email, chat, or ticketing system
• Escalate unresolved incidents to higher-level support teams, following proper procedures.

Video Conference Support:

• Support and maintenance of the local video conference systems.
• Set up and upgrade as instructed by corporate IT.
• Handling of call setup and monitoring.
• In the event of a problem, act as the onsite eyes and hands for corporate IT to provide troubleshooting help and access to the systems.

Our requirements:

• Qualification: Bachelor’s degree in information technology or related with 3 to 5 years of relevant experience in the manufacturing industry.
• Setup and installation of a new PC. Inclusive of data transfer and configuration of user credentials on PC.
• Excellent communication skills and interpersonal skills

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• Ability to work independently and as part of a team.
• Strong organizational and communication skills.

What we offer:

• Top-industry compensation and benefits package
• A unique opportunity to develop professionally; innovate & create
• Independent and interesting role where you contribute to driving business success
• A truly international work context

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse, and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity, or religious background. We are committed to