IT Support Engineer

IT Support Engineer

Location:
Office/Unit No. 10, 11, and 12, 4th Floor, AARNA 673, Kalali Rd, Opp. DPS, Kalali, Vadodara, Gujarat 390012 Contact: 87589 56243

Shift Timing:

• Night Shift

Responsibilities :

• Efficient Ticket Handling for Customer Satisfaction: Manage tickets proficiently to ensure optimal customer satisfaction upon resolution.
• Comprehensive Troubleshooting: Identify and resolve issues concerning Desktop/Laptop Hardware, Network, Operating Systems, and Software through systematic troubleshooting.
• Server Configuration and Maintenance: Configure and maintain Windows Servers, AWS servers, and various software utilities for seamless operations.
• Flexible Shift Work: Ability to work in 24×7 rotating shifts, ensuring continuous support and system availability.
• Network Infrastructure Management: Configure, manage, and troubleshoot Firewall, Network Switches, and Cisco switches configurations for smooth network operations.
• VPN and VLAN Management: Maintain and troubleshoot VPNs, VLANs, and other network configurations for secure and efficient communication.
• Server Backup and Maintenance: Manage Server Backups, Patches, routine tasks, and data restoration to safeguard against data loss and system downtime.
• Emergency Support: Provide remote and in-office emergency support during non-office hours to address critical issues promptly.
• Telephony Configuration: Configure and troubleshoot IP Phones and VOIP systems for seamless communication.
• Active Directory Management: Manage Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy, and User rights assignments for efficient user management.
• Email Configuration and Migration: Configure and migrate users and mailboxes in Active Directory, Exchange, and Office 365 for streamlined email communication.
• Web Server and Database Management: Configuration and Management of IIS and SQL Servers for efficient web hosting and database management.
• Virtualization Platform Administration: Administer and Manage Virtual Machines through Hyper-V and other virtualization platforms for resource optimization.
• Effective Communication: Communicate effectively with local and overseas users while providing remote support to ensure clarity and understanding.
• Mail Gateway Configuration: Manage mail gateway configurations to enhance email security and efficiency.
• Proactive Monitoring: Proactively monitor Server Logs/Resources to prevent outages and ensure continuous system availability.
• Skills Required:
• Networking Proficiency: Strong grasp of core networking principles including LAN/WAN, TCP/IP, VPN, Wireless, and Firewalls.
• Active Directory Expertise: Proficiency in Active Directory, DHCP, DNS, IIS, and Group Policies for efficient user and system management.
• Quick Learner and Self-Motivated: Ability to quickly grasp new technologies, self-motivated with a proactive attitude toward issue resolution and technology learning.
• Team Player with Strong Customer Service Skills: Collaborative team player with excellent customer service, comprehensive problem-solving, and troubleshooting skills. Attention to detail in communication (both oral and written) is essential for effective collaboration and support delivery.

Job Type: Full-time

Experience: 1 year (Preferred)
Work Location: In person