Posted:17 hours ago|
Platform:
On-site
Full Time
Skills and Qualifications
2+ years of experience in IT or application support (Level 1 or Level 2).
Strong troubleshooting and problem-solving skills.
Familiarity with CRM, ERP, or healthcare systems (Salesforce Health Cloud, AWS preferred).
Excellent communication and coordination abilities.
Comfortable working in cross-functional and fast-paced environments.
Experience in healthcare or insurance domains (claims, payers, provider systems).
Basic knowledge of SQL or data investigation.
Prior exposure to ticketing tools like Jira.
Understanding of system integrations and workflows.
Shift: Primarily US business hours (with up to 2 hours overlap with offshore teams for handoff and coordination). Pacific time zone
Availability: Must be able to handle critical operational incidents and communicate updates promptly.
Zimetrics
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