IT Support Engineer

Job title: IT Support Engineer Job description: The IT Support Engineer must ensure proper function and execution of the IT Departments operations and systems. He/she manages support and triage of tickets, troubleshooting issues to resolution, or transfer to an appropriate resource in a timely manner. Must work collaboratively with the managers to identify opportunities for improvement.

Responsibilities:

• Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by system end-users.
• Field incoming support requests via telephone, email, and ticket portal to ensure courteous, timely, and effective resolution of client end-user issues during high volume times.
• Track issues through resolution, within agreed time limits.
• Communicate and translate technical information to non-technical end-users; maintain communication and monitor incident through resolution.
• Serve as an essential point of contact for the IT Service Desk assuring proper responsiveness to customers.
• Follow-up with clients to ensure their IT systems are fully functional after troubleshooting.
• Participate in technology management projects to deliver Tangibles, including but not limited to configuring and deploying end-user PC desktop hardware, software, and peripherals.
• Adhere to IT department strategies, processes, policies, and procedures.
• Provide weekly, monthly reporting to upper management.
• Provide out-of-hours support when required (on-call hours).
• Identify opportunities for reducing costs and increasing value.
• Writes and maintains the firms technology assets, SOP (Standard Office Procedures), and governance policies.

Qualification/Requirements:

• Preferred bachelors degree in IT or related field of education, training, and /or experience required.
• 0-2 years of IT Help Desk support.
• Hands-on experience with Windows / Linux environments.
• Experience on improving the performance of laptops/desktop.
• Good understanding of networking concepts and Windows server environments.
• Experience or knowledge on Windows Administration.
• Configuring and troubleshooting printers.
• Experience with Office 365, SharePoint, OneDrive, MS Teams, and other MS products.
• Experience or knowledge of Azure would be an added advantage.
• An understanding of IT change management best practices will be desired but not mandatory.
• Ability to work independently and in a team with limited guidance and supervision.
• Analytical and Problem-solving skills.
• Excellent oral, written, presentation, and interpersonal communication skills.
• Strong organizational skills and high attention to detail.

NOTE: Graduates from 2021 or 2022 who are eager to learn and develop in the field of IT support are encouraged to apply. We welcome individuals who are motivated to grow and expand their skills.

Number of direct reports: 1+

Location: Hyderabad.

How to apply?

All the necessary documents must be sent to: Mr. Madan Mohan / Ms. Deepthi E-mail ID- madan@ognigroup.com / deepthi@ognicapital.com WhatsApp- +91-9701531767

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹245,000.00 per year

Benefits:

• Health insurance

Shift:

• Day shift
• Morning shift

Ability to commute/relocate:

• Jubilee Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Work Location: In person