IT Support & Device Management Specialist (MDM)

The IT Support Device Management Specialist (MDM) plays a key role in maintaining the organization s IT infrastructure and ensuring the secure and efficient management of all endpoints, including mobile devices, laptops, and desktops. This role focuses on delivering technical support, deploying and managing Mobile Device Management (MDM) solutions, and enforcing device policies to support security, compliance, and operational efficiency.

Roles and Responsibilities:

o Administer and maintain Mac and PC environments, including mobile devices.

o Deploy and manage Mobile Device Management (MDM) software (such as Jamf, Kandji, Intune).

o Oversee device lifecycle management: enrolment, patching, OS updates, and inventory tracking.

o Maintain and monitor network infrastructure switches, Wi-Fi, firewalls, VPNs, and VOIP phone systems.

o Troubleshoot and resolve hardware, software, and network issues.

o Implement and manage IT service desk / ticketing system, with clear escalation paths.

o Manage IT assets and ensure up-to-date inventory records.

o Assist with Business Central support and systems integration across devices.

o Provide support for staff onboarding/offboarding (device setup, account access, security).

o Develop and document IT procedures and standards.

Key Skills Required:

o Experience managing MDM platforms and multi-device environments (Mac, PC, mobile).

o Strong understanding of networking fundamentals (LAN, Wi-Fi, VPN, switches, VOIP).

o Proficiency with IT management tools (ticketing systems, asset tracking, RMM).

o Knowledge of cybersecurity best practices for endpoint protection.

o Hands-on experience supporting Business Central (Microsoft Dynamics 365) workflows.

Preferred Qualification and Experience:

o bachelors degree in IT, Computer Science, or related field.

o 1 3 years of experience in an IT Admin / IT Systems Manager role.

o Strong written and verbal communication skills in English.

o Ability to efficiently troubleshoot and resolve technical issues.

o Strong organisational and communication skills.

o Detail-oriented with a proactive approach to system management.

Reports to: Lead Programmer

Department:IT

What you'll Get Working with LEDFlex:

o Be part of a collaborative and innovative work environment.

o Gain exposure to all stages of product development and management.

o Work on exciting projects that make a real impact in the market.

o Opportunities for professional growth and skill development.

o Will have a Competitive Salary (depending on experience, negotiable).

o Desirable Working Hours: Monday to Friday, 10:00 AM - 7:00 PM, 5:00 PM - 2:00AM with a one-hour lunch break.

o Annual Leave: As per labour laws.

o Opportunity to work in a dynamic and supportive team environment with room for personal and professional growth.