IT Support Associate

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Company Overview:

We are a dynamic software and content creation company headquartered in Scotland, UK, with a talented development and production team based in Pune, India. We specialise in creating high-quality Architectural digital experiences and producing immersive visual content. We foster a collaborative; international working environment focused on innovation and quality.

Role Summary

IT Support Associate

Key Responsibilities

• Technical Skills:

  Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Office 365, and VPN.

• Scripting:

  Familiarity with scripting languages like PowerShell or Python.

• Server & Network Management:

  Administer Windows Server environments, including managing Active Directory, DNS, DHCP, and VPN connections.

• Hardware & Software Support:

  Install, configure, and troubleshoot PCs (Windows 7 and above), software, antivirus, printers, and network devices.

• User & System Management:

  Configure and manage user profiles and accounts in Office 365 and Outlook. Implement and maintain security policies across all systems.

• Network Troubleshooting:

  Diagnose and resolve LAN/WAN, wireless, and VPN connectivity issues efficiently.

• Backup & Storage:

  Manage data backup solutions and configure Network Attached Storage (NAS) for data storage.

• Inventory Management:

  Maintain accurate records of all IT inventory and spare parts.

• Security & Maintenance:

  Administer firewalls and antivirus systems. Apply software patches and updates regularly to ensure system security and stability.

• Embrace Scripting:

  Utilize scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and streamline system configurations.

• Champion Change & Innovation:

  Actively identify and implement improvements to IT systems and workflows to enhance productivity.

• Implement Proactive Maintenance:

  Develop and execute a comprehensive maintenance schedule for all hardware, including PCs, laptops, and the physical storage server.

• Boost Performance:

  Proactively identify and resolve performance bottlenecks, particularly for high-end workstations and render farms.

• Linux Support:

  Provide basic support and troubleshooting for Linux systems.

Essential Skills & Qualifications

• Experience:

  3+ years in IT support, system administration, or a related role.

• Troubleshooting:

  Proven experience in network troubleshooting, hardware support, and using security tools.

• Communication:

  Excellent problem-solving and communication skills, with the ability to clearly explain technical issues to non-technical users.

• Proactive Mindset:

  A strong aptitude for proactive maintenance and performance optimization.

Education & Certifications

• Education:

  Bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience.

• Certifications:

  Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are highly desirable.

Added Advantages

• Experience with Microsoft Azure cloud services.
  
• Familiarity with version control tools like Fork or other Git clients.
  
• Experience with render farm management or 3D software (e.g., Autodesk Maya, 3ds Max, Blender, V-Ray, Corona Renderer).
  

Personal Attributes

• Problem-Solver:

  A natural curiosity and a drive to solve complex technical challenges.

• Adaptable:

  Ability to adapt to new technologies and changing business needs.

• Detail-Oriented:

  Meticulous in managing inventory, performing maintenance, and documenting processes.

What We Offer

• A challenging and rewarding role in a fast-paced and innovative environment.
  
• Opportunities for continuous learning and professional development.
  
• The chance to work with a dedicated and talented team.
  
• A competitive salary and benefits package.