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Hemmersbach
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IT Support Associate

IT Support Associate

4 - 5 years

|

5 - 6 Lacs

Posted:1 hour ago| Platform:

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Skills Required

ticketing hardware support access management analytical network troubleshooting active directory management troubleshooting it infrastructure services software troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responding to technical queries (phone, e-mail or ticketing system)
IT troubleshooting Software Hardware support
diagnosing IT problems and assisting users, troubleshooting and/or escalating more complex topics to resolving teams Ticket management: managing and prioritizing IT tickets to ensure efficient resolution by following global standards
User access management: managing users accesses via Active Directory and internal platforms
Documenting activities: ensuring internal knowledge base is up to date by drafting articles documenting troubleshooting steps.

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