It Service Desk Analyst

Frontier

1 - 3 years

1 - 3 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

it helpdesk it service desk itsm tools windows os helpdesk service request oem coordination ticketing tools vendor coordination incident management it support sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: IT Service Desk Analyst

Department:

Job Summary:

IT Service Desk Analyst

Key Responsibilities:

Serve as the
first point of contact
for users seeking technical assistance via phone, email, or
service management tools (Sapphire, SAP, CRM).
Diagnose and resolve technical hardware and software issues
by coordinating with OEM, Vendor & Customer.
Escalate unresolved issues
to higher-level support teams when appropriate.
Track, route, and redirect problems to correct resources.
Follow up with users to ensure complete resolution of issues.
Maintain accurate records of user interactions, problems, and steps taken in the service desk ticketing system.
Support onboarding and offboarding processes, including preparing IT equipment.
Educate users
on standard applications and IT policies.
Contribute to internal knowledge base and documentation.

Required Skills and Qualifications:

13 years of experience in a service desk/help desk role.
Strong understanding of Windows OS, Microsoft Office Suite, and remote support tools.
Familiarity with ITSM tools such as
Sapphire, SAP, CRM or similar.
Excellent problem-solving and communication skills.
Ability to multitask, prioritize, and manage time effectively.
Customer-focused with a positive, helpful attitude.

More Jobs at Frontier

Head Business Finance

Bengaluru

10 - 15 yrs

INR 35 - 65 Lacs

L2 VMware administrator

Chennai

3 - 6 yrs

INR 5 - 7 Lacs

Sales Specialist

Chennai

Experience: Not specified

INR 6 - 8 Lacs

Presales Solution Architect

Hyderabad, Chennai, Bengaluru

5 - 7 yrs

INR 18 - 20 Lacs

Senior Talent Acquisition Specialist

Bengaluru

4.0 - 9.0 yrs

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.