Job Description: IT Service Desk Analyst Job Location : Bangalore Microsoft Endpoint Manager. AWS workspace, Microsoft Endpoint Manager. Zoom VC., Security Appliance. Excellent communication skill. Strong command over English language, Health insurance Provident fund
Job Description: IT Service Desk Analyst / Engineer Job Location : Bangalore Roles and Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users. Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Route problems to internal 2nd and 3rd level IT support staff. Resolve help desk issues including troubleshooting hardware and software issues Perform user administration duties Support other IT staff to increase technical and operational capability. Share subject matter expertise across the team to enhance team effectiveness and ensure quality of support activities. Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. Support multiple platforms including desktops, laptops, mobile devices, and VC equipment. Always adhere to the firms IT security policies and best practices. Ability to manage, prioritize tasks and able to work under pressure Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Who Are We Looking For? (Eligibility): Degree or Diploma holder in IT Computer studies field. Willingness and ability to be on call as per regional instruction. A minimum of 3 years of experience with Support Analyst, or related field A minimum of 3 years of experience in Windows Operating systems (Win7 & Win10) Good experience in supporting production applications hosted on Amazon Web Services, Azure/Intune. Knowledge and Experience in Active Directory and Exchange Server Good working knowledge of MS OFFICE (Including MS Project and Vision) Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Experience with working on ITSM tools Experience with SharePoint support. Experience with Intune. Excellent communication skill. Strong command over English language Ability to work well with people Good Customer Service Skills Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience. Preferred Qualifications (Bonus to have). Experience in supporting Microsoft Endpoint Manager. AWS workspace, Microsoft Endpoint Manager. Zoom VC. Security Appliance.