IT Ops Support Specialist

Job Description

At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care about you, about our clients, and about our communities. Here, you ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you ll have fun while solving complex and interesting business challenges. The Information Technology (IT) Operations Support Specialist is responsible for providing the highest level of escalated support and care for the firm s software applications, while also serving as a key technical troubleshooting resource for internal teams, business units, and vendor partners. This role involves remote support of the client/server application environment, including application maintenance, research, documentation, testing, deployment, and automation solutions. Additionally, the engineer will apply diagnostic techniques to identify and resolve issues, investigate root causes, engage with vendors, and fully own incidents through resolution. They will support high-level projects to launch new applications, upgrade existing systems, and manage technology transitions, ensuring optimal use of the latest advancements for their designated business groups. Through excellent customer service, this role acts as a liaison between customer groups and IT teams, ensuring seamless incident and service request management. Individuals who thrive at Moss Adams exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus. Responsibilities: Responsible for driving incident resolution with full ownership post triage by the team for designated business groups Facilitate and process Service Requests and participate in project planning and coordination for their business group Monitor and communicate impacts and trends related to assigned business groups Maintain current knowledge of relevant technologies by participating in all stages of the lifecycle Manage individual capacity and balancing time between operations and initiatives, meeting expectations for ongoing resourcing processes Assist and collaborate with Tier 3 teams in problem and major incident management activities specifically identification, research, and initial vendor contact Participate in testing new technologies for impact analysis and transition to support operations Understand, interpret and meet or exceed expectations for KPIs, SLAs and other IT Service performance metrics for performance, self-development and growth Qualifications: Bachelor s degree required Minimum of 2 years of related experience required; experience in a professional services environment and/or technical support role with strong remote support experience in an enterprise environment preferred Knowledge of ITIL Foundation required; ITIL Foundation certification preferred Strong troubleshooting, analytical and problem-solving skills with proven ability to deliver results to remediate and resolve issues Proven ability to work effectively as a team member and as a self-motivated individual contributor delivering high quality work on time and with minimal supervision Proven ability to embrace and adapt to technology and business environment continual changes in order to ensure customer experience and adoption Moss Adams is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. . Certain jurisdictions in the United States require employers to disclose the pay range in job postings. This is the typical range of pay for the position. Actual compensation may depend on factors such as qualifications, work experience, skills, and geographic location. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.