Job
Description
At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care about you, about our clients, and about our communities. Here, you ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you ll have fun while solving complex and interesting business challenges. Application Support Engineers at Moss Adams are responsible for the highest level of escalated support and care for the firm s software applications. This role will provide remote support of the client/server application environment including responsibility for application maintenance, research, documentation, testing, deployment, and creating automating solutions. Application Support Engineers also provide high level project support to launch new applications, upgrade existing systems, and facilitate the inclusion or retirement of new technologies through combinations. Individuals who thrive at Moss Adams exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus. Responsibilities: Provide remote technical support by researching and resolving problems related to the use of applications for end users, work with vendors to diagnose root causes, and resolve escalated issues Evaluate, install, configure, and deploy new applications/technologies, and monitor or enhance existing applications throughout the enterprise Liaise with Project Management Office and other Information Technology (IT) teams to initiate Work Efforts that enrich supported application functionality Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of tasks Proactively communicate with business units and their leadership to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business Document current processes and procedures along with building, contributing, and maintaining knowledgebase articles for the firm s systems Develop subject matter expertise in applications used by one or more business unit(s) Participate in knowledge sharing with all IT teams to train and develop team members to more efficiently resolve incidents Participate in scheduling rotation for providing after hours on-call escalation support to end users Qualifications: Bachelor s degree or equivalent experience required; emphasis in Computer Science or related field preferred Minimum of 2 years of related experience required; experience in a professional services environment preferred Experience providing application and end-user support services Experience in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), SharePoint, Dynamics CRM, tax, audit, and accounting applications, and/or ERP systems Experience troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, printers), working with automated help desk systems, Active Directory user administration, application deployment, and QA testing processes Strong verbal and written communication skills including the ability to articulate complex issues to internal clients and vendors Ability to collaborate and work effectively across teams while building trusted relationships and positively influencing others Self-directed professional with strong interpersonal skills Effective time management and organizational skills, proven ability to prioritize while simultaneously managing numerous project/processes often under tight deadlines Proven commitment to providing exceptional client service and foster a high degree of end user satisfaction through the delivery of quality and timely service Ability to convey technical issues and material to non-technical audience Ability to travel as needed, approximately 5%
