Position Overview The Junior Analyst will acquire subject matter expertise on Optimum s products and work as a liaison between Optimum s account managers and the solutions delivery teams. This role will have key participation in the implementation of products for new accounts as well as the development of new features in various product lines across our network development solutions. The responsibility will span Optimum s global accounts. The job will be based in Noida, India. Key Responsibilities Acquire a deep understanding of the assigned Optimum product line. Work closely with our account managers in understanding feature requests and analyzing the impact on existing features. Develop requirement specifications and acceptance tests for customer-specific features and functionality, including dashboards, reports, and other business requirements. Coordinate with the engineering teams on new system functionality. Test new features and reports before & after system deployments. Support customer implementations of products by updating configurations, creating ad-hoc reports, providing guidance to users etc. Create documentation for users to help them effectively use Optimum s solutions. Our systems are used by Corporate, Field and Dealer users. Analyze user actions and generate metrics on product usage, use the metrics to identify user training needs or propose new features in the product lines. Desired qualifications and experience Bachelor s degree in any stream with experience in: Collaborating with customer-facing and technical teams, analyzing impact of changes and new features; and creating requirement specifications. Creating test cases for documented requirements and conducting testing to validate developed features. Work experience of 1-2 years with at least 0.5 years as a business analyst. Excellent verbal and written English language skills. Experience working with the agile and waterfall lifecycles and understanding how a business analyst can participate effectively in the process. Automotive industry experience will be beneficial. Must be proficient in MS Office tools like Word, Excel, and PowerPoint.

Job Description At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Engineer - Applications Support is a specialist role that requires deep understanding of the supported applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is assisting users through resolving their queries or issues, raised using the organizations ticketing platform or other supported channels. For issues that require deeper technical knowledge or access to code, this role will initially escalate the tickets to higher levels of support but is expected to acquire technical skills and be able to support at all levels in due course. When issues are resolved, this role will participate in validating the resolution in pre-production and production environments. Key Responsibilities Receive issues and requests through the organizations ticketing system. (Log tickets when issues are reported through alternate supported channels). Timely Incident acknowledgement and response. Carry out classification of support tickets and prioritize for resolution. Providing functional clarification and responses to the end users queries. Issue analysis and timely closure of tickets, within defined turnaround times. Issue investigation and resolution (or workarounds) through querying the databases. Forward identified bug reports to next level of support and provide functional workarounds to the users. Ticket / case escalation to the next level of support, as necessary. Assist the next level of support in issue resolution by coordinating with end users. Document the resolutions provided, to build a knowledge base over a period of time. Desired Qualifications And Experience Ability to quickly learn the features and functionality of applications. Ability to query databases and use tools to guide users in resolving issues. 1-2 years overall experience in a professional services organization, with primary focus on using and working with IT systems. Experience in a customer facing Application support role. Excellent written, presentation, and oral communication skills. Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server OR web application testing. Exposure to any public cloud environment, preferably Azure. Education Bachelor's degree in engineering or computer science or a related field Other Attributes Knowledge of automotive sales and business processes desirable Strong customer service orientation Analytical, troubleshooting, and problem-solving skills Focus on maintaining detailed documentation Experience working in a team-oriented, collaborative environment Must be proficient in MS Office tools like Word, Excel, and PowerPoint Able to work in assigned shifts, with structured handovers at start and end of shift (ref:hirist.tech) Show more Show less

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Infrastructure Engineer will be responsible for maintaining Optimum's server and end-user infrastructure and work on initiatives to enhance the performance, reliability, and security of assets on the Amazon cloud. The position is based in Noida, India and will collaborate with infrastructure and Infosec team members based out of Optimum's other locations (Ahmedabad, India and Los Angeles, USA). Key Responsibilities AWS Infrastructure Management : Provision, configure, and monitor cloud infrastructure on AWS, ensuring high availability, performance, and security. Server Administration : Manage and maintain Windows and Linux servers, including patching, backup, and troubleshooting. Resource Optimization : Continuously review cloud resource utilization to optimize performance and reduce costs. Monitoring & Incident Response : Set up and manage monitoring tools, respond to alerts, and troubleshoot infrastructure issues. Security & Compliance : Ensure compliance with security policies, manage SSL certificates, and support access control mechanisms. Collaboration & Automation : Work with DevOps and Security teams to implement automation, infrastructure-as-code (IaC), and best practices. Office 365 Administration : Oversee O365 services, user management, and security settings. Desired Qualifications & Experience Bachelor's degree in engineering or a related field, with 35 years of experience managing cloud infrastructure. Cloud operations certification is a plus. Hands-on experience with AWS services such as EC2, S3, IAM, VPC, and CloudWatch. Strong knowledge of Windows and Linux server administration. Experience with cloud cost optimization strategies. Familiarity with Infrastructure-as-Code tools (Terraform, CloudFormation) is a plus. Strong English communication skills and proficiency in MS Office (Word, Excel, PowerPoint). Preferred Certifications AWS Certified SysOps Administrator Associate AWS Certified Solutions Architect Associate (ref:hirist.tech) Show more Show less

Database Administrator At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with the opportunity to manage high-impact business solutions. Position Overview The Database Administrator (DBA) will acquire a functional understanding of all Optimum products and develop expertise on designs of databases. This role will have key participation in database design and management activities to maintain performance of running products and features as well as ensuring optimal performance of new features developed for various product lines across our network development solutions. The job will be based in Noida, India. Key Responsibilities Understand current database designs and database deployment architectures for all product lines. Review and propose steps for optimal database response, train and advise development and support teams in appropriate data handling techniques covering security, design, collection, query and storage. Track resource utilization, collect performance metrics and tune server configuration for optimal performance. Prepare and execute database management processes, including but not limited to patching, maintenance plans, performance review plans, self-audits etc. Prepare and maintain documentation relevant to data models for all product lines. Prepare and maintain documentation relevant to data management e. data flows and integration, data security policies and procedures etc. Prepare and maintain documentation relevant to database administration e. disaster prevention and recovery processes and policies, access control, maintenance schedules etc. Report status of data management and database administration activities and checklists in reviews with senior management. Periodically identify risks and challenges, define mitigation and plans for continuous improvement in services. Review and execute DDL and DML scripts on production environments, maintain logs of changes; manage access to test and production databases. Participate in incident management and RCAs. Plan and execute approved activities in consultation with senior IT management. Keep track of industry standards and emerging tools, techniques and practices and make appropriate recommendations for implementation. Desired Qualifications And Experience Bachelors degree or equivalent with experience in administering Microsoft SQL Server databases hosted on cloud and RDS (on AWS) / managed services on any public cloud. Work experience of 4- 6 years with 3 - 5 years as a Microsoft SQL Server DBA. Experience working with product development teams and understanding of the role a DBA plays in maintaining application performance and availability. Automotive domain experience will be beneficial. Must be proficient in MS Office tools like Word, Excel, and PowerPoint. (ref:hirist.tech) Show more Show less

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solutions. Position Overview An AI Engineer at Optimum Info will understand challenges faced by users of Optimums solutions and develop machine learning and deep learning models to address the challenges. The engineer will also develop the necessary interfaces to integrate the developed models with business applications. To achieve this the engineer will acquire a deep understanding of the business, the datasets, and the processes. The engineer will collaborate with other technical teams for deployment of developed solutions. Key Responsibilities This list is indicative of the knowledge, skill, and/or ability required. As software development and validation technologies continue to evolve, it is expected that the AI engineer will constantly research, identify and adopt the best tools and practices for ensuring high quality software product releases. Understand given problem statements and analyze related data sets Identify solution design options, build models and conduct POCs Collect model performance data and compare with benchmarks Present effective data visualizations and feasible options along with recommendations to senior management Develop integration with business applications Collaborate with business analysts, application developers, QA and configuration engineers for integration with Optimums products, validation and deployments Define deployment architectures and estimate infrastructure needs for cloud deployments Create technical documentation for work products delivered Research new developments in the field and propose how Optimums products may leverage them to provide added value to users Desired Qualifications And Experience A bachelors or masters degree in engineering with 3+ years of experience including : Expert level knowledge of Python, API development and consumption Knowledge of algorithms and the mathematical basis, and techniques for evaluating model performance Machine learning and deep learning libraries for Python Data extraction and persistence using RDBMS and NoSQL databases Cloud infrastructure and deployment for scale (including containerized deployment) Agile/SCRUM environment Configuration management tools like Git, TFS/Azure DevOps etc. Good verbal and written English language skills Demonstrable experience of having developed and evaluated models, through to business application integration and production deployment Alternatively, holders of other graduate degrees with demonstrable equivalent experience will also be considered Certifications Machine learning and deep learning certifications from industry recognized institutions are desirable (ref:hirist.tech) Show more Show less

Job Description At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Engineer - Applications Support is a specialist role that requires deep understanding of the supported applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is assisting users through resolving their queries or issues, raised using the organization's ticketing platform or other supported channels. For issues that require deeper technical knowledge or access to code, this role will initially escalate the tickets to higher levels of support but is expected to acquire technical skills and be able to support at all levels in due course. When issues are resolved, this role will participate in validating the resolution in pre-production and production environments. Key Responsibilities Receive issues and requests through the organization's ticketing system. (Log tickets when issues are reported through alternate supported channels). Timely Incident acknowledgement and response. Carry out classification of support tickets and prioritize for resolution. Providing functional clarification and responses to the end users' queries. Issue analysis and timely closure of tickets, within defined turnaround times. Issue investigation and resolution (or workarounds) through querying the databases. Forward identified bug reports to next level of support and provide functional workarounds to the users. Ticket / case escalation to the next level of support, as necessary. Assist the next level of support in issue resolution by coordinating with end users. Document the resolutions provided, to build a knowledge base over a period of time. Desired Qualifications And Experience Ability to quickly learn the features and functionality of applications. Ability to query databases and use tools to guide users in resolving issues. 1-2 years' overall experience in a professional services organization, with primary focus on using and working with IT systems. Experience in a customer facing IT support role. Excellent written, presentation, and oral communication skills. Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server OR web application testing. Exposure to any public cloud environment, preferably Azure. Education Bachelor's degree in engineering or computer science or a related field Other Attributes Knowledge of automotive sales and business processes desirable Strong customer service orientation Analytical, troubleshooting, and problem-solving skills Focus on maintaining detailed documentation Experience working in a team-oriented, collaborative environment Must be proficient in MS Office tools like Word, Excel, and PowerPoint Able to work in assigned shifts, with structured handovers at start and end of shift (ref:hirist.tech) Show more Show less

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Infrastructure Engineer will be responsible for maintaining Optimum's server and end-user infrastructure and work on initiatives to enhance the performance, reliability, and security of assets on the Amazon cloud. The position is based in Noida, India and will collaborate with infrastructure and Infosec team members based out of Optimum's other locations (Ahmedabad, India and Los Angeles, USA). Key Responsibilities AWS Infrastructure Management : Provision, configure, and monitor cloud infrastructure on AWS, ensuring high availability, performance, and security. Server Administration : Manage and maintain Windows and Linux servers, including patching, backup, and troubleshooting. Resource Optimization : Continuously review cloud resource utilization to optimize performance and reduce costs. Monitoring & Incident Response : Set up and manage monitoring tools, respond to alerts, and troubleshoot infrastructure issues. Security & Compliance : Ensure compliance with security policies, manage SSL certificates, and support access control mechanisms. Collaboration & Automation : Work with DevOps and Security teams to implement automation, infrastructure-as-code (IaC), and best practices. Office 365 Administration : Oversee O365 services, user management, and security settings. Desired Qualifications & Experience Bachelor's degree in engineering or a related field, with 3-5 years of experience managing cloud infrastructure. Cloud operations certification is a plus. Hands-on experience with AWS services such as EC2, S3, IAM, VPC, and CloudWatch. Strong knowledge of Windows and Linux server administration. Experience with cloud cost optimization strategies. Familiarity with Infrastructure-as-Code tools (Terraform, CloudFormation) is a plus. Strong English communication skills and proficiency in MS Office (Word, Excel, PowerPoint). Preferred Certifications AWS Certified SysOps Administrator - Associate AWS Certified Solutions Architect - Associate (ref:hirist.tech) Show more Show less

At Optimum Info At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our Sharp Cultural Focus On Outstanding Customer Service And Employee Empowerment Is Core To Our Growth And Success. As a Growing Company, We Offer Incredible Opportunities For Learning And Growth With Opportunity To Manage High-impact Business Overview An AI Engineer at Optimum Info will understand challenges faced by users of Optimums solutions and develop machine learning and deep learning models to address the challenges. The engineer will also develop the necessary interfaces to integrate the developed models with business applications. Responsibilities To achieve this the engineer will acquire a deep understanding of the business, the datasets, and the processes. The engineer will collaborate with other technical teams for deployment of developed Responsibilities : This list is indicative of the knowledge, skill, and/or ability required. As software development and validation technologies continue to evolve, it is expected that the AI engineer will constantly research, identify and adopt the best tools and practices for ensuring high quality software product releases. Understand given problem statements and analyze related data sets Identify solution design options, build models and conduct POCs Collect model performance data and compare with benchmarks Present effective data visualizations and feasible options along with recommendations to senior management Develop integration with business applications Collaborate with business analysts, application developers, QA and configuration engineers for integration with Optimums products, validation and deployments Define deployment architectures and estimate infrastructure needs for cloud deployments Create technical documentation for work products delivered Research new developments in the field and propose how Optimums products may leverage them to provide added value to qualifications and experience : A bachelors or masters degree in engineering with 3+ years of experience including : Expert level knowledge of Python, API development and consumption Knowledge of algorithms and the mathematical basis, and techniques for evaluating model performance Machine learning and deep learning libraries for Python Data extraction and persistence using RDBMS and NoSQL databases Cloud infrastructure and deployment for scale (including containerized deployment) Agile/SCRUM environment Configuration management tools like Git, TFS/Azure DevOps etc. Good verbal and written English language skills Demonstrable experience of having developed and evaluated models, through to business application integration and production deployment Alternatively, holders of other graduate degrees with demonstrable equivalent experience will also be : Machine learning and deep learning certifications from industry recognized institutions are desirable (ref:hirist.tech) Show more Show less

Job Description At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Engineer - Applications Support is a specialist role that requires deep understanding of the supported applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is assisting users through resolving their queries or issues, raised using the organization's ticketing platform or other supported channels. For issues that require deeper technical knowledge or access to code, this role will initially escalate the tickets to higher levels of support but is expected to acquire technical skills and be able to support at all levels in due course. When issues are resolved, this role will participate in validating the resolution in pre-production and production environments. Key Responsibilities Receive issues and requests through the organization's ticketing system. (Log tickets when issues are reported through alternate supported channels). Timely Incident acknowledgement and response. Carry out classification of support tickets and prioritize for resolution. Providing functional clarification and responses to the end users' queries. Issue analysis and timely closure of tickets, within defined turnaround times. Issue investigation and resolution (or workarounds) through querying the databases. Forward identified bug reports to next level of support and provide functional workarounds to the users. Ticket / case escalation to the next level of support, as necessary. Assist the next level of support in issue resolution by coordinating with end users. Document the resolutions provided, to build a knowledge base over a period of time. Desired Qualifications And Experience Ability to quickly learn the features and functionality of applications. Ability to query databases and use tools to guide users in resolving issues. 1-2 years' overall experience in a professional services organization, with primary focus on using and working with IT systems. Experience in a customer facing IT support role. Excellent written, presentation, and oral communication skills. Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server OR web application testing. Exposure to any public cloud environment, preferably Azure. Education Bachelor's degree in engineering or computer science or a related field Other Attributes Knowledge of automotive sales and business processes desirable Strong customer service orientation Analytical, troubleshooting, and problem-solving skills Focus on maintaining detailed documentation Experience working in a team-oriented, collaborative environment Must be proficient in MS Office tools like Word, Excel, and PowerPoint Able to work in assigned shifts, with structured handovers at start and end of shift (ref:hirist.tech) Show more Show less

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Infrastructure Engineer will be responsible for maintaining Optimum's server and end-user infrastructure and work on initiatives to enhance the performance, reliability, and security of assets on the Amazon cloud. The position is based in Noida, India and will collaborate with infrastructure and Infosec team members based out of Optimum's other locations (Ahmedabad, India and Los Angeles, USA). Key Responsibilities AWS Infrastructure Management : Provision, configure, and monitor cloud infrastructure on AWS, ensuring high availability, performance, and security. Server Administration : Manage and maintain Windows and Linux servers, including patching, backup, and troubleshooting. Resource Optimization : Continuously review cloud resource utilization to optimize performance and reduce costs. Monitoring & Incident Response : Set up and manage monitoring tools, respond to alerts, and troubleshoot infrastructure issues. Security & Compliance : Ensure compliance with security policies, manage SSL certificates, and support access control mechanisms. Collaboration & Automation : Work with DevOps and Security teams to implement automation, infrastructure-as-code (IaC), and best practices. Office 365 Administration : Oversee O365 services, user management, and security settings. Desired Qualifications & Experience Bachelor's degree in engineering or a related field, with 3-5 years of experience managing cloud infrastructure. Cloud operations certification is a plus. Hands-on experience with AWS services such as EC2, S3, IAM, VPC, and CloudWatch. Strong knowledge of Windows and Linux server administration. Experience with cloud cost optimization strategies. Familiarity with Infrastructure-as-Code tools (Terraform, CloudFormation) is a plus. Strong English communication skills and proficiency in MS Office (Word, Excel, PowerPoint). Preferred Certifications AWS Certified SysOps Administrator - Associate AWS Certified Solutions Architect - Associate (ref:hirist.tech) Show more Show less

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Database Administrator (DBA) will acquire a functional understanding of all Optimum products and develop expertise on designs of databases. This role will have key participation in database design and management activities to maintain performance of running products and features as well as ensuring optimal performance of new features developed for various product lines across our network development solutions. The job will be based in Noida, India. Key Responsibilities Understand current database designs and database deployment architectures for all product lines. Review and propose steps for optimal database response, train and advise development and support teams in appropriate data handling techniques covering security, design, collection, query and storage. Track resource utilization, collect performance metrics and tune server configuration for optimal performance. Prepare and execute database management processes, including but not limited to patching, maintenance plans, performance review plans, self-audits etc. Prepare and maintain documentation relevant to data management e.g. data flows and integration, data security policies and procedures etc. Prepare and maintain documentation relevant to database administration e.g. disaster prevention and recovery processes and policies, access control, maintenance schedules etc. Report status of data management and database administration activities and checklists in reviews with senior management. Periodically identify risks and challenges, define mitigation and plans for continuous improvement in services. Review and execute DDL and DML scripts on production environments, maintain logs of changes; manage access to test and production databases. Participate in incident management and RCAs. Plan and execute approved activities in consultation with senior IT management. Keep track of industry standard and emerging tools, techniques and practices and make appropriate recommendations for implementation. Desired Qualifications And Experience Bachelors degree or equivalent with experience in administering Microsoft SQL Server databases hosted on cloud and RDS (on AWS) / managed services on any public cloud. Work experience of 4 - 6 years with 3 5 years as a Microsoft SQL Server DBA. Experience working with product development teams and understanding of the role a DBA plays in maintaining application performance and availability. Automotive domain experience will be beneficial. Must be proficient in MS Office tools like Word, Excel, and PowerPoint. (ref:hirist.tech) Show more Show less

Job Description Engineer At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Infrastructure Engineer will be responsible for maintaining Optimum's server and end-user infrastructure and work on initiatives to enhance the performance, reliability, and security of assets on the Amazon cloud. The position is based in Noida, India and will collaborate with infrastructure and Infosec team members based out of Optimum's other locations (Ahmedabad, India and Los Angeles, USA). Key Responsibilities AWS Infrastructure Management : Provision, configure, and monitor cloud infrastructure on AWS, ensuring high availability, performance, and security. Server Administration : Manage and maintain Windows and Linux servers, including patching, backup, and troubleshooting. Resource Optimization : Continuously review cloud resource utilization to optimize performance and reduce costs. Monitoring & Incident Response : Set up and manage monitoring tools, respond to alerts, and troubleshoot infrastructure issues. Security & Compliance : Ensure compliance with security policies, manage SSL certificates, and support access control mechanisms. Collaboration & Automation : Work with DevOps and Security teams to implement automation, infrastructure-as-code (IaC), and best practices. Office 365 Administration : Oversee O365 services, user management, and security settings. Desired Qualifications & Experience Bachelor's degree in engineering or a related field, with 35 years of experience managing cloud infrastructure. Cloud operations certification is a plus. Hands-on experience with AWS services such as EC2, S3, IAM, VPC, and CloudWatch. Strong knowledge of Windows and Linux server administration. Experience with cloud cost optimization strategies. Familiarity with Infrastructure-as-Code tools (Terraform, CloudFormation) is a plus. Strong English communication skills and proficiency in MS Office (Word, Excel, PowerPoint). Preferred Certifications AWS Certified SysOps Administrator Associate AWS Certified Solutions Architect Associate (ref:hirist.tech) Show more Show less

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Database Administrator (DBA) will acquire a functional understanding of all Optimum products and develop expertise on designs of databases. This role will have key participation in database design and management activities to maintain performance of running products and features as well as ensuring optimal performance of new features developed for various product lines across our network development solutions. The job will be based in Noida, India. Key Responsibilities Understand current database designs and database deployment architectures for all product lines. Review and propose steps for optimal database response, train and advise development and support teams in appropriate data handling techniques covering security, design, collection, query and storage. Track resource utilization, collect performance metrics and tune server configuration for optimal performance. Prepare and execute database management processes, including but not limited to patching, maintenance plans, performance review plans, self-audits etc. Prepare and maintain documentation relevant to data management e.g. data flows and integration, data security policies and procedures etc. Prepare and maintain documentation relevant to database administration e.g. disaster prevention and recovery processes and policies, access control, maintenance schedules etc. Report status of data management and database administration activities and checklists in reviews with senior management. Periodically identify risks and challenges, define mitigation and plans for continuous improvement in services. Review and execute DDL and DML scripts on production environments, maintain logs of changes; manage access to test and production databases. Participate in incident management and RCAs. Plan and execute approved activities in consultation with senior IT management. Keep track of industry standard and emerging tools, techniques and practices and make appropriate recommendations for implementation. Desired qualifications and experience Bachelor’s degree or equivalent with experience in administering Microsoft SQL Server databases hosted on cloud and RDS (on AWS) / managed services on any public cloud. Work experience of 4 - 6 years with 3 – 5 years as a Microsoft SQL Server DBA. Experience working with product development teams and understanding of the role a DBA plays in maintaining application performance and availability. Automotive domain experience will be beneficial. Must be proficient in MS Office tools like Word, Excel, and PowerPoint. Show more Show less

Job Description At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Database Administrator (DBA) will acquire a functional understanding of all Optimum products and develop expertise on designs of databases. This role will have key participation in database design and management activities to maintain performance of running products and features as well as ensuring optimal performance of new features developed for various product lines across our network development solutions. The job will be based in Noida, India. Key Responsibilities Understand current database designs and database deployment architectures for all product lines. Review and propose steps for optimal database response, train and advise development and support teams in appropriate data handling techniques covering security, design, collection, query and storage. Track resource utilization, collect performance metrics and tune server configuration for optimal performance. Prepare and execute database management processes, including but not limited to patching, maintenance plans, performance review plans, self-audits etc. Prepare and maintain documentation relevant to data management e.g. data flows and integration, data security policies and procedures etc. Prepare and maintain documentation relevant to database administration e.g. disaster prevention and recovery processes and policies, access control, maintenance schedules etc. Report status of data management and database administration activities and checklists in reviews with senior management. Periodically identify risks and challenges, define mitigation and plans for continuous improvement in services. Review and execute DDL and DML scripts on production environments, maintain logs of changes; manage access to test and production databases. Participate in incident management and RCAs. Plan and execute approved activities in consultation with senior IT management. Keep track of industry standard and emerging tools, techniques and practices and make appropriate recommendations for implementation. Desired Qualifications And Experience Bachelors degree or equivalent with experience in administering Microsoft SQL Server databases hosted on cloud and RDS (on AWS) / managed services on any public cloud. Work experience of 4 - 6 years with 3 5 years as a Microsoft SQL Server DBA. Experience working with product development teams and understanding of the role a DBA plays in maintaining application performance and availability. Automotive domain experience will be beneficial. Must be proficient in MS Office tools like Word, Excel, and PowerPoint. (ref:hirist.tech) Show more Show less

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Engineer Applications Support is a specialist role that requires deep understanding of the supported applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is assisting users through resolving their queries or issues, raised using the organizations ticketing platform or other supported channels. For issues that require deeper technical knowledge or access to code, this role will initially escalate the tickets to higher levels of support but is expected to acquire technical skills and be able to support at all levels in due course. When issues are resolved, this role will participate in validating the resolution in pre-production and production environments. Key Responsibilities Receive issues and requests through the organizations ticketing system. (Log tickets when issues are reported through alternate supported channels). Timely Incident acknowledgement and response. Carry out classification of support tickets and prioritize for resolution. Providing functional clarification and responses to the end users queries. Issue analysis and timely closure of tickets, within defined turnaround times. Issue investigation and resolution (or workarounds) through querying the databases. Forward identified bug reports to next level of support and provide functional workarounds to the users. Ticket / case escalation to the next level of support, as necessary. Assist the next level of support in issue resolution by coordinating with end users. Document the resolutions provided, to build a knowledge base over a period of time. Desired Qualifications And Experience Ability to quickly learn the features and functionality of applications. Ability to query databases and use tools to guide users in resolving issues. 1 to 2 years overall experience in a professional services organization, with primary focus on using and working with IT systems. Experience in a customer facing IT support role. Excellent written, presentation, and oral communication skills. Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server OR web application testing. Exposure to any public cloud environment, preferably Azure. Education Bachelor's degree in engineering or computer science or a related field Other Attributes Knowledge of automotive sales and business processes desirable Strong customer service orientation Analytical, troubleshooting, and problem-solving skills Focus on maintaining detailed documentation Experience working in a team-oriented, collaborative environment Must be proficient in MS Office tools like Word, Excel, and PowerPoint Able to work in assigned shifts, with structured handovers at start and end of shift (ref:hirist.tech) Show more Show less

Job Description Engineer At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Infrastructure Engineer will be responsible for maintaining Optimum's server and end-user infrastructure and work on initiatives to enhance the performance, reliability, and security of assets on the Amazon cloud. The position is based in Noida, India and will collaborate with infrastructure and Infosec team members based out of Optimum's other locations (Ahmedabad, India and Los Angeles, USA). Key Responsibilities AWS Infrastructure Management : Provision, configure, and monitor cloud infrastructure on AWS, ensuring high availability, performance, and security. Server Administration : Manage and maintain Windows and Linux servers, including patching, backup, and troubleshooting. Resource Optimization : Continuously review cloud resource utilization to optimize performance and reduce costs. Monitoring & Incident Response : Set up and manage monitoring tools, respond to alerts, and troubleshoot infrastructure issues. Security & Compliance : Ensure compliance with security policies, manage SSL certificates, and support access control mechanisms. Collaboration & Automation : Work with DevOps and Security teams to implement automation, infrastructure-as-code (IaC), and best practices. Office 365 Administration : Oversee O365 services, user management, and security settings. Desired Qualifications & Experience Bachelor's degree in engineering or a related field, with 35 years of experience managing cloud infrastructure. Cloud operations certification is a plus. Hands-on experience with AWS services such as EC2, S3, IAM, VPC, and CloudWatch. Strong knowledge of Windows and Linux server administration. Experience with cloud cost optimization strategies. Familiarity with Infrastructure-as-Code tools (Terraform, CloudFormation) is a plus. Strong English communication skills and proficiency in MS Office (Word, Excel, PowerPoint). Preferred Certifications AWS Certified SysOps Administrator Associate AWS Certified Solutions Architect Associate (ref:hirist.tech) Show more Show less

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Database Administrator (DBA) will acquire a functional understanding of all Optimum products and develop expertise on designs of databases. This role will have key participation in database design and management activities to maintain performance of running products and features as well as ensuring optimal performance of new features developed for various product lines across our network development solutions. The job will be based in Noida, India. Key Responsibilities Understand current database designs and database deployment architectures for all product lines. Review and propose steps for optimal database response, train and advise development and support teams in appropriate data handling techniques covering security, design, collection, query and storage. Track resource utilization, collect performance metrics and tune server configuration for optimal performance. Prepare and execute database management processes, including but not limited to patching, maintenance plans, performance review plans, self-audits etc. Prepare and maintain documentation relevant to data management e.g. data flows and integration, data security policies and procedures etc. Prepare and maintain documentation relevant to database administration e.g. disaster prevention and recovery processes and policies, access control, maintenance schedules etc. Report status of data management and database administration activities and checklists in reviews with senior management. Periodically identify risks and challenges, define mitigation and plans for continuous improvement in services. Review and execute DDL and DML scripts on production environments, maintain logs of changes; manage access to test and production databases. Participate in incident management and RCAs. Plan and execute approved activities in consultation with senior IT management. Keep track of industry standard and emerging tools, techniques and practices and make appropriate recommendations for implementation. Desired Qualifications And Experience Bachelors degree or equivalent with experience in administering Microsoft SQL Server databases hosted on cloud and RDS (on AWS) / managed services on any public cloud. Work experience of 4 - 6 years with 3 5 years as a Microsoft SQL Server DBA. Experience working with product development teams and understanding of the role a DBA plays in maintaining application performance and availability. Automotive domain experience will be beneficial. Must be proficient in MS Office tools like Word, Excel, and PowerPoint. (ref:hirist.tech)

At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Engineer Applications Support is a specialist role that requires deep understanding of the supported applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is assisting users through resolving their queries or issues, raised using the organizations ticketing platform or other supported channels. For issues that require deeper technical knowledge or access to code, this role will initially escalate the tickets to higher levels of support but is expected to acquire technical skills and be able to support at all levels in due course. When issues are resolved, this role will participate in validating the resolution in pre-production and production environments. Key Responsibilities Receive issues and requests through the organizations ticketing system. (Log tickets when issues are reported through alternate supported channels). Timely Incident acknowledgement and response. Carry out classification of support tickets and prioritize for resolution. Providing functional clarification and responses to the end users queries. Issue analysis and timely closure of tickets, within defined turnaround times. Issue investigation and resolution (or workarounds) through querying the databases. Forward identified bug reports to next level of support and provide functional workarounds to the users. Ticket / case escalation to the next level of support, as necessary. Assist the next level of support in issue resolution by coordinating with end users. Document the resolutions provided, to build a knowledge base over a period of time. Desired Qualifications And Experience Ability to quickly learn the features and functionality of applications. Ability to query databases and use tools to guide users in resolving issues. 1-2 years overall experience in a professional services organization, with primary focus on using and working with IT systems. Experience in a customer facing IT support role. Excellent written, presentation, and oral communication skills. Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server OR web application testing. Exposure to any public cloud environment, preferably Azure. Education Bachelor's degree in engineering or computer science or a related field Other Attributes Knowledge of automotive sales and business processes desirable Strong customer service orientation Analytical, troubleshooting, and problem-solving skills Focus on maintaining detailed documentation Experience working in a team-oriented, collaborative environment Must be proficient in MS Office tools like Word, Excel, and PowerPoint Able to work in assigned shifts, with structured handovers at start and end of shift (ref:hirist.tech)

Position Overview:- The applications support team at Optimum Info utilizes their knowledge of the applications and the respective data sets to resolve business problems or to assist in application configurations using available tools. The Lead – Applications Support is a specialist role that requires deep understanding of all the applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is understanding requestor needs and guiding the team members in providing the support effectively and efficiently. This role also collaborates with other business and technical teams in identifying ways to increase the contributions of the support team; whether by additional training, developing utilities, reusable scripts etc.; and demonstrating the ability of the support team in meeting higher expectations. The increased utilization and integration of the team with other teams is the success of this position. The Lead – Applications Support is also expected to have strong technical skills to enable this role to define training plans and train junior team members and interns for joining support and other technical teams. Key Responsibilities Understand the domain and applications supported by the applications support team. Associate reported issues with application features and technical implementation. Ensuring timely issue resolution of support requests, with a strong focus on priorities and impact. Hands-on participation in the issue resolution process through providing functional and technical guidance to team members and reviewing resolutions and scripts proposed by team members. Appropriate status and resolution communication to support requestors. Identifying scenarios and tickets that the support team is equipped to resolve. Continuously enhancing the team’s abilities to resolve tickets through upskilling, building automation and building / Requesting new features in the applications. Collaboration with technical and business teams, when necessary, for higher level of support and to provide functional workarounds to the users. Documenting the resolutions provided, building a knowledge base and a library of SOPs and scripts. Desired qualifications and experience: At least 7 years’ overall experience, providing technical support in a professional services organization with about 2 years in a lead role. Bachelor’s degree in engineering or other qualifications with demonstrable equivalent skills. Ability to query databases and use tools to guide users in resolving issues. Understanding of ticket and utilization metrics for support teams and generating dashboards for presenting to senior management. Excellent English language written and oral communication skills. Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server. Exposure to any public cloud environment, preferably AWS. Other Attributes:  Knowledge of automotive / franchise operations and business processes is desirable.  Focus on maintaining detailed documentation.

About Optimum Info At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunities to manage high-impact business solutions. Position Overview The applications support team at Optimum Info utilizes their knowledge of the applications and the respective data sets to resolve business problems or to assist in application configurations using available tools. The Lead Applications Support is a specialist role that requires deep understanding of all the applications, an ability to analyze issues and identify resolutions and to communicate clearly. The primary focus for this position is understanding requestor needs and guiding the team members in providing the support effectively and efficiently. This role also collaborates with other business and technical teams in identifying ways to increase the contributions of the support team; whether by additional training, developing utilities, reusable scripts etc.; and demonstrating the ability of the support team in meeting higher expectations. The increased utilization and integration of the team with other teams is the success of this position. The Lead Applications Support is also expected to have strong technical skills to enable this role to define training plans and train junior team members and interns for joining support and other technical teams. Key Responsibilities Understand the domain and applications supported by the applications support team. Associate reported issues with application features and technical implementation. Ensuring timely issue resolution of support requests, with a strong focus on priorities and impact. Hands-on participation in the issue resolution process through providing functional and technical guidance to team members and reviewing resolutions and scripts proposed by team members. Appropriate status and resolution communication to support requestors. Identifying scenarios and tickets that the support team is equipped to resolve. Continuously enhancing the teams abilities to resolve tickets through upskilling, building automation and building / requesting new features in the applications. Collaboration with technical and business teams, when necessary, for higher level of support and to provide functional workarounds to the users. Documenting the resolutions provided, building a knowledge base and a library of SOPs and scripts. Desired Qualifications And Experience At least 7 years overall experience, providing technical support in a professional services organization with about 2 years in a lead role. Bachelors degree in engineering or other qualifications with demonstrable equivalent skills. Ability to query databases and use tools to guide users in resolving issues. Understanding of ticket and utilization metrics for support teams and generating dashboards for presenting to senior management. Excellent English language written and oral communication skills. Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server. Exposure to any public cloud environment, preferably AWS. Other Attributes Knowledge of automotive / franchise operations and business processes is desirable. Focus on maintaining detailed documentation. (ref:hirist.tech)