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Sourced Group, an Amdocs Company logo

Software Support Specialist

1 - 4 years

6 - 10 Lacs

gurugram

Posted:1 hour ago| Platform: Naukri logo

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Skills Required

training usage excel rf compliance software support management troubleshooting amdocs monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and motivated Support Specialist to join our team and deliver exceptional support for our T-Mobile RF cell site design product. This role involves Level 1 and Level 2 support, Swagger API workarounds, training content creation, user permission management, and documentation upkeep.

All you need is. . .

    1. Level 1 and Level 2 Support

      • Provide technical assistance and troubleshooting for the RF cell site design product.

      • Resolve user issues promptly and escalate complex cases as needed.

    2. Swagger API Workarounds

      • Develop and implement effective workarounds for Swagger API-related challenges.

      • Collaborate with the development team to ensure smooth integration and functionality.

    3. Training Recordings

      • Create and maintain comprehensive training recordings.

      • Ensure materials are current and easily accessible to users.

    4. User Permission Management

      • Manage user access and permissions in accordance with company policies.

      • Maintain security and compliance standards.

    5. Training Portal Maintenance

      • Update and manage content on the training portal.

      • Monitor usage and address any technical or content-related issues.

    6. Confluence Page Management

      • Maintain accurate and up-to-date documentation on Confluence.

      • Work with team members to ensure clarity and completeness of information.

Why you will love this job:
  • Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
  • Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!

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Sourced Group, an Amdocs Company logo
Sourced Group, an Amdocs Company

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