Odessa Configuration and application support

Tek Ninjas

5 - 10 years

0 - 3 Lacs

hyderabad

Posted:1 hour ago| Platform:

Apply

Skills Required

technical support it support odessa

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:- Odessa Configuration and application support

Job Overview:

Key Responsibilities:

Serve as the first point of contact for internal and external users seeking technical assistance via email, forms or telephone.
Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
Perform configuration changes in Odessa.
Escalate complex issues to higher-level support teams or Odessa when necessary while ensuring proper documentation of the escalation process.
Maintain accurate records of user interactions and technical issues in the ticketing system.
Provide timely follow-up with users to ensure their issues are resolved to their satisfaction.
Assist with user account management, including password resets and access permissions.
Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
Participate in training sessions and workshops to enhance technical and customer service skills.
Collaborate with team members to improve support processes and enhance the overall user experience

Qualifications:

Previous experience in a customer service or technical support role is preferred
Knowledge of Odessa
Strong problem-solving skills and the ability to work independently.
Excellent verbal and written communication skills.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
A customer-oriented mindset with a desire to help others.

More Jobs at Tek Ninjas

Opt Recruiter

Hyderabad

1.0 - 3.0 yrs

INR 2 - 3 Lacs

Network Security Engineer

Hyderabad

7.0 - 12.0 yrs

INR 15 - 30 Lacs

Network Security Engineer

Hyderabad

7.0 - 12.0 yrs

INR 15 - 30 Lacs

team connect developer

Hyderabad

5.0 - 10.0 yrs

INR 0 - 3 Lacs

teamconnect

Hyderabad

5.0 - 10.0 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.