About Finova Finova is the UK’s largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers — plus a network of 2,400+ brokers — stay ahead of the market. We offer a flexible, proven suite of software that covers the full customer journey — from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over £50 billion in loans each year, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently, and deliver standout digital experiences. You can run your entire mortgage and savings business on Finova — or just use the modules you need, tailored by our team or configured in-house through our low-code platform. Our Solutions Include Lending – end-to-end mortgage and specialist lending software built for speed, flexibility, and scale. Decisioning – powerful tools for smarter, more personalised lending decisions. Servicing – intuitive workflows and automation to simplify day-to-day account management and customer servicing. Savings – configurable onboarding and customer engagement tools across all savings products. Intermediary Manager – broker relationship and compliance management, powered by real-time external data. Broker ID – fast, automated broker verification and compliance tracking using KYB, KYC, and live monitoring from public data sources. Lenders use Finova to launch products faster, process applications up to 50% more efficiently, and reduce operational costs — all while staying fully compliant in a fast-moving market. About The Role What you will be doing? Collaborate closely with the team on various coding and configuration tasks and software development projects. Write and maintain clean, efficient code using HTML, CSS, and JavaScript, with a basic understanding of C#, MVC and SQL, while utilizing Visual Studio. Deliver new functionality and bug fixes independently, ensuring all solutions are bug-free. Troubleshoot any software-related problems effectively. Conduct thorough unit tests to ensure product functionality and quality. Integrate software components and third-party tools effectively. Assist with tasks and projects under supervision, gaining valuable insights into the industry. Participate in agile sprints, contributing to planning, daily stand-ups, and team retrospectives. Regularly updating the board tickets with detailed information. Collaborate with other developers to enhance product features and develop innovative solutions. Understand program functionality to inform development estimates, seeking help from senior team members as needed. Respond promptly to requests from the development team. Deploy applications to internal environments using Azure Pipelines as needed About You Minimum of a Bachelor's Degree in Computer Science, Software Engineering, or a related field. Up to 1 year of experience in software development. Excellent verbal and written communication skills. Strong understanding of programming fundamentals and proficiency in HTML, CSS, JavaScript and SQL. Familiarity with financial literacy, regulations, compliance, and mortgage products is a plus. Strong analytical abilities and attention to detail. Ability to work effectively in a team environment. Comfortable working in a fast-paced setting and adaptable to change What We Offer Leave and Holidays: 30 days of annual leave and 10 public holidays to support a healthy work-life balance. Health and Wellbeing: Comprehensive health benefits including medical insurance, group term life cover, personal accident insurance, and wellness services through our insurance partner. Family-Friendly Policies: We support our employees and their families with paid maternity and paternity leave, along with flexible options to meet family needs. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out - we’d love to discuss how your skills and experiences align with our needs.
About Finova Finova is the UK's largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders, and equity release providers plus a network of 2,400+ brokers stay ahead of the market. We offer a flexible, proven suite of software that covers the full customer journey from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over 50 billion in loans each year, manage nearly 50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently, and deliver standout digital experiences. You can run your entire mortgage and savings business on Finova or just use the modules you need, tailored by our team or configured in-house through our low-code platform. Our Solutions Include - Lending: end-to-end mortgage and specialist lending software built for speed, flexibility, and scale. - Decisioning: powerful tools for smarter, more personalized lending decisions. - Servicing: intuitive workflows and automation to simplify day-to-day account management and customer servicing. - Savings: configurable onboarding and customer engagement tools across all savings products. - Intermediary Manager: broker relationship and compliance management, powered by real-time external data. - Broker ID: fast, automated broker verification and compliance tracking using KYB, KYC, and live monitoring from public data sources. Lenders use Finova to launch products faster, process applications up to 50% more efficiently, and reduce operational costs all while staying fully compliant in a fast-moving market. About The Role What you will be doing - Collaborate closely with the team on various coding and configuration tasks and software development projects. - Write and maintain clean, efficient code using HTML, CSS, and JavaScript, with a basic understanding of C#, MVC, and SQL, while utilizing Visual Studio. - Deliver new functionality and bug fixes independently, ensuring all solutions are bug-free. - Troubleshoot any software-related problems effectively. - Conduct thorough unit tests to ensure product functionality and quality. - Integrate software components and third-party tools effectively. - Assist with tasks and projects under supervision, gaining valuable insights into the industry. - Participate in agile sprints, contributing to planning, daily stand-ups, and team retrospectives. - Regularly update the board tickets with detailed information. - Collaborate with other developers to enhance product features and develop innovative solutions. - Understand program functionality to inform development estimates, seeking help from senior team members as needed. - Respond promptly to requests from the development team. - Deploy applications to internal environments using Azure Pipelines as needed About You - Minimum of a Bachelor's Degree in Computer Science, Software Engineering, or a related field. - Up to 1 year of experience in software development. - Excellent verbal and written communication skills. - Strong understanding of programming fundamentals and proficiency in HTML, CSS, JavaScript, and SQL. - Familiarity with financial literacy, regulations, compliance, and mortgage products is a plus. - Strong analytical abilities and attention to detail. - Ability to work effectively in a team environment. - Comfortable working in a fast-paced setting and adaptable to change What We Offer Leave and Holidays: 30 days of annual leave and 10 public holidays to support a healthy work-life balance. Health and Wellbeing: Comprehensive health benefits including medical insurance, group term life cover, personal accident insurance, and wellness services through our insurance partner. Family-Friendly Policies: We support our employees and their families with paid maternity and paternity leave, along with flexible options to meet family needs. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out - we'd love to discuss how your skills and experiences align with our needs.,
We are looking for a highly motivated and skilled Junior IT Support Analyst to join our team at Finova. The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our employees. Roles and Responsibility Troubleshoot and resolve technical issues efficiently. Provide technical assistance and support to employees via phone, email, or in-person. Install, configure, and maintain computer systems, software applications, and hardware. Perform routine maintenance tasks such as backups, updates, and patches. Collaborate with other teams to resolve complex technical issues. Document and track all incidents and resolutions. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
About Finova Finova is the UK’s largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers — plus a network of 2,400+ brokers — stay ahead of the market. We offer a flexible, proven suite of software that covers the full customer journey — from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over £50 billion in loans each year, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently, and deliver standout digital experiences. You can run your entire mortgage and savings business on Finova — or just use the modules you need, tailored by our team or configured in-house through our low-code platform. About The Role As a Junior IT Support Analyst, you will be part of our IT Helpdesk team, providing first-line technical support to internal users and ensuring all IT requests and incidents are handled efficiently and within agreed service levels. You’ll be responsible for managing support tickets, maintaining high standards of customer service, and escalating complex issues to senior analysts where necessary. This role is ideal for someone early in their IT career who is driven, organized, and eager to learn in a fast-paced technology environment. What will you be doing? Manage and prioritize incoming IT support tickets through the helpdesk system, ensuring SLAs are consistently met. Provide first-line support for hardware, software, and network-related issues across Finova’s offices and remote teams. Maintain detailed records of incidents, resolutions, and escalations in line with IT processes and documentation standards. Escalate complex technical issues to senior analysts or the IT & Security team when required. Proactively monitor open tickets, follow up on outstanding issues, and communicate updates to users. Support onboarding activities, including user account setup, device configuration, and access provisioning. Contribute to the creation and maintenance of IT knowledge base articles and documentation. Assist with routine system checks, updates, and asset management. Maintain a professional and customer-focused approach to all interactions. Collaborate with the IT team to identify process improvements and enhance service delivery. About You Required Skills & Experience Previous experience in an IT support or service desk role (internship or entry-level experience accepted). Strong understanding of IT support principles and ticket lifecycle management. Knowledge of Office 365, Windows 10/11, and basic network troubleshooting. Familiarity with ITSM or ticketing systems (e.g., Jira & Freshservice) Excellent communication and problem-solving skills. Ability to prioritize multiple tasks and work effectively under pressure. A proactive attitude with a strong desire to learn and grow within the IT field. Preferred Skills Understanding of Azure Active Directory & Intune. Awareness of ITIL principles or certification (desirable). Experience with user account management and permissions. Understanding of endpoint protection, security awareness, or MFA technologies. Desirable: Experience within azure Desirable: Experience with Google Workspace administration and support What We Offer Leave and Holidays: 30 days of annual leave and 10 public holidays to support a healthy work-life balance. Health and Wellbeing: Comprehensive health benefits including medical insurance, group term life cover, personal accident insurance, and wellness services through our insurance partner. Family-Friendly Policies: We support our employees and their families with paid maternity and paternity leave, along with flexible options to meet family needs. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out—we’d love to discuss how your skills and experiences align with our needs.